What do I do if I get nuisance calls/texts from a person?

If you are receiving nuisance calls/texts, we can lodge an ‘Unwelcome Call Report’ on your behalf to Vodafone who will run a trace and issue a Warning Letter request to the relevant carrier.

Information required for the report is:

1. The mobile number receiving the harrassment calls/texts
2. If you can identify the calling number? If so, what is the number?
3. Examples of the unwelcome calls/texts, including type (voice, texts etc), the exact times and the dates.

In order for action to be taken there would need to be enough calls/texts to meet the ACIF Code criteria for unwanted calls, we therefore ask that enough examples be supplied to meet the criteria, ie:

1. date and exact times of at least 10 calls/texts if received in one day, or
2. dates and exact times of at least 3 calls/texts received over a 2 - 5 day period.

Please only provide examples of answered calls. Calls that were not answered can't be investigated as the call didn't connect.

Crazy John’s messages/calls

If you have received an unwanted message or call from Crazy John’s, let us know. Simply call 13 22 99 with the following information:

• Your name
• Your phone number
• Description of unwanted message/call
• Time you received the unwanted message/call

Some messages are an industry regulatory requirement and may not be removable.