Your use of the network
Network limitations and the capabilities of your mobile phone may affect your ability to receive the service. Your mobile phone must be compatible with the network – for a list of compatible mobile phones, see/equipment.

Eligibility
To be eligible for our Plans you must meet our minimum credit requirements. Your service may be subject to a credit limit. If at any time you reach your credit limit, we may suspend your service unless you choose to make an interim payment.

Crazy Cap Plans
All SIM-Only Crazy Cap Plans are subject to a minimum commitment period of 6 months. Refer to the following table.

Minimum cost of SIM-Only Crazy Cap Plans:

Minimum Monthly Commitment $19 $29 $49 $79 Minimum Cost over 6 months $114 $174 $294 $474 Early Termination Fee* $19 x number of contracted months remaining $29 x number of contracted months remaining $49 x number of contracted months remaining $79 x number of contracted months remaining

*Other charges may also apply. See 'Early Termination Charges' for more details.

Your Monthly Commitment
On a SIM-Only Crazy Cap Plan, you must pay us a Minimum Monthly Commitment. Your Minimum Monthly Commitment entitles you to make calls, send messages and use data services up to the value included in the cap during the relevant month (subject to the usage on restricted call types), based on the rates applicable to your Plan (we call this your Monthly Included Credit). You must also pay for any additional usage at the rates applicable to your Plan. Any unused portion of your Monthly Included credit for a given month will be forfeited and cannot be accrued for use in subsequent months.

Changes to your Plan
If you lower your original minimum monthly commitment, you are required pay a $50 downgrade fee. You may raise your minimum monthly commitment to a higher spend level at any
time without charge, changes will be applied to your account within 24 hours.

Early Termination Charges
If your SIM-Only Crazy Cap Plan is terminated before the end of your Commitment Period, you will be required to pay an early termination charge calculated as: the minimum Monthly Commitment × (contracted months remaining including month of termination).

Mobile Internet Packs
You can add a Mobile Internet Pack to your Plan at the time you connect. If you do not use all the data included within your Mobile Internet Pack in any month, that unused data will be forfeited and you cannot accrue it for use in subsequent months.

Family Plans
Under a Family Plan, you can combine payments for several services into one account. You will receive a single bill for all services on the Plan, called a Family Account. You will be responsible for all charges made to a Family Account. You can add up to nine users to a Family Plan, subject to our approval.

Bonus Options
You may select a bonus option upon connection of your plan. Bonus options will be a choice between free SMS/free MB or Unlimited calls to Vodafone & 3 mobiles in Australia (Free amount differs with plan type). Bonus options cannot be changed.

Premium SMS/MMS
You can bar you phone from sending & recieving all Premium SMS & MMS including voting & competitions. Call 13 22 99 from your mobile or visit crazyjohns.com.au/premium-services

Service Description Voicemail retrieval/set up (121, 1211, 1213, 1218, 1219) Standard call connect fee and call rates apply Call waiting (calls on hold charged at normal rates) FREE Call divert (voicemail only) FREE Call divert (other numbers) Standard call connect fee and call rates apply Crazy John's Customer Contact Centre (1300 303 646) FREE Directory Assistance ( 011, 0103, 122, 1225, 123, 15x) $1.50 call connect fee plus standard call rate Directory Assistance ( 013, 118, 1223, 12455) (Note: calls connected through Directory Assistance numbers 013, 118, 1223, 12455 are charged separately at the Call Connect and Standard Call Rate for that type of call) $1.50 call connect fee plus standard call rate Emergency Services Number (eg. 000, 106, any others auto routed to emergency services) FREE 1300 and 13 service numbers (13xx) Standard call connect fee and call rates apply Inmarsat A (+8711, +8718, 8719, +8741, +8748, +8749) Standard call connect fee plus $4.00 per 60 seconds Inmarsat B (+8726, +8736) Standard call connect fee plus $6.00 per 60 seconds Inmarsat C (+8723, +8733) Standard call connect fee plus $11.00 per 60 seconds Inmarsat D (+8713, +8715 +8716, +8721, +8725, +8728, +8729 +8731, +8735, +8738, +8739, +8743, +8745, +8746) Standard call connect fee plus $11.00 per 60 seconds 1800 Numbers (18xx) Standard call connect fee and call rates apply Mobilesat (+0145) Standard call connect fee plus $2.20 per 60 seconds Iterra - remote (0071) Standard call connect fee plus $2.00 per 60 seconds Ships at Sea (12458) Standard call connect fee plus $7.00 per 60 seconds Data Calls Standard call connect fee and call rates apply GPRS Rate (Pay As You Go) As per Info & Rates table SMS Delivery Report $0.05 per message National Roaming see crazyjohns.com.au/roaming International Roaming see crazyjohns.com.au/roaming International calls see crazyjohns.com.au/idd Premium Services Charged at advertised rate

Surcharges apply for late payments & credit /debit card payments.

Please refer to the following tables that explain which types of usage are included, restricted or excluded from your Cap.

Included in Standard Talk, Text & More National Fixed & Mobile National Text & MMS Data Voicemail Retrieval International Text Video Calls & MMS Divert to Voicemail, Fixed or Mobile 13, 1300 & Freecall 1800 Text Delivery Report Included in CrazyTalk Calls to Crazy John’s Customers Texts to Crazy John’s Customers Restricted * Directory Assist (incl. 123) Directory Assist (013, 1223) International Calls * Restricted to the minimum monthly commitment of the Cap. Once reached, additional restricted services charged at normal rates above the Cap. Excluded * Callscreen Remote & Satellite National Roaming International Roaming Premium Voice Calls Premium Text * Always charged at normal rates above the Cap.