What hours is your contact centre open?

Crazy John’s customer contact centre is open 7 days a week.

Mon to Fri 9am - 7:30pm / Sat & Sun 9am - 5:30pm (all times AEST).

Calls are free from your Crazy John's mobile service: 132299

What do I do if I get nuisance calls/texts from a person?

If you are receiving nuisance calls/texts, we can lodge an ‘Unwelcome Call Report’ on your behalf to Vodafone who will run a trace and issue a Warning Letter request to the relevant carrier.

Information required for the report is:

1. The mobile number receiving the harrassment calls/texts
2. If you can identify the calling number? If so, what is the number?
3. Examples of the unwelcome calls/texts, including type (voice, texts etc), the exact times and the dates.

In order for action to be taken there would need to be enough calls/texts to meet the ACIF Code criteria for unwanted calls, we therefore ask that enough examples be supplied to meet the criteria, ie:

1. date and exact times of at least 10 calls/texts if received in one day, or
2. dates and exact times of at least 3 calls/texts received over a 2 - 5 day period.

Please only provide examples of answered calls. Calls that were not answered can't be investigated as the call didn't connect.

Crazy John’s messages/calls

If you have received an unwanted message or call from Crazy John’s, let us know. Simply call 13 22 99 with the following information:

• Your name
• Your phone number
• Description of unwanted message/call
• Time you received the unwanted message/call

Some messages are an industry regulatory requirement and may not be removable.

What is a Sim Card?

The SIM card stands for ‘Subscriber Identity Module’, which is used to connect your phone to your mobile service (your mobile phone number). All of today’s mobile phones require a SIM card. The modern SIM card can also store approximately 250 contact numbers.

Tip:
Storing your contact numbers on your SIM card means that if you wish to switch phones you can simply swap your SIM card over your contacts will follow.

What is 3G?

3G is the third generation of mobile phone standards and technology. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, IMT-2000. In basic terms it just means it’s the third (and currently latest) in the line of technological advances with mobile networks and phones. Below is a break down of the different generations:
Many of the same things you can do with your home internet but with the ability to do it whilst you’re out and about. Such as:

• 1G (first generation) networks are considered to be the first analog cellular systems, which started in the early 1980's and followed on from radio telephone systems.
• 2G (second generation) networks are the first digital cellular systems launched in the early 1990's.
• 2.5G networks (e.g. GPRS) are the enhanced versions of 2G networks with data rates up to about 144kbit/s.
• 3G (third and current generation) networks (UMTS and the others included in IMT 2000) are the latest cellular networks that have data rates 384kbit/s and more.

Transferring my number from Crazy John's?

You will need to contact the carrier you wish to transfer your number to, and provide them with your Account Number (if you were post-paid) or Date of Birth (if you were pre-paid). The carrier you want to transfer to will do the rest.

Once you have transferred your number out, we will cancel your account and issue you with a Final Bill.

Please Note: if you transfer out during your contract period, you may be charged Early Termination Charges.

Transferring my number to Crazy John's?

Choose the phone and plan that best suits you (you can choose to be a Pre-paid or Post-paid customer with Crazy John’s) and call through to Customer Care on 13 22 99, or visit a Crazy John’s store.

To transfer your existing number to a new Crazy John's service all we need is your Account Number (if you’re post-paid with the current provider) or your Date of Birth (if you are pre-paid with the current provider) and we will be able to connect your existing number on a new Crazy John's plan.

If you are unsure of what is best for you, call or visit us and we will be happy to discuss your options.

Why was my Credit Check declined?

A Credit Decision is based on the information provided by you in your application for Crazy John’s products and services, and there may be no single reason.

You will receive a letter confirming your Credit Check being declined, and contact details of the Credit Agency we used when processing your Credit Check. It is in your best interest to obtain a copy of your Credit File for further information.

If you require further assistance, please call our Customer Care team on 13 22 99.

Devices on the Crazy John's network?

Approved Standard Mobile Devices, as stated in the Crazy John's Standard Form of Agreement. If you wish to receive your mobile telecommunications service using a mobile phone handset that was not purchased from Crazy John's at the time of connecting your service, it must be compatible with the Crazy John's Network. A Crazy John's SIM card is also required to use the Crazy John's Network.

Crazy John's reserves the right to block any incompatible device from being used on the Crazy John's Network.

Click this link to view the current list of devices approved by Crazy John's as being compatible with the Crazy John's Network and Crazy John's SIM cards.

Crazy John's may add or withdraw devices from this list from time to time.

Note: iPhones are currently not compatible with the Crazy John's network.

What can I use for my 100 point ID check?

Crazy John's needs to verify your ID so you will need to provide ID totaling 100 points from the following list (must be current and original).

Primary

Points

Secondary

Points

Voicemail

With voicemail you never have to miss a call! Activating your voicemail is easy.

Just dial 121 to access your voicemail (121 call charges apply) and follow the prompts to record your personal greeting.

You can even access your voicemail from phones other than your mobile by calling 0414 121 121.

If you're overseas, just call +61 414 121 121.

You can choose to be alerted of a new Voicemail message either:

By a TXT alert where you'll receive a TXT advising you to call 121 to listen to your message, or

Via Ring Alert where the phone automatically calls you back.

Changing your alert notification:

Call the following free call numbers from your mobile to activate the notification that best suits you.

• Call 1218 to activate TXT Alert
• Call 1219 to activate Ring Alert and Deliver

Do you sell the iPhone at Crazy John's?

Crazy John's sells the iPhone 4 on Vodafone iPhone plans. iPhones are available in stores only. Contact your local store to inquiry on availability.

To view our full range of Touchscreen smartphones click here.