What hours is your contact centre open?

Crazy John’s customer contact centre is open 7 days a week.

Mon to Fri 7am - 11pm / Sat & Sun 8am - 9pm

Where can I recharge my Prepaid?

Recharge vouchers are available at thousands of participating outlets!

How else can I contact customer care?

You can always chat online or email us with your enquiry and a customer service rep will get back to you as soon as possible. Click here to contact us.

How can I set up MMS, internet & email?

You can send the relevant settings to your mobile phone through our ‘Phone Setup’ portal.

What do I do if I get nuisance calls/SMS?

If you are receiving nuisance calls/SMS, we can lodge an ‘Unwelcome Call Report’ on your behalf to Vodafone who will run a trace and issue a Warning Letter request to the relevant carrier.

Information required for the report is:

1. The mobile number receiving the harrassment calls/sms
2. If you can identify the calling number? If so, what is the number?
3. Examples of the unwelcome calls/sms, including type (voice, sms etc), the exact times and the dates.

In order for action to be taken there would need to be enough calls/sms to meet the ACIF Code criteria for unwanted calls, we therefore ask that enough examples be supplied to meet the criteria, ie:

1. date and exact times of at least 10 calls/sms if received in one day.
2. dates and exact times of at least 3 calls/sms received over a 2 - 5 day period.

Calls need to be answered in order to be traced - therefore if unanswered calls are included as examples we would not be able to view the incoming call in order to identify the calling number.

Crazy John’s messages/calls

If you have received an unwanted message or call from Crazy John’s, let us know.
Simply email donotcall@crazyjohns.com.au or call 13 22 99 with the following information:

• Your name
• Your phone number
• Description of unwanted message/call
• Time you received the unwanted message/call

Some messages are an industry regulatory requirement and may not be removable.

What does 'handset may be locked' mean?

Generally handsets are locked to the network. This means you may have trouble using a non-Crazy John’s SIM card in your Crazy John’s phone. Depending on what plan and phone you purchase will depend the type of lock. If a phone is soft locked then it can be unlocked for free, if it is hard locked it will cost $70 to unlock. To unlock your phone you can contact customer care on 13 22 99 or visit us in store. To find your closest store, click here.

Partial Monthly Commitment & Pro Rata?

Partial monthly commitment (also known as pro rata) is a small charge that covers the gap between when you connect and when the next billing cycle starts.
For example: If you connect on the 7th and your billing cycle starts on the 9th – the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by diving the monthly commitment (link to monthly commitment) by the number of the days in the month and then multiplying the result by the number of day’s gap.
It is also important to note that your included value it calculated in the same way.

For example if you connect to a $49 cap ($330 of included vale) two days prior to your billing cycle then your partial monthly commitment will be ($49 ÷ 31 days in month x 2 days gap) $3.16 and your included value for those two days will be ($330 ÷ 31 days in month x 2 days gap) $29.20.

More:
See Billing Cylce

What is Monthly Commitment?

This is the agreed minimum amount you will pay each month in return for any services/ included value you receive. This term only relates to post paid services. For example: Crazy John’s $29 Cap includes $130 value, the monthly commitment is $29.

Still on a plan, can I get a new phone?

You may be able to take out a new plan with a new number, or we can upgrade your existing service.
Call through to Customer Care on 13 22 99 or visit your nearest Crazy John's store and we can discuss your options.

Please Note: Early Upgrades may incur Early Termination Charges. These are usually calculated at ½ your Minimum Monthly Commitment X Months Remaing + any remaining Mobile Phone Repayments.

If you are on a SIM Only Cap plan, and you want to sign up to a new contract with a phone included, you will not be charged additional fees or Early Termination Charges. To discuss your options and what great handsets we can offer you, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store.

What is a Cap Plan?

These are plans that will give you a higher included value than your monthly commitment. For example: Crazy John’s $29 Crazy Cap includes $130 value. So if you make $130 or less worth of calls or SMS in the month, you will only have to pay $29 and not $150. You will still be able to spend more than your included value in cap plans (except prepaid); these calls will be charged at the applicable rate, in addition to the monthly commitment.

More:
See Crazy John's Cap Plans

What is a Phone Plan?

These are generally contracted plans which are an easy way to purchase a mobile phone without having to make any upfront payments (depending on the phone and plan).

More:
See Crazy John's Phone Plans

What is Prepaid?

Prepaid allows you to pay for your calls/mobile usage in advance which is known as prepaid credit. The more money you pay in advance the more credit you have. Once you have used up all your credit, you can then ‘Top Up’ your credit either on your handset (with a pre registered credit card), online, over the phone or at over 10,000 retail locations (such as Coles Express, United Petrol, BP, Kmart and Video Ezy).
It's important to understand that prepaid credit has an expiry daye, the length of the expiry depends on the plan.

Crazy Prepaid Caps:
If you recharge for an amount which corresponds with a Crazy Prepaid Cap Recharge Amount, any unexpired Prepaid Credit you have will be forfeited.

Crazy Prepaid Plans:
If you recharge for an amount which corresponds with a Crazy Prepaid Plan Recharge Amount, any unexpired Prepaid Credit you have will be forfeited, unless you are already on a Crazy Prepaid Plan (in which case your credit and expiry will roll over).

More:
See Crazy John's Prepaid Plans

What is an SMS?

SMS stands for Short Message Service and is commonly referred to as "text messaging". It is a technology that enables the sending and receiving of short messages of up to 160 characters between mobile phones. All mobile phones should allow you to send and receive SMS

What can I do with SMS?

• Send someone your contact and address details
• Cheap method of keeping in contact whilst overseas

What is an MMS?

MMS stands for Multimedia Messaging Service. Like SMS (link to SMS), MMS is a way to send a message from one mobile to another. The difference is that MMS can include not just text, but also photos, sound and/or video. Not all phones are capable of sending an MMS.

What can I do with MMS?

• Share your photo’s with your family or friends
• Send a recorded video or sound message

What is Mobile Internet?

It's the ability to access the internet on your mobile phone. That feature has been on mobiles for a few years now but pages always took a long time to load because internet speeds on mobiles were quite slow. Mobile technology has caught up and if you see a mobile advertised as 3G (third generation) it means that it's capable of much faster web-browsing.

• What does that means for you? Fast and easy access to thousands of websites!

What can I do with mobile internet?

Whatever you want! Most of the websites that you access on your computer are accessible on your mobile.

• Check the latest news, sports and weather updates from a variety of sources
• You've got your eye on an eBay item, the auction is going to end before you get home to check it on your PC. Why wait and miss out? Use your mobile to login and make a bid.
• You've got access to your webmail account whenever you want - login to Gmail, Hotmail, or Yahoo!
• Addicted to Facebook? Change your status or see what your friends are up to on your mobile.
  Lost? Get onto Google Maps and find your way!

Getting ready to surf

When you buy a phone from Crazy John's it's already set up with the Crazy John's Homepage (crazyjohns.mobi). This makes it easy for you to start browsing because we have links to many of the most popular websites grouped under headings such as News, Email, Shopping and Social Networking.

If your mobile isn't setup for browsing then click here and choose the model of phone you have and follow the prompts - the settings will be sent by text message to your mobile.

More:
What is 3G?

Why have a Camera on your Phone?

Camera phones are becoming increasingly popular as they allow people to take snaps whenever and wherever. The quality of the photo does depend on the quality of the camera. The best method to determine the quality is the number of Megapixels the camera is capable taking. For the more serious mobile phone photographer, you may also want to also consider selecting a phone with a flash.

What is a Megapixel?

A megapixel is one million pixels. A pixel is a picture element. Like graphics displayed on a television or computer monitor, digital photos are made from millions of tiny coloured dots, or pixels. The more pixels used to produce a photo, the less "grainy" it will appear and the better any enlargements made from it will be.

What can I do with photos on my phone?

• Send them to your friends and family via MMS or email from your phone
• Use them as wallpaper for your phones background
• Transfer them to your computer via USB cable

What is a Sim Card?

The SIM card stands for ‘Subscriber Identity Module’, which is used to connect your phone to your mobile service (your mobile phone number). All of today’s mobile phones require a SIM card. The modern SIM card can also store approximately 250 contact numbers.

Tip:
Storing your contact numbers on your SIM card means that if you wish to switch phones you can simply swap your SIM card over your contacts will follow.

What is 3G?

3G is the third generation of mobile phone standards and technology. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, IMT-2000. In basic terms it just means it’s the third (and currently latest) in the line of technological advances with mobile networks and phones. Below is a break down of the different generations:
Many of the same things you can do with your home internet but with the ability to do it whilst you’re out and about. Such as:

• 1G (first generation) networks are considered to be the first analog cellular systems, which started in the early 1980's and followed on from radio telephone systems.
• 2G (second generation) networks are the first digital cellular systems launched in the early 1990's.
• 2.5G networks (e.g. GPRS) are the enhanced versions of 2G networks with data rates up to about 144kbit/s.
• 3G (third and current generation) networks (UMTS and the others included in IMT 2000) are the latest cellular networks that have data rates 384kbit/s and more.

Get more than 1 service per account?

Yes. Call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we can discuss your options.

How do I send an International SMS?

Just follow these steps:

1. Create the message
   
   Then in the 'To' field:
2. Enter the Country Code
3. Enter the mobile number
4. Press send

Please Note: Crazy John’s does not have a network agreement with every network provider around the world, so we cannot guarantee that it will work 100% of the time.

Transferring my number from Crazy John's?

You will need to contact the carrier you wish to transfer your number to, and provide them with your Account Number (if you were post-paid) or Date of Birth (if you were pre-paid). The carrier you want to transfer to will do the rest.

Once you have transferred your number out, we will cancel your account and issue you with a Final Bill.

Please Note: if you transfer out during your contract period, you may be charged Early Termination Charges.

Transferring my number to Crazy John's?

Choose the phone and plan (you can choose to be a Pre-paid or Post-paid customer with Crazy John’s) that best suits you and call through to Customer Care on 13 22 99, or visit a Crazy John’s store.

All we need is your Account Number (if you’re post-paid with the current provider) or your Date of Birth (if you are post-paid with the current provider) and we will be able to transfer your number over.

If you are unsure of what is best for you, call or visit us and we will be happy to discuss your options.

Why was my Credit Check declined?

A Credit Decision is based on the information provided by you in your application for Crazy John’s products and services, and there may be no single reason.

You will receive a letter confirming your Credit Check being declined, and contact details of the Credit Agency we used when processing your Credit Check. It is in your best interest to obtain a copy of your Credit File for further information.

If you require further assistance, please call our Customer Care team on 13 22 99.

Change account to someone else's name?

Call through to Customer Care on 13 22 99 and we will process this for you. We will need to speak to both yourself and the new Account Holder so it is best if you call through when both of you are present.

Bluetooth Guide

Click here to find the Bluetooth Guide.

Phone Photography Guide

Click here to find the Phone Photography Guide.

How much does it cost to call overseas?

Click here to find International Call Rates.

Please Note: Call Rates are subject to change.

Devices on the Crazy John's network?

Approved Standard Mobile Devices As stated in the Crazy John's Standard Form of Agreement, if you wish to receive your mobile telecommunications service using a mobile phone handset that was not purchased from Crazy John's at the time of connecting your service, it must be compatible with the Crazy John's Network. A Crazy John's SIM card is also required to use the Crazy John's Network.

Crazy John's reserves the right to block any incompatible device from being used on the Crazy John's Network.

The following table shows the current list of devices approved by Crazy John's as being compatible with the Crazy John's Network and Crazy John's SIM cards. Crazy John's may add or withdraw devices from this list from time to time. Updates will be posted on this website.

Manufacturer Model Name

What can I use for my 100 point ID check?

Crazy John's needs to verify your ID so you will need to provide ID totaling 100 points from the following list (must be current and original).

Primary

Points

Secondary

Points

What are Crazy John's Data Packs?

If you think you're going to do a lot of web-surfing, downloading and emailing on your mobile, then we offer Data Packs that can be added as options on top of any Crazy John's Plan. Adding any of these Packs to your plan reduces your per MB spend rate to save yourself money!

From April 1st 2009, Crazy John’s data pack prices are changing, giving you more data than before!

Note that existing customers will get the new monthly data allowance from their next billing period after April 1st 2009. Customers who are on the current $25 Data Pack will get the new $20 Data Pack from their next billing period after April 1st 2009.

Are Prepaid Broadband & Phone Vouchers the same?

Yes, Crazy John’s Prepaid Mobile Broadband recharge vouchers are the same as our Prepaid Mobile Phone Vouchers. However, only the $10, $19, $29, $49, $79 and $129 values can be applied as Crazy Data. So anywhere you can recharge your phone, you can recharge your broadband (For example: Australia Post, Coles, Coles Express, Kmart, Target, BP, United Fuel, Mobil etc).

TIP: if you wish to purchase a $49 Crazy Data recharge, simply ask for a “$49 Crazy John’s recharge voucher” For available outlets click here

Voicemail

With voicemail you never have to miss a call! Activating your voicemail is easy.

Just dial 121 to access your voicemail (121 call charges apply) and follow the prompts to record your personal greeting.

You can even access your voicemail from phones other than your mobile by calling 0414 121 121.

If you're overseas, just call +61 414 121 121.