FAQs - Premium Services
How can I best manage premium services?
A Guide to Premium SMS and Premium Mobile Services
What are Premium Mobile Services?
Premium mobile services provide content or information delivered by SMS, telephone or via mobile Internet / data download, directly to your mobile phone. These services are provided by third parties other than Crazy John’s, for which you are charged at a premium rate. They are most commonly accessed via numbers starting with ‘19’ and are either 6 or 8 digits long. Often, these services are advertised on TV adverts, in magazines and on the Internet.
Examples of premium mobile content and services include:
- Entering a competition
- Voting on a television programme
- Mobile ringtones
- Mobile wallpapers or pictures
- Mobile games
Premium mobile services are not available on Crazy John’s prepaid mobile services.
How do I subscribe to Premium Mobile Services?
You can subscribe to premium mobile content services in a number of ways:
- By sending an SMS with a specified keyword to a number starting with “19”
- By registering your mobile number on an Internet website and agreeing to receive content.
- You may even receive a call asking you to subscribe, or prompting you to enter a competition by keying “5” on your mobile handset.
The premium services provider is obligated to send you terms and conditions for the subscription, including how much the service will cost, or direct you to a website where these terms can be viewed. A content provider must also supply details of how to opt out of the service and how to contact them.
How much do premium SMS cost and how are they billed?
Premium SMS are billed at a higher rate than regular services, and can cost up to $6.60 per message. These charges will be billed by Crazy John’s to your account.
The cost can vary depending on the type of service being accessed, and the frequency with which it is accessed. The premium content service provider will however send you a courtesy SMS when you’ve spent $30 or more.
To look up Premium SMS and Voice content supplier details including contact information go to www.19sms.com.au
How can I stop my phone from receiving premium SMS?
In most instances, simply replying “stop” to the number you are receiving the messages from will stop you receiving further messages.
Again, the premium content provider must initially send you a message outlining how to unsubscribe from the service.
If you are experiencing difficulties in stopping the delivery of premium content and services, contact the content supplier directly (contact details at www.19sms.com.au) or call Crazy John's on 13 22 99 for assistance.
Protect your children
Premium content providers are required to have effective age screening procedures in place to prevent access to adult services.
The most effective way to monitor your children’s usage is to check their phone, and pay particular attention to the bill.
Have a complaint?
In the first instant, complaints can be directed to Crazy John's by calling 13 22 99.
If your complaint relates to the advertising and content of premium services, this should be directed to the Telephone Information Services Standards Council (TISSC). They are an independent body that sets standards for premium services through a code of practice.
The Telecommunications Industry Ombudsman (TIO) is a free and independent dispute resolution service for small business and residential customers in Australia for telecommunications complaints. They are an office of last resort. They require that you have tried to resolve your complaint with Crazy John's prior to contacting them.
Contacts
Crazy John's
Website www.crazyjohns.com.au
Phone 13 22 99
Address PO Box 3083, South Melbourne, VIC, 3205
Communications Alliance Mobile Premium Services Guide
Website www.19sms.com.au
TIO
Website www.tio.com.au
Phone 1800 062 058
Address PO Box 276, Collins St West, Melbourne, VIC, 8007
TISSC
Website www.190complaints.com.au
Phone 1300 139 955
Address PO Box K1021, Haymarket, NSW, 1240
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Important information:
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All offers subject to change, available whilst stocks last, and cannot be used in conjunction with any other offer. All images used for illustration purposes only.
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1)
Network Locking Prepaid devices are locked to the Crazy John's network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Exceptions: LG KF700 attracts $200 fee within first 12 months, BlackBerry 8520 attracts $120 fee within first 6 months. Postpaid devices are locked to the Vodafone or Crazy John's Network, charges may apply to unlock, check box for details.
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2)
Credit Expiry Prepaid Cap - 30/30/45/60 day credit expiry applies to $19/$29/$49/$79 recharges respectively. Use your credit on standard talk, text and more, some services excluded. Postpaid Cap - 1 month credit expiry applies, Crazy John's fair use policy applies, the amount of credit available on certain call types is restricted.
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3)
Crazy Caps Available to approved customers who connect to the $19/$29/$49/$69/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$69/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$69/$99 plan over 24 months is $456/$696/$1176/$1656/$2376 and over 12 months is $228/$348/$588/$828/$1188, plus any additional usage above the included value, and any handset repayments (if applicable). Early Exit Fee of $19/$29/$49/$69/$99 respectively x months left on contract applies, plus any remaining handset repayments (if applicable).
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CrazyTalk Bonus text & talk time from Crazy John's to Crazy John's mobile services within Australia 24/7. Commercial usage not permitted. Prepaid services require an active credit balance (minimum $0.01) to use CrazyTalk. For customers who connected prior to 24 November 2009, Unlimited CrazyTalk may be changed or withdrawn by Crazy John's at any time in its sole discretion.
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5)
Freebies Limited time offer only to approved customers on selected plans, while stocks last. Not transferable, exchangeable or redeemable for cash. Deals Direct Via online redemption only. Nokia Music Purchase of a Nokia “Comes with Music” handset allows download of unlimited songs from Nokia Music Store for 12 months (service term), keep all the music you download, no ongoing subscription fee.
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RRP Refers to the suppliers Recommended Retail Price for Australian retailers.
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Vodafone Caps Approved customers only. Minimum monthly spends respectively: $29, $49, $59, $79, $99, $114 & $129; minimum total costs over 24 months respectively: $696, $1176, $1416, $1896, $2376, $2736 & $3096; Early Exit Fees respectively: $29, $49, $59, $79, $99, $114 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554.
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Mobile Broadband available in Vodafone 3G Broadband coverage areas, will operate at slower speeds outside these areas, check our coverage before purchase. Prepaid one-time bonus credit of 100MB applied upon activation with 30 day credit expiry. 15/30/30/30/180/365/365 day credit expiry applies to $10/ $19/$29/$49/$79/$129/$149 recharges respectively. Recharge before credit expires and accumulate unused data, maximum NEW balance after recharge is 15GB. Data usage charged in 1MB increments. This service is only available for data. Postpaid available to approved customers who connect to the $15/$29/$49 Crazy Mobile Broadband plans for 12 months. Minimum monthly commitment is $15/$29/$49. Minimum cost over 12 months is $180/$348/$588 plus any additional usage above included data credit. Early exit fee of $15/$29/$49 x months left of 12 month contract applies if not connected for 12 months. 1 month credit expiry applies. Crazy John's fair use policy applies. Some services excluded.
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BlackBerry Unlimited BlackBerry® email & internet applies to data usage within Australia. © 2009 BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Postpaid Available to approved customers who connect to the $39/$49/$69/$89 Crazy BlackBerry Cap plans for 24 months. Minimum monthly commitment is $39/$49/$69/$89 respectively. The minimum cost to the customer on the $39/$49/$69/$89 plans over 24 months is $936/$1176/$1656/$2136 plus any additional usage above the included value and any handset repayments (if applicable). Early Exit Fee of $39/$49/$69/89 respectively x months left on contract (including month of termination) applies plus any remaining handset repayments (if applicable). Prepaid Crazy Prepaid BlackBerry is available to new customers who activate the BlackBerry curve 8520 & connect to the Crazy Prepaid Cap. Cap only offer available. Unlimited offer includes POP3 email & data usage through the BlackBerry Browser and/or BlackBerry internet browser. Includes browsing via the BlackBerry Browser which uses the BlackBerry APN. Customers must have an active credit of $0.01 or more to use unlimited offer. Crazy John’s fair use policy applies. Limit 1 per customer (except S.A). MMS and WAP browsing not supported for this handset offer.
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Rollover Credit Rollover your unused credit on Crazy Caps (up to $1,000 standard talk, text & more) when you recharge with another Crazy Cap prior to the credit expiry date.
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Postpaid Bonus Options available on all 12 and 24 month Crazy Cap & SIM-Only plans (excludes BlackBerry Caps). Choose between bonus SMS or Data (MB) amount on top of included value. Bonus data is an allowance of GPRS usage available before drawing on included data. Bonus SMS available for standard national SMS only, excludes international & premium SMS. Bonus options cannot be accumulated month to month or changed. Prepaid Bonus Options available on Prepaid Crazy Caps only. Choose between bonus SMS or Data (MB) amount on top of standard talk text & more. Bonus data is an allowance of GPRS usage that will be available before drawing on the included data. Bonus SMS is available for standard national SMS only, excludes international & premium SMS. Unused bonus option credits will not rollover and there must be an active balance of $0.01 to utilise. Bonus options may be changed when recharging via web only.
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Free Facebook Subject to change and ends 30 June 2010 unless extended. From 1 July 2010 standard data charges will apply (unless extended). Free Facebook mobile access is only available via Crazy John's WAP access point (Crazy WAP APN) to access m.facebook.com. Standard data charges will apply to any external links accessed via Facebook. Subject to handset capability and compatibility. All Crazy John's services subject to device capabilities and to network limitations and availability. Facebook is a trademark of Facebook Inc. This offer does not extend to PC use. Data charges may apply if using a PC.
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Full T&C's Click here for full terms and conditions on all Crazy John's services or click here for full terms and conditions on all Vodafone services. © 2009 Mobileworld Operating Pty Ltd ABN 49 090 451 433 (trading as Crazy John’s).
