Billing

eBill - Enjoy the convenience of online billing at Crazy John's

Crazy John’s are making it even easier for you to manage your account. You now have the option of choosing between receiving a paper bill or an online eBill. Not only are online bills an environmentally friendly option, they’re convenient too, as we will notify you by email and SMS when your next bill is available to view, download and pay online.

To change your bill delivery method log in to My Account. You can do this any time, and the change will be effective from your next bill.

And don’t forget, even if you want to receive a paper bill, you can still view or download it online using My Account.

   
Attention Important things you should know

  • You can only opt for a paper bill or eBill notification. You cannot opt for both delivery methods.
  • eBill notifications can only be sent to one email address as specified in your contact details.
    Please check My Account to ensure your email address is correct and current.
  • eBill notifications will also be sent to your mobile via SMS. If there is more than one mobile service on your account the SMS notification will be sent to the main service.
  • You can cancel eBill delivery method and revert to paper bills at any time by logging into My Account
  • There is no charge for eBill notification.
  • eBill notification is only available for Crazy John's postpaid (contracted) customers.
  • If you have a web based email address (Hotmail, Gmail etc), please set the Crazy John's from address(customer.care@crazyjohns.com.au) to be non-junk, to ensure delivery to your inbox.
   

 

Your Crazy John's Bill

Crazy John’s delivers easy to read, and more environmentally friendly summary bills.

The summary bill still includes all the important information such as account activity, summary of charges and bill payment options.

The only information found on the conventional bill and not on the Summary Bill is usage itemisation, which is freely available 24 hours a day, 7 days a week through My Account. You can still request a detailed version of the bill which includes usage itemisation to be printed and mailed to you for a small admin fee of $2 per bill through My Account.
  • Step 1 - Login to My Account
  • Step 2 - Click on the ‘Customer Details’ Tab
  • Step 3 - Simply select the Detailed bill option.

The change will be effective from your next bill.

Your Summary Bill Explained



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