FAQs - Repairs & Warranty

I need my phone repaired, what do I do?

If your phone is still under warranty, and what you need repaired is covered under your warranty conditions, return the phone to a Crazy John’s store, and we will submit it for repairs for you.

If your phone is outside of its warranty period, or the repairs required are not covered in the terms and conditions of your warranty, you will be charged for the repair. Return the phone to a Crazy John’s store, and we will submit it for repairs for you.

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What does Manufacturer’s Warranty cover?

Problems such as software issues and faulty parts are usually covered.

Check the box for the full terms and conditions of your manufacturer’s warranty. The warranty will usually cover you for 12 months.

As a general rule, issues such as liquid damage and physical damage.

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What is an Extended Warranty?

An Extended Warranty is an extra 12 month extension on your Manufacturer’s Warranty.

It is not Handset Insurance.

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How do I get an Extended Warranty?

Simply advise the salesperson at the time of purchase if you would like to take this up.

You can purchase an Extended Warranty up to 30 days after you have purchased your handset.

If you have already purchased your phone, but would like to take up an Extended Warranty call through to Customer Care on 13 22 99 and we will process this for you.

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What does my Extended Warranty cover?

Your Extended Warranty will match your Manufacturer’s Warranty.

Liquid and Physical damage will not be covered.

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Important information:

All offers subject to change, available whilst stocks last, and cannot be used in conjunction with any other offer. All images used for illustration purposes only.
1)
Network Locking Prepaid devices are locked to the Crazy John's network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Exceptions: LG KF700 attracts $200 fee within first 12 months, BlackBerry 8520 attracts $120 fee within first 6 months. Postpaid devices are locked to the Vodafone or Crazy John's Network, charges may apply to unlock, check box for details.
2)
Credit Expiry Prepaid Cap - 30/30/45/60 day credit expiry applies to $19/$29/$49/$79 recharges respectively. Use your credit on standard talk, text and more, some services excluded. Postpaid Cap - 1 month credit expiry applies, Crazy John's fair use policy applies, the amount of credit available on certain call types is restricted.
3)
Crazy Caps Available to approved customers who connect to the $19/$29/$49/$69/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$69/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$69/$99 plan over 24 months is $456/$696/$1176/$1656/$2376 and over 12 months is $228/$348/$588/$828/$1188, plus any additional usage above the included value, and any handset repayments (if applicable). Early Exit Fee of $19/$29/$49/$69/$99 respectively x months left on contract applies, plus any remaining handset repayments (if applicable).
4)
CrazyTalk Bonus text & talk time from Crazy John's to Crazy John's mobile services within Australia 24/7. Commercial usage not permitted. Prepaid services require an active credit balance (minimum $0.01) to use CrazyTalk. For customers who connected prior to 24 November 2009, Unlimited CrazyTalk may be changed or withdrawn by Crazy John's at any time in its sole discretion.
5)
Freebies Limited time offer only to approved customers on selected plans, while stocks last. Not transferable, exchangeable or redeemable for cash. Deals Direct Via online redemption only. Nokia Music Purchase of a Nokia “Comes with Music” handset allows download of unlimited songs from Nokia Music Store for 12 months (service term), keep all the music you download, no ongoing subscription fee.
6)
RRP Refers to the suppliers Recommended Retail Price for Australian retailers.
7)
Vodafone Caps Approved customers only. Minimum monthly spends respectively: $29, $49, $59, $79, $99, $114 & $129; minimum total costs over 24 months respectively: $696, $1176, $1416, $1896, $2376, $2736 & $3096; Early Exit Fees respectively: $29, $49, $59, $79, $99, $114 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554.
8)
Mobile Broadband available in Vodafone 3G Broadband coverage areas, will operate at slower speeds outside these areas, check our coverage before purchase. Prepaid one-time bonus credit of 100MB applied upon activation with 30 day credit expiry. 15/30/30/30/180/365/365 day credit expiry applies to $10/ $19/$29/$49/$79/$129/$149 recharges respectively. Recharge before credit expires and accumulate unused data, maximum NEW balance after recharge is 15GB. Data usage charged in 1MB increments. This service is only available for data. Postpaid available to approved customers who connect to the $15/$29/$49 Crazy Mobile Broadband plans for 12 months. Minimum monthly commitment is $15/$29/$49. Minimum cost over 12 months is $180/$348/$588 plus any additional usage above included data credit. Early exit fee of $15/$29/$49 x months left of 12 month contract applies if not connected for 12 months. 1 month credit expiry applies. Crazy John's fair use policy applies. Some services excluded.
9)
BlackBerry Unlimited BlackBerry® email & internet applies to data usage within Australia. © 2009 BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Postpaid Available to approved customers who connect to the $39/$49/$69/$89 Crazy BlackBerry Cap plans for 24 months. Minimum monthly commitment is $39/$49/$69/$89 respectively. The minimum cost to the customer on the $39/$49/$69/$89 plans over 24 months is $936/$1176/$1656/$2136 plus any additional usage above the included value and any handset repayments (if applicable). Early Exit Fee of $39/$49/$69/89 respectively x months left on contract (including month of termination) applies plus any remaining handset repayments (if applicable). Prepaid Crazy Prepaid BlackBerry is available to new customers who activate the BlackBerry curve 8520 & connect to the Crazy Prepaid Cap. Cap only offer available. Unlimited offer includes POP3 email & data usage through the BlackBerry Browser and/or BlackBerry internet browser. Includes browsing via the BlackBerry Browser which uses the BlackBerry APN. Customers must have an active credit of $0.01 or more to use unlimited offer. Crazy John’s fair use policy applies. Limit 1 per customer (except S.A). MMS and WAP browsing not supported for this handset offer.
10)
Rollover Credit Rollover your unused credit on Crazy Caps (up to $1,000 standard talk, text & more) when you recharge with another Crazy Cap prior to the credit expiry date.
11)
Postpaid Bonus Options available on all 12 and 24 month Crazy Cap & SIM-Only plans (excludes BlackBerry Caps). Choose between bonus SMS or Data (MB) amount on top of included value. Bonus data is an allowance of GPRS usage available before drawing on included data. Bonus SMS available for standard national SMS only, excludes international & premium SMS. Bonus options cannot be accumulated month to month or changed. Prepaid Bonus Options available on Prepaid Crazy Caps only. Choose between bonus SMS or Data (MB) amount on top of standard talk text & more. Bonus data is an allowance of GPRS usage that will be available before drawing on the included data. Bonus SMS is available for standard national SMS only, excludes international & premium SMS. Unused bonus option credits will not rollover and there must be an active balance of $0.01 to utilise. Bonus options may be changed when recharging via web only.
12)
Free Facebook Subject to change and ends 30 June 2010 unless extended. From 1 July 2010 standard data charges will apply (unless extended). Free Facebook mobile access is only available via Crazy John's WAP access point (Crazy WAP APN) to access m.facebook.com. Standard data charges will apply to any external links accessed via Facebook. Subject to handset capability and compatibility. All Crazy John's services subject to device capabilities and to network limitations and availability. Facebook is a trademark of Facebook Inc. This offer does not extend to PC use. Data charges may apply if using a PC.
Full T&C's Click here for full terms and conditions on all Crazy John's services or click here for full terms and conditions on all Vodafone services. © 2009 Mobileworld Operating Pty Ltd ABN 49 090 451 433 (trading as Crazy John’s).