Crazy Phone Plans

All fees and charges contained in this Service Description and the annexures are inclusive of GST, unless otherwise stated.

You will be charged the following for each service You use:

USAGE CHARGES
Description of the Service AUD
Voicemail retrieval/set up (121, 1211, 1213, 1218, 1219) 30¢ per 30 seconds
Call waiting (note: calls on hold charged at normal rates) FREE
Call divert (Voicemail only) FREE
Call divert (all numbers excluding Voicemail) $0.06 per 30 seconds
Crazy John’s Customer Contact Centre (1300 303 646) FREE
Directory Assistance ( 011, 013, 122, 1223, 1225) $1.50 call connect plus standard call rate
Emergency Services number (000, 106, any others auto routed to emergency services) FREE
1300 and 13 Service numbers (13xx) Standard call rate applies
1800 numbers (18xx) 11¢ per 30 seconds
Inmarsat A (+8711, +8718, 8719, +8741, +8748, +8749) 25¢ call connect plus $2.00 per 30 seconds
Inmarsat B (+8726, +8736) 25¢ call connect plus $3.00 per 30 seconds
Inmarsat C (+8723, +8733) 25¢ call connect plus $5.50 per 30 seconds
Inmarsat D (+8713, +8715 +8716, +8721, +8725, +8728, +8729 +8731, +8735, +8738, +8739, +8743, +8745, +8746) 25¢ call connect plus $5.50 per 30 seconds
MobileSat (+0145) 25¢ call connect plus $1.10 per 30 seconds
Iterra - Remote (0071) 25¢ call connect plus $1.00 per 30 seconds
Ships at Sea (12458) 25¢ call connect plus $3.50 per 30 seconds
Data calls Standard call rate applies
GPRS rate (Pay As You Go) 0.2¢ per KB
Blackberry Services (Pay as You Go) 1.5¢ per KB
SMS delivery report 5¢ per message
National Roaming Check here or call our Customer Contact Centre
International Roaming Check here or call our Customer Contact Centre


OTHER CHARGES
Description of service/event AUD
SIM replacement fee $33.00
Late payment fee (for balances of $20 to $100) $10.00
Late payment fee (for balances above $100) $15.00
Payment dishonour fee $25.00
Payment processing fee (Visa Card/Mastercard) 0.69% of payment amount, plus applicable GST
Payment processing fee (Diners Club) 2.93% of payment amount, plus applicable GST
Payment processing fee (American Express) 2.6% of payment amount, plus applicable GST
Reconnection fee $15.00
Change fee $15.00
Number change fee $10.00
Number request fee  
(Easy to remember – Platinum) $400.00
(Easy to remember – Gold) $200.00
(Easy to remember – Silver) $100.00
Family & Friends number change fee $3.00 per number changed
Port out fee $8.00
Blackberry Pack monthly fee $49.95 per month


Your use of the network

Network limitations and the capabilities of your mobile phone may affect your ability to receive the service. Your mobile phone must be compatible with the network – for a list of compatible mobile phones, see crazyjohns.com.au/equipment. We may lock your mobile phone to the Crazy John’s Network if we choose to do so.

Eligibility

To be eligible for our Plans you must meet our minimum credit requirements. Your service may be subject to a credit limit. If at any time you reach your credit limit, we may suspend your service unless you choose to make an interim payment.

Crazy Phone Plans

All Crazy Phone Plans are subject to a minimum commitment period of 24 months.

Minimum cost of Crazy Phone Plans

Fixed monthly commitment $15
Minimum cost over 24 Months $360
Early termination fee* $7.50 x months remaining


*ETCs apply if your plan is terminated for any reason before the end of your Commitment Period. See ‘Early Termination Charges’ in the attached Crazy Phone Plan brochure for more details.


Your Monthly Commitment

On a Crazy Phone Plan, you must pay us a Minimum Monthly Commitment (monthly plan). Your Minimum Monthly Commitment entitles you to make calls, send messages and use data services worth up to that value during the relevant month, based on the rates, including Bonus Options, applicable to your Plan (we call this your Monthly Included Call Value). You must also pay for any additional usage at the rates applicable to your Plan.
Any unused portion of your Monthly Included Calls for a given month will be forfeited and cannot be accrued for use in subsequent months.

Changes to your Plan

Once you have connected you cannot change your Minimum Monthly Commitment to one of the other levels that we offer for your kind of Plan.

Extras

Under a Crazy Phone Plan, you may be entitled to choose23 one of the following Bonus Options.

Half Price SMS

You receive a 50% discount on the price of all SMS messages sent within Australia to any standard mobile telephone number within Australia25, 24 hours a day, 7 days a week (this excludes ‘premium’ SMS messages).

Half Price Crazy John’s

You receive a 50% discount24 on the call rate for all calls within Australia to other mobiles on the Crazy John’s Network in Australia25, 24 hours a day, 7 days a week. The full Call Connect Fee for each call still applies.

Half Price Fixed

You receive a 50% discount24 on the call rate for all calls to standard fixed line phone numbers in Australia25, 24 hours a day, 7 days a week. The full Call Connect Fee for each call still applies. Offer excludes some calls.25

Half Price Family & Friends

You receive a 50% discount24 on the call rate for all calls to up to five standard Australian telephone numbers of your choice1 within Australia25, 24 hours a day, 7 days a week. The full Call Connection Fee for each call still applies. Offer excludes some calls.25
We may change or withdraw Bonus Options at our own discretion.
It may take up to 48 hours for your Bonus Option to take effect – any usage before the Bonus Option is applied will be charged at the standard rate applicable to your Plan.

Terms and Conditions on Bonus Options:
  1. You may change your Bonus Option by notifying us to get approval. In any case one change is permitted per billing cycle at no charge; further changes will be subject to a fee. However each time you change one of the numbers you have selected for the Half Price Family & Friends Bonus Option, a separate fee will apply.
  2. Discount applied to the standard call rate (excluding any applicable Call Connect Fee) applicable to the relevant call under your selected Plan. Any applicable international or national roaming charges will be charged at the full rate. Details of roaming charges can be found at crazyjohns.com.au/roaming.
  3. Offer only applies to SMS messages sent or calls made to standard Australian mobile/fixed numbers, within Australia. Offer does not apply to voicemail, directory assist calls, calls to ’13’ or ‘1800’ numbers, Inmarsat, MobileSat or Iterra calls, calls to ships at sea (12458) or premium service calls or messages. Any applicable international or national roaming charges and IDD charges will be charged at the full rate. Details of these charges can be found at crazyjohns.com.au/roaming.
At the end of the Commitment Period, you will remain on your Plan or, if your type of Plan no longer exists, a comparable Plan. You will no longer receive any Bonus Options.
All Bonus Options are subject to our Fair Use Policy, available on our website at crazyjohns.com.au/terms.

Early Termination Charges

If your Crazy Phone Plan is terminated before the end of your Commitment Period, you will be required to pay an early termination charge calculated as: Minimum Monthly Commitment × 50% × (Commitment Period – Number of whole months spent on contract).

Mobile Internet Packs

You can add a Mobile Internet Pack to your Plan at the time you connect. If you do not use all the data included within your Mobile Internet Pack in any month, that unused data will be forfeited and you cannot accrue it for use in subsequent months.

Blackberry Internet Pack

You can add a Blackberry Pack to your Plan at the time you connect. Blackberry Packs apply only to your use of “Blackberry” internet and email services as provided by Research in Motion, and require a compatible device approved by Us and Research in Motion. Your use of other services will be subject to the charges applicable based on your selected Plan.

Family Plans

Under a Family Plan, you can combine payments for several services into one account. You will receive a single bill for all services on the Plan, called a Family Account. You will be responsible for all charges made to a Family Account. You can add up to nine users to a Family Plan, subject to our approval.




All offers subject to change and available whilst stocks last. 1) Network Locking: Prepaid handsets are locked to the Crazy John’s network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Postpaid handsets are locked to the Vodafone or Crazy John’s Network, charges may apply to unlock, check handset box for details. 2) Credit Expiry: Prepaid - 30 day credit expiry applies, use your credit on standard talk, text and more, some services excluded. Postpaid - 1 month credit expiry applies, Crazy John’s fair use policy applies, the amount of credit available on certain call types is restricted. 3) Crazy Caps: Available to approved customers who connect to the $19/$29/$49/$79/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$79/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$79/$99 plan over 24 months is $456/$696/$1176/$1896/$2376 and over 12 months is $228/$348/$588/$948/$1188, plus any additional usage above the included value, plus monthly handset repayments over the term of the contract if applicable. Early Exit Fee of $9.50/$14.50/$24.50/$39.50/$49.50 respectively x months left on contract applies if not connected for 12 or 24 months. 4) CrazyTalk: Bonus talk time from Crazy John’s to Crazy John’s mobile services within Australia. Prepaid services require an active credit balance (minimum $0.10) to use CrazyTalk. 5) Free Gift: Offer is valid for a limited time and only to approved customers on selected plans. 6) RRP: Refers to the suppliers Recommended Retail Price for Australian retailers. Click here for full terms and conditions on all Crazy John's services. 7) Vodafone Caps: Approved customers only. Minimum monthly spends respectively: $29, $49, $79, $99 & $129; minimum total costs over 24 months respectively: $696, $1176, $1896, $2376 & $3096; Early Exit Fees respectively: $29, $49, $79, $99 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554. Click here for full terms and conditions on all Vodafone services.

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