Crazy

FAQs - Prepaid Activation



Numbers needed for prepaid activation?

You will need the mobile phone number and last 8 digits of your SIM card number to activate, see image below;

pre-paid numbers

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How do I get $5 bonus credit* ?

Save time, and get $5 bonus credit* by activating your new Crazy John’s prepaid service online NOW!

It is simple, quick and easy. Here's what you need:

Follow the steps and you will be activated in a matter of minutes. Note, if you are keeping your existing number, the process may take longer depending on your service provider prior to joining Crazy John’s.

If you prefer, you can activate your service over the phone or in one of our stores, but during busy periods there may be considerable delays and you will not get any bonus credit.

*Terms & Conditions for $5 Bonus Credit:
15 day credit expiry applies when you activate a SIM card WITHOUT included credit (eg. a $2 SIM pack). However if you activate a SIM card WITH included credit (eg. $14.95/$19 SIM packs) then no additional days will be added to the included credit expiry period. Therefore if your pack comes with $55 included credit and 30 day credit expiry, activating online you will get $60 included credit with the same 30 day expiry. Bonus credit can be used on standard talk, text & more. Some services excluded. For full prepaid terms and conditions click here.

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What ID do I need to activate my prepaid?

Crazy John's needs to verify your ID so you will need to provide ID totaling 60 points from the following list.

Type Points
Australian Passport 60
Australian Drivers License 60
Birth Certificate 60
International Passport 60
Tertiary Student ID 60
Proof of Age Card 60
Aged Pension Card 60
Social Security Card 60
Disability Pension Card 60
Credit Card (with photo) 30
Shooters License 30
ATM Card 30
Medicare Card 30
Statement of Account from Financial Institution 30
Credit or Debit Card 30
Adoption or Marriage Certificate 30

 

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Can't access Recharge/Activation/My Account?

Sometimes we schedule maintenance to update and improve our services. We should be back up and running in no time. In the meantime, feel free to contact us over the phone or via live chat!

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