FAQs

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Support

Important information:

All offers subject to change, available whilst stocks last, and cannot be used in conjunction with any other offer.
1)
Network Locking Prepaid devices are locked to the Crazy John's network, a $70 fee applies if network locking is removed within the first 6 months from activation date (except LG KF700, $200 fee applies within the first 12 months). Postpaid devices are locked to the Vodafone or Crazy John's Network, charges may apply to unlock, check box for details.
2)
Credit Expiry Prepaid Cap - 30 day credit expiry applies, use your credit on standard talk, text and more, some services excluded. Prepaid Mobile Broadband – 30 day credit expiry applies to $19/$29/$49 recharge and 15 days for $10 recharge. Postpaid Cap - 1 month credit expiry applies, Crazy John's fair use policy applies, the amount of credit available on certain call types is restricted.
3)
Crazy Caps Available to approved customers who connect to the $19/$29/$49/$69/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$69/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$69/$99 plan over 24 months is $456/$696/$1176/$1656/$2376 and over 12 months is $228/$348/$588/$828/$1188, plus any additional usage above the included value, and any handset repayments (if applicable). Early Exit Fee of $9.50/$14.50/$24.50/$34.50/$49.50 respectively x months left on contract applies, plus any remaining handset repayments (if applicable).
4)
CrazyTalk Bonus text & talk time from Crazy John's to Crazy John's mobile services within Australia. Prepaid services require an active credit balance (minimum $0.10) to use CrazyTalk.
5)
Freebies Offer is valid for a limited time and only to approved customers on selected plans. Purchase of a Nokia “Comes with Music” handset allows download of unlimited songs from Nokia Music Store for 12 months (service term), you can keep all the music you downloaded, no ongoing subscription fee.
6)
RRP Refers to the suppliers Recommended Retail Price for Australian retailers.
7)
Vodafone Caps Approved customers only. Minimum monthly spends respectively: $29, $49, $79, $99, $114 & $129; minimum total costs over 24 months respectively: $696, $1176, $1896, $2376, $2736 & $3096; Early Exit Fees respectively: $29, $49, $79, $99, $114 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554.
8)
Mobile Broadband One-time bonus credit of 1GB applied upon activation, 30 day credit expiry applies. Available in Vodafone 3G Broadband coverage areas, will operate at slower speeds outside these areas, check our coverage before purchase. Data usage charged in 1MB increments or part thereof, accumulate unused data upto 10GB by recharging before credit expires. This service is only available for data.
9)
Crazy BlackBerry Caps Available to approved customers who connect to the $49/$69/$89 Crazy BlackBerry Cap plans for 24 months. Minimum monthly commitment is $49/$69/$89 respectively. The minimum cost to the customer on the $49/$69/$89 plans over 24 months is $1176/$1656/$2136 plus any additional usage above the included value and any handset repayments (if applicable). Early Exit Fee of $49/$69/89 respectively x months left on contract (including month of termination) applies plus any remaining handset repayments (if applicable)
Full T&C's Click here for full terms and conditions on all Crazy John's services or click here for full terms and conditions on all Vodafone services. © 2009 Mobileworld Operating Pty Ltd ABN 49 090 451 433 (trading as Crazy John’s).