How can I view my account online?

You can view, track, pay and change your account details online. Click here to login into 'My Account'.

I don't know my security PIN number?

If you don’t know/ forgotten your 6 digit security pin, call customer care on 13 22 99

How can I pay my Bill?

You can pay your Crazy John's bill by the following methods

• Online
  To view, track and pay your account with a credit card login into My Account.
• BPAY
  Contact your participating bank or financial institution to make a payment from your account, you’ll find the biller code and customer reference number on your bill.
• In Store
  To pay your account with cash or credit, simply visit any Crazy John’s store.
• Australia Post
  To pay your account with cash or credit, simply visit your local Australia Post Office. A processing fee of $1.50 (plus GST) applies and will appear on your next bill.
  Find your nearest Australia Post store
• Pay By Phone
  To pay your account using your credit card, call Crazy John’s customer care on 13 22 99 and follow the prompts.
• Direct Debit
  To set up an automatic direct debit from your nominated bank account or credit card click here.

What is my 'Billing Cycle'?

It is the set dates in which your post paid service is invoiced. This means your invoice will record any use of your phone between these dates (inclusive) every month. When you connect to Crazy John’s you will be automatically allocated the next nearest billing cycle to the date of connection. Crazy John's has four billing cycles, these are:
For example: If you connect on the 11th and your billing cycle starts on the 13th - the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by dividing the monthly commitment by the number of the days in the month and then multiplying the result by the number of day's gap.

5th - 4th of each month
13th - 12th of each month
21th - 20th of each month
28th - 27th of each month

If you connect a few days before your billing cycle, you will be charged the gap which is called a partial monthly commitment.

More:See Partial Monthly Commitment/Pro Rata

Can I get a replacement bill?

Yes. You can download your bill by logging into my account. Just click on the ‘previous bills’ tab, and you will see every bill you have been issued.

How do I sign up for Paperless Billing?

You choose the way you want to receive your bills by logging into my account and choosing the ‘Customer Details’ option. You can update your e-mail address and other details here as well. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.

What is Paperless Billing?

Paperless Billing is an environmentally friendly way of receiving your bills. It is also referred to as ‘e-bill’. Once a bill is issued, we will send you a notification via e-mail and SMS that your bill is ready to view. All you need to do is log into my account and retrieve the bill.

Changing my address and contact details?

You can update your personal details by logging into my account If you can’t get to a computer, call through to Customer Care on 13 22 99, or visit your nearest Crazy John’s store and we will be happy to help.

Summary Bill & Itemised Bill explained?

A Summary Bill will show you a basic breakdown of the charges for your plan for that month. It will show you any additional usage you had, and any adjustments that have been made your account. You will not see any detailed usage on the bill. If you have not signed up to Paperless Billing, you will receive a Summary Bill by default. An Itemised Bill will show you the same details as the Summary Bill, and will also list your detailed usage for that month. If you have signed up to Paperless Billing, you will see the Itemised Bill.

How do I get an Itemised Bill?

If you are signed up to Paperless Billing and access your bill online, you will always see the Itemised Bill. If you receive your bills via post, you can request to receive Itemised Bills. A $2 charge applies per bill. You can change your preference at any time. You change your bill preference by logging into my account and choosing the ‘Customer Details’ option. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.

Can't see recent call and/or data usage records?

Detailed Usage can sometimes be delayed by 2 – 3 days.

Use this feature as a guide only, and always keep in mind that some of your most recent calls or data usage will not be listed until the system updates.

Increase my plan if I’m overspending?

Call through to Customer Care on 13 22 99, or visit your nearest Crazy John's store. We will be able to increase your spend within your plan family quickly and easily to help you get the best value out of your service. Pro Rata charges may apply if you change your plan partway through your Billing Cycle. We will advise you of this before changing your plan.

Can't access Recharge/Activation/My Account?

Sometimes we schedule maintenance to update and improve our services. We should be back up and running in no time.
In the meantime, feel free to contact us over the phone.

Partial Monthly Commitment & Pro Rata?

Partial monthly commitment (also known as pro rata) is a small charge that covers the gap between when you connect and when your billing cycle starts.

For example: If you connect on the 7th and your billing cycle starts on the 9th – the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by diving the monthly commitment by the number of the days in the month and then multiplying the result by the number of day’s gap.

More:
See Billing Cycle

What is Monthly Commitment?

This is the agreed minimum amount you will pay each month in return for any services/ included value you receive. This term only relates to post paid services.

For example: for the $35 Value Plan that includes $330 talk and text² and 750MB³ data, the minimum monthly committment is $35.

Still on a plan, can I get a new phone?

You may be able to take out a new plan with a new number, or we can upgrade your existing service.
Call through to Customer Care on 13 22 99 or visit your nearest Crazy John's store and we can discuss your options.

Please Note: Early Upgrades may incur Early Termination Charges. These are usually calculated at your full Minimum Monthly Commitment X Months Remaing + any remaining Mobile Phone Repayments.

If you are on a SIM Only plan, and you want to sign up to a new contract with a phone included, you will not be charged additional fees or Early Termination Charges. To discuss your options and what great handsets we can offer you, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store.

Get more than 1 service per account?

Yes. Call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we can discuss your options.

Change account to someone else's name?

Call through to Customer Care on 13 22 99 and we will process this for you. We will need to speak to both yourself and the new Account Holder so it is best if you call through when both of you are present.

Is crazyjohns.com.au free?

Yes visiting our website is now free when using Crazy John’s Mobile Broadband. This means when you visit our website, usage is not deducted from your account. Therefore if you have a run out of credit you can still go to crazyjohns.com.au and recharge or get help. If we link to sites outside of our site, this usage WILL be charged at standard rates.

Prior to March 1st 2009 standard charges apply.

How do I check balance & usage?

You can check your balance and usage by logging into My Account. Available 24 hours a day, 7 days a week.

Alternatively you can SMS "Bal" or "Balance" to 126170 (free from your Crazy John's SIM) to get your balance in a reply email.

View more about managing your account.