| OTHER RATES |
| Description of the Service |
AUD |
| Voicemail retrieval/set up (121, 1211, 1213, 1218, 1219) |
Standard call rates |
| Voicemail diversion |
FREE |
| Call waiting (calls on hold charged at normal rates) |
FREE |
| Call divert (voicemail only) |
FREE |
| Call divert (other numbers) |
6¢ per 30 seconds |
| Crazy John’s Customer Contact Centre (1300 303 646) |
FREE |
| Directory assistance (013, 1223) |
$1.50 Call connect fee |
| Emergency Services Number (eg. 000, 106) |
FREE |
| 1300 and 13 service numbers |
Standard call rate |
| 1800 Numbers |
11¢ per 30 seconds |
| Inmarsat numbers |
see crazyjohns.com.au/plans for a full number listing & call rates |
| Mobilesat (+01451, +01452, +01453) |
25¢ Call connect fee plus $1.10 per 30 seconds |
| Iterra - remote (+0071) |
25¢ Call connect fee plus $1.00 per 30 seconds |
| Ships at Sea (12458) |
25¢ Call connect fee plus $3.50 per 30 seconds |
| Data Calls |
Standard call rate |
| SMS Delivery Report |
5¢ per message |
| National Roaming |
see crazyjohns.com.au/roaming or call us on 1300 303 646 |
| International Roaming |
see crazyjohns.com.au/roaming or call us on 1300 303 646 |
| International calls |
see crazyjohns.com.au/idd or call us on 1300 303 646 |
Surcharges apply for late payments & credit /debit card payments. For details of all additional fees & charges, see crazyjohns.com.au
| Standard Call Types |
| PSTN Calls |
| Video Calls |
| Standard Mobile Calls |
| Divert to Voicemail |
| Contact Centre Call |
| Voicemail retrieval |
| Free phone (e.g. 1800x, 1802x) emergency |
| GPRS |
| BlackBerry |
| GPRS |
| Standard SMS |
| SMS Delivery report |
| SMS Customer Care |
| MMS Video |
| MMS SMS International | |
| Restricted Call Types |
| A diverted call to PSTN or mobile |
| All Directory Services Numbers |
| Call Screen Premium Numbers |
| Premium SMS |
| All International Roaming types |
| Ships at sea (12458)inmarsat calls |
| Mobilesat calls (0145x) |
| IDDRemote (0071x) | |
Your use of the network Network limitations and the capabilities of your mobile phone may affect your ability to receive the service. Your mobile phone must be compatible with the network – for a list of compatible mobile phones, see crazyjohns.com.au/equipment. We may lock your mobile phone to the Crazy John’s Network if we choose to do so.
Eligibility To be eligible for our Plans you must meet our minimum credit requirements. Your service may be subject to a credit limit. If at any time you reach your credit limit, we may suspend your service unless you choose to make an interim payment.
Crazy Cap Plans All Crazy Cap Plans are subject to a minimum commitment period of 24 months.
Minimum cost of Crazy Cap Plans
| Minimum Monthly Commitment |
$19 |
$29 |
$49 |
$79 |
$99 |
| Minimum Cost over 24 months |
$456 |
$696 |
$1176 |
$1896 |
$2376 |
| Early Termination Fee* |
$9.50
× months remaining |
$14.50
× months remaining |
$24.50
× months remaining |
$39.50
× months remaining |
$49.50
× months remaining |
*Other charges may also apply. See ‘Early Termination Charges’ in this brochure for more details.
Your Monthly Commitment
On a Crazy Cap Plan, you must pay us a Minimum Monthly Commitment (monthly plan). Your Minimum Monthly Commitment entitles you to make calls, send messages and use data services up to the value included in the cap during the relevant month, based on the rates, including Bonus Options, applicable to your Plan (we call this your Monthly Included Credit). You must also pay for any additional usage at the rates applicable to your Plan. Any unused portion of your Monthly Included credit for a given month will be forfeited and cannot be accrued for use in subsequent months.
Changes to your Plan
You cannot change your minimum monthly commitment. It will remain at the same level for the duration of your service.
Early Termination Charges
If your Crazy Cap Plan is terminated before the end of your Commitment Period, you will be required to pay an early termination charge calculated as: [(Minimum Monthly Commitment x 50%) + (Handset Upgrade Fee x 100%)] x [(Commitment Period – Number of whole days spent on contract) / 365 x 12 ]
Mobile Internet Packs
You can add a Mobile Internet Pack to your Plan at the time you connect. If you do not use all the data included within your Mobile Internet Pack in any month, that unused data will be forfeited and you cannot accrue it for use in subsequent months.
BlackBerry Internet Pack
You can add a BlackBerry Pack to your Plan at the time you connect. BlackBerry Packs apply only to your use of “BlackBerry” internet and email services as provided by Research in Motion, and require a compatible device approved by Us and Research in Motion. Your use of other services will be subject to the charges applicable based on your selected Plan.
Family Plans
Under a Family Plan, you can combine payments for several services into one account. You will receive a single bill for all services on the Plan, called a Family Account. You will be responsible for all charges made to a Family Account. You can add up to nine users to a Family Plan, subject to our approval.