FAQs - Repairs & Warranty
I need my phone repaired, what do I do?
If your phone is still under warranty, and what you need repaired is covered under your warranty conditions, return the phone to a Crazy John’s store, and we will submit it for repairs for you.
If your phone is outside of its warranty period, or the repairs required are not covered in the terms and conditions of your warranty, you will be charged for the repair. Return the phone to a Crazy John’s store, and we will submit it for repairs for you.
What does Manufacturer’s Warranty cover?
Problems such as software issues and faulty parts are usually covered.
Check the box for the full terms and conditions of your manufacturer’s warranty. The warranty will usually cover you for 12 months.
As a general rule, issues such as liquid damage and physical damage.
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