My modem won't work on Mac OS X 10.6 or higher (Snow Leopard)

The U6T and U912T Crazy John's modems are compatible with Mac OS X 10.4 and above. You may encounter installation problems or connection issues with OS X 10.6+ (Snow Leopard). If this is the case, please follow the below steps to install new Mac software and USB drivers: Note: be careful to do each step in the correct order as listed below.

1. Aim your browser at Mac-Install-Files.zip. Save this file on your desktop.
2. Uninstall your current Crazy John's Broadband software: in the Applications directory drag the Crazy John's Broadband.app to the trash.
3. IMPORTANT: Then, navigate to Macintosh HD/System/Library/Extensions and delete the file called MACUSBdriver.kext (it will ask for your system password to continue).
4. IMPORTANT: Empty the trash.
5. Now, on your desktop, unzip Mac-Install-Files.zip.
6. Install as normal (installation instructions below if required).

Instructions for Installations MAC OS:

1. Place Crazy John's Broadband_Setup.dmg and MACUSBDriver.dmg on the desktop.
2. Click on Crazy John's Broadband_Setup.dmg to mount the volume for installation.
3. Click on the Crazy John's Broadband_Setup.dmg to install the Crazy John's Broadband software and follow the instructions for Installation.
4. At the end of the installation eject the mounted volume Crazy John's Broadband_Setup on the desktop.
5. Now, click on MACUSBDriver.dmg to install the driver for Crazy John's Broadband and follow the instructions for installation.
6. After installing the driver, the Mac computer will prompt to be restarted.
7. Once restarted launch the Crazy John's Broadband connection software from your Applications directory.
8. The installation is finished.