FAQs - My Account & Billing
- How can I view my account online?
- I don't know my security PIN number?
- How can I pay my Bill?
- What is my 'Billing Cycle'?
- Can I get a replacement bill?
- How do I sign up for Paperless Billing?
- What is Paperless Billing?
- Changing my address and contact details?
- Summary Bill & Itemised Bill explained?
- How do I get an Itemised Bill?
- Can't see recent call usage records?
- Increase my plan if I’m overspending?
- Can't access Recharge/Activation/My Account?
How can I view my account online?
You can view, track, pay and change your account details online. Click here to login into 'My Account'.
return to topI don't know my security PIN number?
If you don’t know/ forgotten your 6 digit security pin, call customer care on 13 22 99
return to topHow can I pay my Bill?
You can pay your Crazy John's bill by the following methods
- Online
To view, track and pay your account with a credit card visit www.crazyjohns.com.au and login to 'My Account' - BPAY
Contact your participating bank or financial institution to make a payment from your account, you’ll find the biller code and customer reference number on your bill. - In Store
To pay your account with cash or credit, simply visit and Crazy John’s store - Australia Post
To pay your account with cash or credit, simply visit your local Australia Post Office.
Find your nearest Australia Post store - Pay By Phone
To pay your account using your credit card, call Crazy John’s customer care on 1300 303 646 and follow the prompts - Direct Debit
(Coming Soon)
What is my 'Billing Cycle'?
It is the set dates in which your post paid service is invoiced. This means your invoice will record any use of your phone between these dates (inclusive) every month. When you connect to Crazy John’s you will be automatically allocated the next nearest billing cycle to the date of connection. Crazy John’s has four billing cycles, these are:
For example: If you connect on the 7th and your billing cycle starts on the 9th – the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by dividing the monthly commitment by the number of the days in the month and then multiplying the result by the number of day’s gap.
1st – 31st of each month
9th – 8th of each month
17th – 16th of each month
24th – 23rd of each month
If you connect a few days before your billing cycle, you will be charged the gap which is called a partial monthly commitment.
More:See Partial Monthly Commitment/Pro Rata
return to topCan I get a replacement bill?
Yes. You can download your bill by logging into my account. Just click on the ‘previous bills’ tab, and you will see every bill you have been issued.
return to topHow do I sign up for Paperless Billing?
You choose the way you want to receive your bills by logging into my account and choosing the ‘Customer Details’ option. You can update your e-mail address and other details here as well. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.
return to topWhat is Paperless Billing?
Paperless Billing is an environmentally friendly way of receiving your bills. It is also referred to as ‘e-bill’. Once a bill is issued, we will send you a notification via e-mail and SMS that your bill is ready to view. All you need to do is log into my account and retrieve the bill.
return to topChanging my address and contact details?
You can update your personal details by logging into my account If you can’t get to a computer, call through to Customer Care on 13 22 99, or visit your nearest Crazy John’s store and we will be happy to help.
return to topSummary Bill & Itemised Bill explained?
A Summary Bill will show you a basic breakdown of the charges for your plan for that month. It will show you any additional usage you had, and any adjustments that have been made your account. You will not see any detailed usage on the bill. If you have not signed up to Paperless Billing, you will receive a Summary Bill by default. An Itemised Bill will show you the same details as the Summary Bill, and will also list your detailed usage for that month. If you have signed up to Paperless Billing, you will see the Itemised Bill.
return to topHow do I get an Itemised Bill?
If you are signed up to Paperless Billing and access your bill online, you will always see the Itemised Bill. If you receive your bills via post, you can request to receive Itemised Bills. A $2 charge applies per bill. You can change your preference at any time. You change your bill preference by logging into my account and choosing the ‘Customer Details’ option. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.
return to topCan't see recent call usage records?
Detailed Usage can sometimes be delayed by 2 – 3 days.
Use this feature as a guide only, and always keep in mind that some of your most recent calls will not listed.
Increase my plan if I’m overspending?
Call through to Customer Care on 13 22 99, or visit your nearest Crazy John’s store. We will be able to change your plan quickly and easily to help you get the best value out of your service. Pro Rata charges may apply if you change your plan partway through your Billing Cycle. We will advise you of this before changing your plan.
return to topCan't access Recharge/Activation/My Account?
Sometimes we schedule maintenance to update and improve our services. We should be back up and running in no time. In the meantime, feel free to contact us over the phone or via live chat!
- Terms, Conditions & Disclaimers
- Privacy Policy
- © Copyright Crazy John's
- Site Map
- Mobile Phone Index
- Mobile Phone Images
Important information:
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All offers subject to change, available whilst stocks last, and cannot be used in conjunction with any other offer. All images used for illustration purposes only.
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1)
Network Locking Prepaid devices are locked to the Crazy John's network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Exceptions: LG KF700 attracts $200 fee within first 12 months, BlackBerry 8520 attracts $120 fee within first 6 months. Postpaid devices are locked to the Vodafone or Crazy John's Network, charges may apply to unlock, check box for details.
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2)
Credit Expiry Prepaid Cap - 30/30/45/60 day credit expiry applies to $19/$29/$49/$79 recharges respectively. Use your credit on standard talk, text and more, some services excluded. Postpaid Cap - 1 month credit expiry applies, Crazy John's fair use policy applies, the amount of credit available on certain call types is restricted.
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3)
Crazy Caps Available to approved customers who connect to the $19/$29/$49/$69/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$69/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$69/$99 plan over 24 months is $456/$696/$1176/$1656/$2376 and over 12 months is $228/$348/$588/$828/$1188, plus any additional usage above the included value, and any handset repayments (if applicable). Early Exit Fee of $19/$29/$49/$69/$99 respectively x months left on contract applies, plus any remaining handset repayments (if applicable).
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CrazyTalk Bonus text & talk time from Crazy John's to Crazy John's mobile services within Australia 24/7. Commercial usage not permitted. Prepaid services require an active credit balance (minimum $0.01) to use CrazyTalk. For customers who connected prior to 24 November 2009, Unlimited CrazyTalk may be changed or withdrawn by Crazy John's at any time in its sole discretion.
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5)
Freebies Limited time offer only to approved customers on selected plans, while stocks last. Not transferable, exchangeable or redeemable for cash. Deals Direct Via online redemption only. Nokia Music Purchase of a Nokia “Comes with Music” handset allows download of unlimited songs from Nokia Music Store for 12 months (service term), keep all the music you download, no ongoing subscription fee.
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RRP Refers to the suppliers Recommended Retail Price for Australian retailers.
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7)
Vodafone Caps Approved customers only. Minimum monthly spends respectively: $29, $49, $59, $79, $99, $114 & $129; minimum total costs over 24 months respectively: $696, $1176, $1416, $1896, $2376, $2736 & $3096; Early Exit Fees respectively: $29, $49, $59, $79, $99, $114 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554.
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8)
Mobile Broadband available in Vodafone 3G Broadband coverage areas, will operate at slower speeds outside these areas, check our coverage before purchase. Prepaid one-time bonus credit of 100MB applied upon activation with 30 day credit expiry. 15/30/30/30/180/365/365 day credit expiry applies to $10/ $19/$29/$49/$79/$129/$149 recharges respectively. Recharge before credit expires and accumulate unused data, maximum NEW balance after recharge is 15GB. Data usage charged in 1MB increments. This service is only available for data. Postpaid available to approved customers who connect to the $15/$29/$49 Crazy Mobile Broadband plans for 12 months. Minimum monthly commitment is $15/$29/$49. Minimum cost over 12 months is $180/$348/$588 plus any additional usage above included data credit. Early exit fee of $15/$29/$49 x months left of 12 month contract applies if not connected for 12 months. 1 month credit expiry applies. Crazy John's fair use policy applies. Some services excluded.
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9)
BlackBerry Unlimited BlackBerry® email & internet applies to data usage within Australia. © 2009 BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Postpaid Available to approved customers who connect to the $39/$49/$69/$89 Crazy BlackBerry Cap plans for 24 months. Minimum monthly commitment is $39/$49/$69/$89 respectively. The minimum cost to the customer on the $39/$49/$69/$89 plans over 24 months is $936/$1176/$1656/$2136 plus any additional usage above the included value and any handset repayments (if applicable). Early Exit Fee of $39/$49/$69/89 respectively x months left on contract (including month of termination) applies plus any remaining handset repayments (if applicable). Prepaid Crazy Prepaid BlackBerry is available to new customers who activate the BlackBerry curve 8520 & connect to the Crazy Prepaid Cap. Cap only offer available. Unlimited offer includes POP3 email & data usage through the BlackBerry Browser and/or BlackBerry internet browser. Includes browsing via the BlackBerry Browser which uses the BlackBerry APN. Customers must have an active credit of $0.01 or more to use unlimited offer. Crazy John’s fair use policy applies. Limit 1 per customer (except S.A). MMS and WAP browsing not supported for this handset offer.
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Rollover Credit Rollover your unused credit on Crazy Caps (up to $1,000 standard talk, text & more) when you recharge with another Crazy Cap prior to the credit expiry date.
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11)
Postpaid Bonus Options available on all 12 and 24 month Crazy Cap & SIM-Only plans (excludes BlackBerry Caps). Choose between bonus SMS or Data (MB) amount on top of included value. Bonus data is an allowance of GPRS usage available before drawing on included data. Bonus SMS available for standard national SMS only, excludes international & premium SMS. Bonus options cannot be accumulated month to month or changed. Prepaid Bonus Options available on Prepaid Crazy Caps only. Choose between bonus SMS or Data (MB) amount on top of standard talk text & more. Bonus data is an allowance of GPRS usage that will be available before drawing on the included data. Bonus SMS is available for standard national SMS only, excludes international & premium SMS. Unused bonus option credits will not rollover and there must be an active balance of $0.01 to utilise. Bonus options may be changed when recharging via web only.
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Free Facebook Subject to change and ends 30 June 2010 unless extended. From 1 July 2010 standard data charges will apply (unless extended). Free Facebook mobile access is only available via Crazy John's WAP access point (Crazy WAP APN) to access m.facebook.com. Standard data charges will apply to any external links accessed via Facebook. Subject to handset capability and compatibility. All Crazy John's services subject to device capabilities and to network limitations and availability. Facebook is a trademark of Facebook Inc. This offer does not extend to PC use. Data charges may apply if using a PC.
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Full T&C's Click here for full terms and conditions on all Crazy John's services or click here for full terms and conditions on all Vodafone services. © 2009 Mobileworld Operating Pty Ltd ABN 49 090 451 433 (trading as Crazy John’s).
