How can I set up MMS, internet & email?

You can send the relevant settings to your mobile phone through our ‘Phone Setup’ portal.

If you're setting up your Android smartphone you can also visit our Android Settings page.

What does 'handset may be locked' mean?

Generally handsets are locked to the network. This means you may have trouble using a non-Crazy John’s SIM card in your Crazy John’s phone. Depending on what plan and phone you purchase will depend the type of lock. If a phone is soft locked then it can be unlocked for free, if it is hard locked it will cost a fee to unlock. To unlock your phone you can contact customer care on 13 22 99 or visit the unlock page on this site.

Why have a Camera on your Phone?

Camera phones are becoming increasingly popular as they allow people to take snaps whenever and wherever. The quality of the photo does depend on the quality of the camera. The best method to determine the quality is the number of Megapixels the camera is capable taking. For the more serious mobile phone photographer, you may also want to also consider selecting a phone with a flash.

What is a Megapixel?

A megapixel is one million pixels. A pixel is a picture element. Like graphics displayed on a television or computer monitor, digital photos are made from millions of tiny coloured dots, or pixels. The more pixels used to produce a photo, the less "grainy" it will appear and the better any enlargements made from it will be.

What can I do with photos on my phone?

• Send them to your friends and family via MMS or email from your phone
• Use them as wallpaper for your phones background
• Transfer them to your computer via USB cable
• Upload them to your social newtorking sites
• Save them to online galleries

What is a Sim Card?

The SIM card stands for ‘Subscriber Identity Module’, which is used to connect your phone to your mobile service (your mobile phone number). All of today’s mobile phones require a SIM card. The modern SIM card can also store approximately 250 contact numbers.

Tip:
Storing your contact numbers on your SIM card means that if you wish to switch phones you can simply swap your SIM card over your contacts will follow.

How do I send an International SMS?

Just follow these steps:

1. Create the message
   
   Then in the 'To' field:
2. Enter the Country Code
3. Enter the mobile number
4. Press send

Please Note: Crazy John's has network agreements with network providers in many countires around the world, however SMS capability may vary from country to country.

Bluetooth Guide

Click here to find the Bluetooth Guide.

Phone Photography Guide

Click here to find the Phone Photography Guide.

What SMTP / outgoing mail server settings should I use?

Crazy John's only provides access to the Internet, you will need to contact your email provider for their respective SMTP / outgoing mail server settings.

My Android phone won't connect to the Internet?

If your Android phone won't connect to any data, either via the browser, email, chat or through apps - you have previously been able to connect to data - try the following:

• Go into flight mode (long press the power button, then select Flight Mode) and back out of Flight Mode again.
• If this fails then restart the handset.

Next check the APN's:

Your Android phone might come with Crazy John’s Internet settings already installed. If it doesn’t, just follow these instructions to set up your connection.

(For LG Optimus Black click here to view Internet settings).

Navigate to the Access Point Names screen:

• From the Google Account login screen: press the menu button, press Wireless settings, then press Access Point Names. Or,
• From the home screen: press the menu button, press Settings, press Wireless and network, press Mobile networks, then press Access Point Names.

Ensure all existing APNs are deleted. Just click on each one, press the menu button, then press Delete APN.

You’ll need to create two APNs: one for Internet and one for MMS. To create each new APN: in the APNs screen press the menu button, then press New APN. Only edit the fields listed below.

Internet APN:

• Name: Crazy NET
• APN: purtona.net
• MCC: 505
• MNC: 03
• Authentication type: PAP or CHAP
• APN type: default,supl (or choose “Internet” if a list is provided)
• Press the menu button, then Save

MMS APN:

• Name: Crazy MMS
• APN: purtona.wap
• Proxy: 010.202.002.020
• Port: 8080
• MMSC: http://purtona.mms/mmssend
• MMS proxy: 010.202.002.020
• MMS port: 8080
• MCC: 505
• MNC: 03
• APN type: mms
• Press the menu button, then Save

My Windows Phone 7 mobile won't connect to the Internet?

If your Windows Phone 7 handset won't connect to data or you can't browse the internet. Try the following:

• From the Start screen go to settings.
• Select Settings from the list.
• Under System, select mobile network.
• Scroll down until you see 'add apn' and select it.
• Type purtona.net under APN and leave both the username and password blank.
• Save it and go back to the main screen and test the browser for a data connection.

My Windows Phone 7 mobile won't send or receive MMS

If data is already working on your handset and you have tried to send or receive an MMS and get an error. You can try the following:

• Go into Marketplace and scroll to the right
• Select HTC Apps, download Connection Setup
• Once the Connection Setup app has finished download and is installed. Open up the app. (Application will be located in your menu).
• The connection software should automatically detect the country and network. If it doesn't, select the country and select Crazy John's as the network. Press the tick button below to save
• Restart the handset and try sending an MMS.