FAQs - Mobile Broadband
- Can I use the USB modem on a pc or mac?
- How to create a connection via my computer OS?
- Can I use VPN (virtual private network)?
- How do I install USB modem software?
- USB modem as a flash memory drive?
- Using USB modem in different computers?
- Activating mobile broadband?
- Can I roll over my credit/data?
- How can I recharge?
- What is Express Recharge?
- Calls and SMS using my data SIM card?
- How fast is mobile broadband?
- Do I get charged for uploads & downloads?
- Why is my internet suddenly going slow?
- Where can I get help?
- Is crazyjohns.com.au free?
- Where can I use mobile broadband?
- How do I check balance & usage?
- 64 bit versions of Windows XP & Vista?
- Are Prepaid Broadband & Phone Vouchers the same?
- Install modem drivers without software?
- Do we offer networking help & support?
- Unlocking my U6T USB Broadband modem?
- Access crazyjohns.com.au without activated SIM?
- What SMTP / outgoing mail server settings should I use?
Can I use the USB modem on a pc or mac?
Yes, our U6T USB modem and software works on both PCs and Macs that have the below requirements or higher;
- PC: Windows® XP (SP2) 32/64 bit, Windows® Vista™ (SP1) 32/64 bit
- Mac: Mac OS X 10.4 and 10.5
- At least 100 MB free disk space
- At least 256MB RAM
- A USB version 2.0 socket
- Administrator rights on your computer
Can I use VPN (virtual private network)?
Yes, VPN access is available on all Crazy John’s Mobile Broadband services (including Prepaid), so you can access your work or school email, applications and network drives. It’s best to consult your work place or school IT department for applicable settings.
return to topHow do I install USB modem software?
Simply plug the USB modem in, wait a short while and the software should automatically install itself. If it doesn't auto start, go to your file explorer and double click the modem drive or the setup file. For detailed setup instructions, please refer to the booklet in your mobile broadband pack.
return to topUSB modem as a flash memory drive?
Simply insert a MicroSD card into the USB modem and it will automatically act as a flash memory disk drive. Refer to the USB modem user guide for more information.
return to topUsing USB modem in different computers?
You can use your USB modem on as many computers as you wish, however you will need to install the software on each computer you plan on using it on.
return to topActivating mobile broadband?
Just click the Activate Prepaid link that appears at the top of this page and follow the prompts, it is really easy and quick! You will need 60 points of ID and your SIM starter pack handy.
return to topCan I roll over my credit/data?
Yes, you can accumulate up to 15GB if you recharge before the credit expiry date for our Prepaid Mobile Broadband service. Our postpaid Mobile Broadband (on a plan) works differently, your monthly included data expires each month and cannot be rolled over.
return to topHow can I recharge?
You can recharge online at crazyjohns.com.au, any Crazy John’s store, one of our participating recharge outlets such as Australia Post, Coles, Coles Express, Target, K-mart, BP, United Petroleum plus many many more. You can also recharge over the phone by calling 13 22 99.
return to topWhat is Express Recharge?
Express Recharge is the quickest and easiest way to recharge by credit card, you don’t even need a PIN number. Click here to use Express Recharge. Be sure to enter the correct mobile number though before proceeding, otherwise you will end up recharging someone else's account!
return to topCalls and SMS using my data SIM card?
Our Prepaid Mobile Broadband service can only be used for data, not making calls or sending text messages. If you want to use call and message services with a Mobile Broadband SIM you can connect to our Postpaid service which allows this. Contact us to find out more!
return to topHow fast is mobile broadband?
The speed of your mobile broadband depends on the coverage type, see the below table for typical speeds.
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Network Coverage Type | Average Download Speed* | Average Upload Speed* |  |
| 3G broadband (HSDPA) | 500 kbps – 1500 kbps | Up to 384 kbps |
| GPRS | 20 kbps – 40 kbps | 10 kbps – 15 kbps |
*Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic.
Do I get charged for uploads & downloads?
Yes, both uploads and downloads are deducted from your credit.
return to topWhy is my internet suddenly going slow?
Poor signal strength is the most common reason for the internet slowing down.
Physical obstructions, such as being indoors, underground, behind buildings or behind other land masses, can reduce your level of signal strength.
If you’re having problems with signal strength you can try moving to a different location such as outdoors, closer to a window, or to higher elevation. If you’re using a USB modem try using a USB extension cable and place the modem near a window or at higher elevation.
Where can I get help?
If you don't find the answer you are looking for in our FAQ section, you can live chat, email or call one of our friendly ‘Mobile Experts’ customer consultants for any technical assistance via our contact us page.
return to topIs crazyjohns.com.au free?
Yes visiting our website is now free when using Crazy John’s Mobile Broadband. This means when you visit our website, usage is not deducted from your account. Therefore if you have a run out of credit you can still go to crazyjohns.com.au and recharge or get help. If we link to sites outside of our site, this usage WILL be charged at standard rates.
Prior to March 1st 2009 standard charges apply.
Where can I use mobile broadband?
You can access mobile broadband anywhere within Vodafone’s 3G broadband network coverage area. To check the latest coverage maps in your area, or an area you will be travelling to, visit crazyjohns.com.au/coverage.
return to topHow do I check balance & usage?
You can check your balance and usage by logging into My Account. Available 24 hours a day, 7 days a week, you can also recharge, update your details and much more!
return to top64 bit versions of Windows XP & Vista?
Crazy John's Mobile Broadband modem CJ-U6T-900 DOES support WIndows XP and Windows Vista 64 bit versions.
Crazy John's Mobile Broadband Modem Model ZTE 3565 does NOT support Windows XP 64 bit and Windows Vista 64 bit. These drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow 64 bit versions of Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.
return to topAre Prepaid Broadband & Phone Vouchers the same?
Yes, Crazy John’s Prepaid Mobile Broadband recharge vouchers are the same as our Prepaid Mobile Phone Vouchers. However, only the $10, $19, $29, $49, $79 and $129 values can be applied as Crazy Data. So anywhere you can recharge your phone, you can recharge your broadband (For example: Australia Post, Coles, Coles Express, Kmart, Target, BP, United Fuel, Mobil etc).
TIP: if you wish to purchase a $49 Crazy Data recharge, simply ask for a “$49 Crazy John’s recharge voucher” For available outlets click here
return to topInstall modem drivers without software?
Crazy John's Mobile Broadband Modem Model ZTE 3565 includes internet connection software. If you have trouble installing the software, these 32 bit drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.
For help with 64 bit drivers for Windows XP/Vista, please click here.
return to topDo we offer networking help & support?
Sorry, but we do not provide technical help or support for configuring a network of any kind, even if it connects via your Crazy John's Mobile Broadband service. We will however happily provide help and support for connecting your Crazy John's Mobile Broadband service to a single PC.
return to topUnlocking my U6T USB Broadband modem?
This process will only work using a Microsoft Vista or Microsoft XP 32 bit computer and a Crazy John's U6T modem
- First step is to call our contact centre or visit a store and purchase an unlock code
- Download the unlock tool here and save it to your desktop SIMunlocker.exe (312KB)
- Plug your modem into a USB port, then exit the connection software fully ensuring it is not minimised to the system tray (but don't uninstall it, this process requires the drivers to be installed)
- Run the download from your desktop and wait for it to display "Found Device!"
- Input your unlock code and click "Disable"
- If you have followed these steps correctly and used the right code, it will display "Success!" and your device is now unlocked
Access crazyjohns.com.au without activated SIM?
You can now Activate, Recharge and use My Account for FREE via our Mobile Broadband Service.
return to topWhat SMTP / outgoing mail server settings should I use?
Crazy John's only provides access to the Internet, you will need to contact your email provider for their respective SMTP / outgoing mail server settings.
return to top- Terms, Conditions & Disclaimers
- Privacy Policy
- © Copyright Crazy John's
- Site Map
- Mobile Phone Index
- Mobile Phone Images
Important information:
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All offers subject to change, available whilst stocks last, and cannot be used in conjunction with any other offer. All images used for illustration purposes only.
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1)
Network Locking Prepaid devices are locked to the Crazy John's network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Exceptions: LG KF700 attracts $200 fee within first 12 months, BlackBerry 8520 attracts $120 fee within first 6 months. Postpaid devices are locked to the Vodafone or Crazy John's Network, charges may apply to unlock, check box for details.
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2)
Credit Expiry Prepaid Cap - 30/30/45/60 day credit expiry applies to $19/$29/$49/$79 recharges respectively. Use your credit on standard talk, text and more, some services excluded. Postpaid Cap - 1 month credit expiry applies, Crazy John's fair use policy applies, the amount of credit available on certain call types is restricted.
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3)
Crazy Caps Available to approved customers who connect to the $19/$29/$49/$69/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$69/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$69/$99 plan over 24 months is $456/$696/$1176/$1656/$2376 and over 12 months is $228/$348/$588/$828/$1188, plus any additional usage above the included value, and any handset repayments (if applicable). Early Exit Fee of $19/$29/$49/$69/$99 respectively x months left on contract applies, plus any remaining handset repayments (if applicable).
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4)
CrazyTalk Bonus text & talk time from Crazy John's to Crazy John's mobile services within Australia 24/7. Commercial usage not permitted. Prepaid services require an active credit balance (minimum $0.01) to use CrazyTalk. For customers who connected prior to 24 November 2009, Unlimited CrazyTalk may be changed or withdrawn by Crazy John's at any time in its sole discretion.
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5)
Freebies Limited time offer only to approved customers on selected plans, while stocks last. Not transferable, exchangeable or redeemable for cash. Deals Direct Via online redemption only. Nokia Music Purchase of a Nokia “Comes with Music” handset allows download of unlimited songs from Nokia Music Store for 12 months (service term), keep all the music you download, no ongoing subscription fee.
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6)
RRP Refers to the suppliers Recommended Retail Price for Australian retailers.
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7)
Vodafone Caps Approved customers only. Minimum monthly spends respectively: $29, $49, $59, $79, $99, $114 & $129; minimum total costs over 24 months respectively: $696, $1176, $1416, $1896, $2376, $2736 & $3096; Early Exit Fees respectively: $29, $49, $59, $79, $99, $114 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554.
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8)
Mobile Broadband available in Vodafone 3G Broadband coverage areas, will operate at slower speeds outside these areas, check our coverage before purchase. Prepaid one-time bonus credit of 100MB applied upon activation with 30 day credit expiry. 15/30/30/30/180/365/365 day credit expiry applies to $10/ $19/$29/$49/$79/$129/$149 recharges respectively. Recharge before credit expires and accumulate unused data, maximum NEW balance after recharge is 15GB. Data usage charged in 1MB increments. This service is only available for data. Postpaid available to approved customers who connect to the $15/$29/$49 Crazy Mobile Broadband plans for 12 months. Minimum monthly commitment is $15/$29/$49. Minimum cost over 12 months is $180/$348/$588 plus any additional usage above included data credit. Early exit fee of $15/$29/$49 x months left of 12 month contract applies if not connected for 12 months. 1 month credit expiry applies. Crazy John's fair use policy applies. Some services excluded.
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9)
BlackBerry Unlimited BlackBerry® email & internet applies to data usage within Australia. © 2009 BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Postpaid Available to approved customers who connect to the $39/$49/$69/$89 Crazy BlackBerry Cap plans for 24 months. Minimum monthly commitment is $39/$49/$69/$89 respectively. The minimum cost to the customer on the $39/$49/$69/$89 plans over 24 months is $936/$1176/$1656/$2136 plus any additional usage above the included value and any handset repayments (if applicable). Early Exit Fee of $39/$49/$69/89 respectively x months left on contract (including month of termination) applies plus any remaining handset repayments (if applicable). Prepaid Crazy Prepaid BlackBerry is available to new customers who activate the BlackBerry curve 8520 & connect to the Crazy Prepaid Cap. Cap only offer available. Unlimited offer includes POP3 email & data usage through the BlackBerry Browser and/or BlackBerry internet browser. Includes browsing via the BlackBerry Browser which uses the BlackBerry APN. Customers must have an active credit of $0.01 or more to use unlimited offer. Crazy John’s fair use policy applies. Limit 1 per customer (except S.A). MMS and WAP browsing not supported for this handset offer.
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Rollover Credit Rollover your unused credit on Crazy Caps (up to $1,000 standard talk, text & more) when you recharge with another Crazy Cap prior to the credit expiry date.
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11)
Postpaid Bonus Options available on all 12 and 24 month Crazy Cap & SIM-Only plans (excludes BlackBerry Caps). Choose between bonus SMS or Data (MB) amount on top of included value. Bonus data is an allowance of GPRS usage available before drawing on included data. Bonus SMS available for standard national SMS only, excludes international & premium SMS. Bonus options cannot be accumulated month to month or changed. Prepaid Bonus Options available on Prepaid Crazy Caps only. Choose between bonus SMS or Data (MB) amount on top of standard talk text & more. Bonus data is an allowance of GPRS usage that will be available before drawing on the included data. Bonus SMS is available for standard national SMS only, excludes international & premium SMS. Unused bonus option credits will not rollover and there must be an active balance of $0.01 to utilise. Bonus options may be changed when recharging via web only.
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Free Facebook Subject to change and ends 30 June 2010 unless extended. From 1 July 2010 standard data charges will apply (unless extended). Free Facebook mobile access is only available via Crazy John's WAP access point (Crazy WAP APN) to access m.facebook.com. Standard data charges will apply to any external links accessed via Facebook. Subject to handset capability and compatibility. All Crazy John's services subject to device capabilities and to network limitations and availability. Facebook is a trademark of Facebook Inc. This offer does not extend to PC use. Data charges may apply if using a PC.
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Full T&C's Click here for full terms and conditions on all Crazy John's services or click here for full terms and conditions on all Vodafone services. © 2009 Mobileworld Operating Pty Ltd ABN 49 090 451 433 (trading as Crazy John’s).
