I need my phone repaired, what do I do?

If your phone is still under warranty, and what you need repaired is covered under your warranty conditions, return the phone to a Crazy John’s store, and we will submit it for repairs for you.

If your phone is outside of its warranty period, or the repairs required are not covered in the terms and conditions of your warranty, you will be charged for the repair. Return the phone to a Crazy John’s store, and we will submit it for repairs for you.

What does Manufacturer’s Warranty cover?

Problems such as software issues and faulty parts are usually covered.

Damage due to accident or neglect are generally not covered

Check the box for the full terms and conditions of your manufacturer’s warranty. The warranty will usually cover you for 12 months.

If you bought your device after 01/12/2009 your warranty may be extended to 24 months. Check in-store for more details and to see if you are covered.