Crazy John’s are making it even easier for you to manage your account. You now have the option of choosing between receiving a paper bill or an online eBill. Not only are online bills an environmentally friendly option, they’re convenient too, as we will notify you by email and text when your next bill is available to view, download and pay online.

To change your bill delivery method log in to My Account. You can do this any time, and the change will be effective from your next bill.

Send a text with the word 'BAL' to 12 61 70 and we'll text you right back with your balance information.

Note: Balance information is indicative only and is intended to be used as a guide, and may not reflect the current status of your account. Usage may be delayed for up to 48 hours after the usage occurs. Data usage may be delayed for up to 7 days. Roaming charges may be delayed for up to 3 months. Please contact our customer service team if you are concerned about exceeding your allowances.

Crazy John’s delivers easy to read, and more environmentally friendly summary bills.

The summary bill still includes all the important information such as account activity, summary of charges and bill payment options.

The only information found on the conventional bill and not on the Summary Bill is usage itemisation, which is freely available 24 hours a day, 7 days a week through My Account. You can still request a detailed version of the bill which includes usage itemisation to be printed and mailed to you for a small admin fee of $2 per bill through My Account.