How can I view my account online?

You can view, track, pay and change your account details online. Click here to login into 'My Account'.

I don't know my security PIN number?

If you don’t know/ forgotten your 6 digit security pin, call customer care on 13 22 99

How can I pay my Bill?

You can pay your Crazy John's bill by the following methods

• Online
  To view, track and pay your account with a credit card login into My Account.
• BPAY
  Contact your participating bank or financial institution to make a payment from your account, you’ll find the biller code and customer reference number on your bill.
• In Store
  To pay your account with cash or credit, simply visit any Crazy John’s store.
• Australia Post
  To pay your account with cash or credit, simply visit your local Australia Post Office.
  Find your nearest Australia Post store
• Pay By Phone
  To pay your account using your credit card, call Crazy John’s customer care on 1300 303 646 and follow the prompts.
• Direct Debit
  To set up an automatic direct debit from your nominated bank account or credit card click here.

What is my 'Billing Cycle'?

It is the set dates in which your post paid service is invoiced. This means your invoice will record any use of your phone between these dates (inclusive) every month. When you connect to Crazy John’s you will be automatically allocated the next nearest billing cycle to the date of connection. Crazy John’s has four billing cycles, these are:
For example: If you connect on the 7th and your billing cycle starts on the 9th – the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by dividing the monthly commitment by the number of the days in the month and then multiplying the result by the number of day’s gap.

1st – 31st of each month
9th – 8th of each month
17th – 16th of each month
24th – 23rd of each month

If you connect a few days before your billing cycle, you will be charged the gap which is called a partial monthly commitment.

More:See Partial Monthly Commitment/Pro Rata

Can I get a replacement bill?

Yes. You can download your bill by logging into my account. Just click on the ‘previous bills’ tab, and you will see every bill you have been issued.

How do I sign up for Paperless Billing?

You choose the way you want to receive your bills by logging into my account and choosing the ‘Customer Details’ option. You can update your e-mail address and other details here as well. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.

What is Paperless Billing?

Paperless Billing is an environmentally friendly way of receiving your bills. It is also referred to as ‘e-bill’. Once a bill is issued, we will send you a notification via e-mail and SMS that your bill is ready to view. All you need to do is log into my account and retrieve the bill.

Changing my address and contact details?

You can update your personal details by logging into my account If you can’t get to a computer, call through to Customer Care on 13 22 99, or visit your nearest Crazy John’s store and we will be happy to help.

Summary Bill & Itemised Bill explained?

A Summary Bill will show you a basic breakdown of the charges for your plan for that month. It will show you any additional usage you had, and any adjustments that have been made your account. You will not see any detailed usage on the bill. If you have not signed up to Paperless Billing, you will receive a Summary Bill by default. An Itemised Bill will show you the same details as the Summary Bill, and will also list your detailed usage for that month. If you have signed up to Paperless Billing, you will see the Itemised Bill.

How do I get an Itemised Bill?

If you are signed up to Paperless Billing and access your bill online, you will always see the Itemised Bill. If you receive your bills via post, you can request to receive Itemised Bills. A $2 charge applies per bill. You can change your preference at any time. You change your bill preference by logging into my account and choosing the ‘Customer Details’ option. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.

Can't see recent call usage records?

Detailed Usage can sometimes be delayed by 2 – 3 days.

Use this feature as a guide only, and always keep in mind that some of your most recent calls will not listed.

Increase my plan if I’m overspending?

Call through to Customer Care on 13 22 99, or visit your nearest Crazy John’s store. We will be able to change your plan quickly and easily to help you get the best value out of your service. Pro Rata charges may apply if you change your plan partway through your Billing Cycle. We will advise you of this before changing your plan.

Can't access Recharge/Activation/My Account?

Sometimes we schedule maintenance to update and improve our services. We should be back up and running in no time.
In the meantime, feel free to contact us over the phone.