Important Customer Notices

For any queries regarding the below notices, please call our Customer Contact Centre on 13 22 99.

Effective 03/08/2011 - Crusty Demons prepaid plan no longer available
As of the 03/08/2011, Crazy John’s will no longer offer the Crusty Demons Prepaid plan. Exclusive Crusty Demons content on My Account, SMS updates and Free DVD with every 3rd Recharge will no longer be provided. If you need further information, please call our Customer Contact Centre on 13 22 99.

Effective 01/01/11 - SMS & MMS no longer available to the Pivotel network
Crazy John’s no longer offers SMS or MMS to the Pivotel network. This means that you will be unable to send an SMS to a Pivotel customer while they are on Pivotel's satellite network.  You will still be able to send an SMS to a Pivotel customer while they are roaming on Vodafone's mobile network.

What is Pivotel?
Pivotel offers mobile and satellite services under the Pivotel brand (also known as Globalstar) using its satellite network and Vodafone's mobile network. Competition and loyalty services are also available on the Pivotel network such as:
• Competitions where you send an SMS to a standard mobile number, such as numbers starting with ‘04’;
• Services where you earn points or airtime for every SMS that you send;
• Services where your SMS is redirected or rerouted to another destination that you nominate.

Why is Crazy John’s no longer supporting SMS to Pivotel?
Crazy John’s has decided to no longer allow these texts given the commercial detriment it was incurring.  Crazy John’s will be amending its standard form of agreement on 1 January 2011 to reflect this change, The standard agreement is available at  http://www.crazyjohns.com.au/terms/

What happens when I send an SMS to Pivotel?
From the 1st January 2011, we will be progressively blocking SMS to Pivotel. You will receive a message failure notification when you try to send an SMS to a Pivotel number that has been blocked. You will not be charged for a failed SMS.

I need to contact a Pivotel satellite customer. How can I do this?
By Voice: You will still be able to make calls to Pivotel satellite customers and they will be able to call you regardless of whether they are in mobile or satellite mode.
By SMS: You will not be able to send an SMS to Pivotel satellite customers when they are in satellite mode (i.e. operating on the satellite network rather than the mobile network). You will receive a message failure notification. Pivotel satellite customers can still send an SMS to a Crazy John’s customer when they are operating in satellite or mobile mode.

Can I pay extra to be able to SMS Pivotel?
No, we no longer offer SMS to Pivotel to any Crazy John’s customers.

Effective 28/10/09 - Prepaid Customers - Allow Rollover of Unused Credit
From 28 October 2009 Crazy John's Standard From of Agreement (SFOA) will be amended to allow unused credit on Crazy Prepaid Caps to be rolled over (up to $1000 Standard talk, text & more and $1000 Crazy Talk) when the service is recharged with another Crazy Prepaid Cap prior to the credit expiry date.

Effective 16/09/09 - Prepaid Customers - New Pricing & Conditions
From 16 September 2009 Crazy John's SFOA was being amended to reflect new pricing and conditions relating to Crazy Prepaid Plans. From this time all applied recharges have call rates (per 30sec), SMS and Call Connect Fees each reduced to 15c. Recharge amounts over $19.99 (except CAP recharge amounts of $29, $49 & $79) have unlimited rollover (provided the next recharge is applied prior to the credit expiry date) and free on net talk and text, bonus options will be removed, credit expiry on all recharge amounts will be 30 days and the minimum recharge amount will be $10.

Effective 23/07/09 - Prepaid Customers - Call Charges to 123 Numbers
From 23 July 2009 the Crazy John's SFOA was amended to reflect new pricing for calls made to '12345' and other services having numbers starting with '123' (excluding the '123' number itself). The flagfall for calls to these services increased to $1.50 and the call rates (depending on the customer's plan) range from the applicable standard call rate to 65 cents per 30 seconds.