Legals & Policies

Important Information

• Important Information

Standard Form of Agreement (SFOA)

• 110104 SFOA Summary
• 110104 SFOA Summary (Large Print)
• 110104 SFOA Part A General Terms - (PDF 365 KB)
• 101006 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 7 July 2010) - (PDF 397 KB)
• 100701 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF - 111 KB)
• 101005 SFOA Part D - Fair Use Policy - (PDF 74 KB)
• 101006 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 258 KB)
• 101006 SFOA Part F - Service Description (Post Paid Mobile - Plans connected or changed to before 7 July 2010) - (PDF 614 KB)
• 100701 SFOA Part G Acceptable Broadband Use Policy - (PDF 94 KB)
• 101006 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 160 KB)
• 100701 SFOA Part I Service Description (Post Paid Multi-User Mobile Service) - (PDF 180 KB)
• 101006 SFOA Part J - Service Description (Post Paid Mobile Broadband Service) - (PDF 238 KB)

Policies

• 100527 Mobile Number Porting Customer Authorisation
• 100527 Credit Check Privacy Notice
• 080701 Online Terms and Conditions of Sale
• 091105 Deliveries, Returns & Refunds Policy
• 090415 Financial Hardship Policy
• 090106 Complaints Handling Policy
• 090106 Complaints Handling Policy (Large Print)
• 071017 Terms, Conditions & Disclaimers
• 110805 Privacy Policy
• 111213 Identity Fraud/Theft

Product Guidelines

• 071017 Crazy John's Photobooks Order - Terms and Conditions - (PDF 24 KB)
• 070806 Premium Services Pricing Information

Promotions

• 081120 Terms and Conditions for Christmas 2008 Freebie Promotion

Archive

• 100608 SFOA Summary
• 100608 SFOA Summary (Large Print)
• 101006 SFOA Part A General Terms - (PDF 377 KB)
• 100804 SFOA Part A - General Terms - (PDF 373 KB)
• 100915 SFOA Part B - Service Description (Post Paid Mobile - Plans connected or changed to on or after 7 July 2010) - (PDF 377 KB)
• 100804 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 258 KB)
• 100915 SFOA Part F - Service Description (Post Paid Mobile - Plans connected or changed to before 7 July 2010) - (PDF 602 KB)
• 100804 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 160 KB)
• 100804 SFOA Part J - Service Description (Post Paid Mobile Broadband Service) - (PDF 229 KB)
• 100701 SFOA Part D - Fair Use Policy - (PDF 74 KB)
• 100804 SFOA Part B - Service Description (Post Paid Mobile - Plans connected or changed to on or after 7 July 2010) - (PDF 352 KB)
• 100804 SFOA Part F - Service Description (Post Paid Mobile - Plans connected or changed to before 7 July 2010) - (PDF 598 KB)
• 100707 SFOA Part A General Terms - (PDF 373 KB)
• 100707 SFOA Part B - Service Description (Post Paid Mobile - Plans connected or changed to on or after 7 July 2010) - (PDF 344 KB)
• 100701 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 250 KB)
• 100707 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 7 July 2010) - (PDF 602 KB)
• 100701 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 160 KB)
• 100701 SFOA Part J - Service Description (Post Paid Mobile Broadband Service) - (PDF 229 KB)
• 100701 SFOA Part A General Terms - (PDF 373 KB)
• 100701 SFOA Part B - Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 426 KB)
• 100701 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 1 April 2009 - (PDF 385 KB)
• 100609 SFOA Part A General Terms - (PDF 360 KB)
• 100609 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 426 KB)
• 091028 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF - 106 KB)
• 100203 SFOA Part D - Fair Use Policy - (PDF 70 KB)
• 100505 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 246 KB)
• 100505 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 1 April 2009 - (PDF 385 KB)
• 090205 SFOA Part G Acceptable Broadband Use Policy - (PDF 91 KB)
• 100505 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 160 KB)
• 100203 SFOA Part I Service Description (Post Paid Multi-User Mobile Service) - (PDF 174 KB)
• 100505 SFOA Part J - Service Descripion (Post Paid Mobile Broadband Service) - (PDF 229 KB)
• 100505 SFOA Part A General Terms - (PDF 360 KB)
• 100505 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 393 KB)
• 091116 SFOA Summary
• 091116 SFOA Summary (Large Print)
• 100407 SFOA Part A General Terms - (PDF 365 KB)
• 100407 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 348 KB)
• 100203 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 242 KB)
• 100203 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 1 April 2009 - (PDF 357 KB)
• 100310 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 160 KB)
• 100407 SFOA Part J - Service Descripion (Post Paid Mobile Broadband Service) - (PDF 197 KB)
• 100310 SFOA Part A General Terms - (PDF 360 KB)
• 100203 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 351 KB)
• 100203 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 235 KB)
• 100310 SFOA Part J - Service Descripion (Post Paid Mobile Broadband Service) - (PDF 193 KB)
• 100203 SFOA Part A General Terms - (PDF 351 KB)
• 091201 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 151 KB)
• 100203 SFOA Part J - Service Descripion (Post Paid Mobile Broadband Service) - (PDF 168 KB)
• 091201 SFOA Part A General Terms - (PDF 347 KB)
• 091124 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 330 KB)
• 091124 SFOA Part D - Fair Use Policy - (PDF 71 KB)
• 091201 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 226 KB)
• 090730 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 1 April 2009 - (PDF 356 KB)
• 090730 SFOA Part I - Service Description (Post Paid Mobile Business Service) - (PDF 154 KB)
• 091124 SFOA Part J - Service Descripion (Post Paid Mobile Broadband Service) - (PDF 152 KB)
• 091124 SFOA Part A General Terms - (PDF 347 KB)
• 091028 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 214 KB)
• 091028 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 151 KB)
• 091028 SFOA Part A General Terms - (PDF 346 KB)
• 090810 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 298 KB)
• 090916 SFOA Part D - Fair Use Policy - (PDF 71 KB)
• 090730 SFOA Part J - Service Descripion (Post Paid Mobile Broadband Service) - (PDF 135 KB)
• 090730 SFOA Summary
• 090730 SFOA Summary (Large Print)
• 090916 SFOA Part A General Terms - (PDF 345 KB)
• 090730 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF - 106 KB)
• 090916 SFOA Part E - Service Description (Prepaid Mobile Service) - (PDF - 212 KB)
• 090730 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 151 KB)
• 090730 SFOA Part A General Terms - (PDF 345 KB)
• 090730 SFOA Part D - Fair Use Policy - (PDF 70 KB)
• 090730 SFOA Part E- Service Description (Prepaid Mobile Service) - (PDF - 148 KB)
• 090730 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 298 KB)
• 090205 SFOA Summary
• 090205 SFOA Summary (Large Print)
• 090615 SFOA Part A General Terms - (PDF 342 KB)
• 090615 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 293 KB)
• 090401 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF - 105 KB)
• 080908 SFOA Part D - Fair Use Policy - (PDF 71 KB)
• 090401 SFOA Part E- Service Description (Prepaid Mobile Service) - (PDF - 147 KB)
• 090615 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 1 April 2009 - (PDF 348 KB)
• 090205 SFOA Part H - Service Description (Prepaid Mobile Broadband Service) - (PDF 112 KB)
• 090529 SFOA Part I - Service Description (Post Paid Mobile Business Service) - (PDF 153 KB)
• 090401 SFOA Part A General Terms - (PDF 335 KB)
• 090529 SFOA Part B - Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 259 KB)
• 090401 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 1 April 2009.pdf - (PDF 320 KB)
• 090401 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 1 April 2009) - (PDF 240 KB)
• 090303 SFOA Part A General Terms - (PDF 335 KB)
• 090303 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 26 November 2008) - (PDF 241 KB)
• 090303 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF - 104 KB)
• 090303 SFOA Part E- Service Description (Prepaid Mobile Service) - (PDF - 147 KB)
• 090303 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 26 November 2008) - (PDF 279 KB)
• 090205 SFOA Part A General Terms - (PDF 334 KB)
• 090210 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 26 November 2008) - (PDF 241 KB)
• 090205 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 105 KB)
• 090110 SFOA Part E- Service Description (Prepaid Mobile Service) - (PDF 146 KB)
• 090205 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 26 November 2008) - (PDF 279 KB)
• 071207 SFOA Summary
• 071207 SFOA Summary (Large Print)
• 090205 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 26 November 2008) - (PDF 241 KB)
• 090130 SFOA Part A General Terms - (PDF 325 KB)
• 090130 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 26 November 2008) - (PDF 241 KB)
• 090130 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 105 KB)
• 090130 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 26 November 2008) - (PDF 280 KB)
• 090110 SFOA Part A General Terms - (PDF 326 KB)
• 090110 SFOA Part B Service Description (Post Paid Mobile - Plans connected or changed to on or after 26 November 2008) - (PDF 241 KB)
• 090110 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 105 KB)
• 090110 SFOA Part F Service Description (Post Paid Mobile - Plans connected or changed to before 26 November 2008) - (PDF 281 KB)
• 081127 Complaints Handling Policy
• 081127 Complaints Handling Policy (Large Print)
• 070806 Complaints Handling Policy
• 081126 SFOA Part A General Terms - (PDF 323 KB)
• 081126 SFOA Part B Service Description (Post Paid Mobile) - (PDF 297 KB)
• 081106 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 105 KB)
• 081126 SFOA Part E- Service Description (Prepaid Mobile Service) - (PDF 146 KB)
• 081106 SFOA Part A General Terms - (PDF 324 KB)
• 081106 SFOA Part B Service Description (Post Paid Mobile) - (PDF 252 KB)
• 081106 SFOA Part E- Service Description (Prepaid Mobile Service) - (PDF 129 KB)
• 080925 SFOA Part A General Terms - (PDF 320 KB)
• 080925 SFOA Part B Service Description (Post Paid Mobile) - (PDF 228 KB)
• 080416 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 104 KB)
• 070803 SFOA Part D Fair Use Policy - (PDF 70 KB)
• 080512 SFOA Part E Service Description (Prepaid Mobile Service) - (PDF 124 KB)
• 080916 SFOA Part A General Terms - (PDF 320 KB)
• 080916 SFOA Part B Service Description (Post Paid Mobile) - (PDF 208 KB)
• 080725 SFOA Part A General Terms - (PDF 311 KB)
• 080725 SFOA Part B Service Description (Post Paid Mobile) - (PDF 180 KB)
• 080512 SFOA Part A General Terms - (PDF 311 KB)
• 080416 SFOA Part B Service Description (Post Paid Mobile) - (PDF 180 KB)
• 071207 SFOA Part A General Terms - (PDF 311 KB)
• 080416 SFOA Part E Service Description (Prepaid Mobile Service) - (PDF 124 KB)
• 080407 SFOA Part B Service Description (Post Paid Mobile) - (PDF 174 KB)
• 080407 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 102 KB)
• 080407 SFOA Part E Service Description (Prepaid Mobile Service) - (PDF 121 KB)
• 071029 SFOA Part E Service Description (Prepaid Mobile Service) - (PDF 121 KB)
• 071029 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 102 KB)
• 071207 SFOA Part B Service Description (Post Paid Mobile) - (PDF 172 KB)
• 070906 SFOA Summary
• 071029 SFOA Part A General Terms - (PDF 311 KB)
• 071112 SFOA Part B Service Description (Post Paid Mobile) - (PDF 169 KB)
• 071029 SFOA Part B Service Description (Post Paid Mobile) - (PDF 169 KB)
• 071010 SFOA Part A General Terms - (PDF 311 KB)
• 071010 SFOA Part B Service Description (Post Paid Mobile) - (PDF 169 KB)
• 070803 SFOA Part C Service Description (Post Paid Staff Mobile Service) - (PDF 102 KB)
• 070928 SFOA Part E Service Description (Prepaid Mobile Service) - (PDF 121 KB)
• 070906 SFOA Part A General Terms - (PDF 305 KB)
• 070906 SFOA Part B Service Description (Post Paid Mobile) - (PDF 169 KB)
• 070813 SFOA Summary
• 070813 SFOA Part A General Terms - (PDF 305 KB)
• 070813 SFOA Part B Service Description (Post Paid Mobile) - (PDF 169 KB)
• 070806 SFOA Summary
• 070803 SFOA Part A General Terms - (PDF 257 KB)
• 070803 SFOA Part B Service Description (Post Paid Mobile) - (PDF 154 KB)
• 070626 Terms, Conditions & Disclaimers
• 070528 Privacy Policy