How to configure the Pocket WiFi modem?

If you're using your Pocket Wifi modem for the first time you'll need to go through the following steps to obtain a Crazy John's data connection.

1. Insert Crazy John's SIM card into Wi-Fi mode.
2. Turn on Wi-Fi modem. The modem will display "voda AU" when it finds the network.
3. Connect your computer to the Pocket W-Fi modem using the USB cable. The SSID (unique name of your Pocket WiFi) and WiFi Key (unique password) are found inside the back cover of the Pocket WiFi modem.
4. Next you need to access your online dashboard to change your Internet settings. In your browser address bar enter http://192.168.1.1 which will take you to your Pocket WiFi dashboard.
5. Go to 'Change your settings' section and type 'Admin' into the blank box asking for a password. Then click 'log in'. (Make sure you spell Admin with a capital ‘A’)
6. Select 'Advanced settings' from the menu on the left, select 'Connection Settings' from the listed icons, then select 'Profile Settings'.
7. Now click on the 'New' button to create the Crazy John's Internet profile.
8. Enter the following details into the required fields:
   
   Profile name: Crazy Johns
   Connection number: *99#
   Authentication: Select 'NONE'
   APN: purtona.net (and then select 'Static')
   
   Click on 'Save'
9. The final step is to set Crazy John’s as the default APN settings for the W-Fi modem.
   
   Go back to ‘Advanced settings’ then select ‘Connection Settings’, then ‘Connection Settings’ again. Under ‘Profile list’ click on the drop down menu and select ‘Crazy Johns’ and then click ‘Apply’.
10. Your Wi-Fi modem is now ready to use on the Crazy John’s network.

Can I use the U6T or U921 USB modem on a PC or Mac?

Yes, our U6T & U921 USB modems and software work on both PCs and Macs that have the below requirements or higher;

• PC: Windows® XP (SP2) 32/64 bit, Windows® Vista™ (SP1) 32/64 bit
• Mac: Mac OS (Intel Processor*) X 10.4, 10.5, 10.6+
  
  
• At least 100 MB free disk space
• At least 256MB RAM
• A USB version 2.0 socket
• Administrator rights on your computer

* Please note that i5 and i7 processors in MacBook Pros (2011) are not supported.

How to create a connection via my computer OS?

• Windows XP
• Windows Vista
• OSX 10.4.x (Tiger)
• Mac OSX 10.5.x (Leopard) & 10.6.x (Snow Leopard)

Can I use VPN (virtual private network)?

Yes, VPN access is available on all Crazy John’s Mobile Broadband services (including Prepaid), so you can access your work or school email, applications and network drives. It’s best to consult your work place or school IT department for applicable settings.

How do I install USB modem software?

Simply plug the USB modem in, wait a short while and the software should automatically install itself. If it doesn't auto start, go to your file explorer and double click the modem drive or the setup file. For detailed setup instructions, please refer to the booklet in your mobile broadband pack.

USB modem as a flash memory drive?

Simply insert a MicroSD card into the USB modem and it will automatically act as a flash memory disk drive. Refer to the USB modem user guide for more information.

Using USB modem in different computers?

You can use your USB modem on as many computers as you wish, however you will need to install the software on each computer you plan on using it on.

Activating mobile broadband?

Just click the Activate Prepaid link that appears at the top of this page and follow the prompts, it is really easy and quick! You will need 60 points of ID and your SIM starter pack handy.

Can I roll over my Prepaid Broadband credit/data?

Yes, you can accumulate up to 18GB if you recharge before the credit expiry date for our Prepaid Mobile Broadband service. Our postpaid Mobile Broadband (on a plan) works differently, your monthly included data expires each month and cannot be rolled over.

How can I recharge?

You can recharge online at crazyjohns.com.au, any Crazy John’s store, one of our participating recharge outlets such as Australia Post, Coles, Coles Express, Target, K-mart, BP, United Petroleum plus many many more. You can also recharge over the phone by calling 13 22 99.

What is Express Recharge?

Express Recharge is the quickest and easiest way to recharge by credit card, you don’t even need a PIN number. Click here to use Express Recharge. Be sure to enter the correct mobile number though before proceeding, otherwise you will end up recharging someone else's account!

Calls and SMS using my data SIM card?

Our Prepaid Mobile Broadband service can only be used for data, not making calls or sending text messages. If you want to use call and message services with a Mobile Broadband SIM you can connect to our Postpaid service which allows this. Contact us to find out more!

How fast is mobile broadband?

The speed of your mobile broadband depends on coverage type and hardware capabilities; see the below table for typical speeds.

Network Coverage Type

Average Download Speed*

Average Upload Speed*

*Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic.

Do I get charged for uploads & downloads?

Yes, both uploads and downloads are deducted from your credit.

Why is my internet suddenly going slow?

Poor signal strength is the most common reason for the internet slowing down.

Physical obstructions, such as being indoors, underground, behind buildings or behind other land masses, can reduce your level of signal strength.

If you’re having problems with signal strength you can try moving to a different location such as outdoors, closer to a window, or to higher elevation. If you’re using a USB modem try using a USB extension cable and place the modem near a window or at higher elevation.

Where can I get help?

If you don't find the answer you are looking for in our FAQ section, you can call one of our friendly ‘Mobile Experts’ customer consultants for any technical assistance via our contact us page.

Is crazyjohns.com.au free?

Yes visiting our website is now free when using Crazy John’s Mobile Broadband. This means when you visit our website, usage is not deducted from your account. Therefore if you have a run out of credit you can still go to crazyjohns.com.au and recharge or get help. If we link to sites outside of our site, this usage WILL be charged at standard rates.

Prior to March 1st 2009 standard charges apply.

Where can I use mobile broadband?

You can access mobile broadband anywhere within Vodafone’s 3G broadband network coverage area. To check the latest coverage maps in your area, or an area you will be travelling to, visit crazyjohns.com.au/coverage.

How do I check balance & usage?

You can check your balance and usage by logging into My Account. Available 24 hours a day, 7 days a week.

Alternatively you can SMS "Bal" or "Balance" to 126170 (free from your Crazy John's SIM) to get your balance in a reply email.

View more about managing your account.

Install modem drivers without software?

Crazy John's Mobile Broadband Modem Model ZTE 3565 includes internet connection software. If you have trouble installing the software, these 32 bit drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.

• ZTE-3565-Vista-32.zip
• ZTE-3565-XP-32.zip

For help with 64 bit drivers for Windows XP/Vista, please click here.

64 bit versions of Windows XP & Vista?

Crazy John's Mobile Broadband modem CJ-U6T-900 DOES support WIndows XP and Windows Vista 64 bit versions.

Crazy John's Mobile Broadband Modem Model ZTE 3565 does NOT support Windows XP 64 bit and Windows Vista 64 bit. These drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow 64 bit versions of Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.

• ZTE-3565-Vista-64.zip
• ZTE-3565-XP-64.zip

Unlock: U6T USB Modem, 921T USB Modem?

This process will only work using a Microsoft Vista or Microsoft XP 32 bit computer and a Crazy John's U6T modem or Crazy John's 921T modem

1. First step is to obtain an unlock code
2. Download the unlock tool here and save it to your desktop SIMunlocker.exe (312KB)
3. Plug your modem into a USB port, then exit the connection software fully ensuring it is not minimised to the system tray (but don't uninstall it, this process requires the drivers to be installed)
4. Run the download from your desktop and wait for it to display "Found Device!"
5. Input your unlock code and click "Disable"
6. If you have followed these steps correctly and used the right code, it will display "Success!" and your device is now unlocked

Do we offer networking help & support?

Sorry, but we do not provide technical help or support for configuring a network of any kind, even if it connects via your Crazy John's Mobile Broadband service. We will however happily provide help and support for connecting your Crazy John's Mobile Broadband service to a single PC.

What SMTP / outgoing mail server settings should I use?

Crazy John's only provides access to the Internet, you will need to contact your email provider for their respective SMTP / outgoing mail server settings.

Access crazyjohns.com.au without activated SIM?

You can now Activate, Recharge and use My Account for FREE via our Mobile Broadband Service.

My modem won't work on Mac OS X 10.6 or higher (Snow Leopard)

The U6T and U912T Crazy John's modems are compatible with Mac OS X 10.4 and above. You may encounter installation problems or connection issues with OS X 10.6+ (Snow Leopard). If this is the case, please follow the below steps to install new Mac software and USB drivers: Note: be careful to do each step in the correct order as listed below.

1. Aim your browser at Mac-Install-Files.zip. Save this file on your desktop.
2. Uninstall your current Crazy John's Broadband software: in the Applications directory drag the Crazy John's Broadband.app to the trash.
3. IMPORTANT: Then, navigate to Macintosh HD/System/Library/Extensions and delete the file called MACUSBdriver.kext (it will ask for your system password to continue).
4. IMPORTANT: Empty the trash.
5. Now, on your desktop, unzip Mac-Install-Files.zip.
6. Install as normal (installation instructions below if required).

Instructions for Installations MAC OS:

1. Place Crazy John's Broadband_Setup.dmg and MACUSBDriver.dmg on the desktop.
2. Click on Crazy John's Broadband_Setup.dmg to mount the volume for installation.
3. Click on the Crazy John's Broadband_Setup.dmg to install the Crazy John's Broadband software and follow the instructions for Installation.
4. At the end of the installation eject the mounted volume Crazy John's Broadband_Setup on the desktop.
5. Now, click on MACUSBDriver.dmg to install the driver for Crazy John's Broadband and follow the instructions for installation.
6. After installing the driver, the Mac computer will prompt to be restarted.
7. Once restarted launch the Crazy John's Broadband connection software from your Applications directory.
8. The installation is finished.

What is Mobile Internet?

It's the ability to access the internet on your mobile phone. That feature has been on mobiles for a few years now but pages always took a long time to load because internet speeds on mobiles were quite slow. Mobile technology has caught up and if you see a mobile advertised as 3G (third generation) it means that it's capable of much faster web-browsing.

• What does that means for you? Fast and easy access to thousands of websites!

What can I do with mobile internet?

Whatever you want! Most of the websites that you access on your computer are accessible on your mobile.

• Check the latest news, sports and weather updates from a variety of sources
• You've got your eye on an eBay item, the auction is going to end before you get home to check it on your PC. Why wait and miss out? Use your mobile to login and make a bid.
• You've got access to your webmail account whenever you want - login to Gmail, Hotmail, or Yahoo!
• Addicted to Facebook? Change your status or see what your friends are up to on your mobile.
  Lost? Get onto Google Maps and find your way!

Getting ready to surf

When you buy a phone from Crazy John's it's already set up with the Crazy John's Homepage (crazyjohns.mobi). This makes it easy for you to start browsing because we have links to many of the most popular websites grouped under headings such as News, Email, Shopping and Social Networking.

If your mobile isn't setup for browsing then click here and choose the model of phone you have and follow the prompts - the settings will be sent by text message to your mobile.

More:
What is 3G?

Are Prepaid Broadband & Phone Vouchers the same?

Yes, Crazy John’s Prepaid Mobile Broadband recharge vouchers are the same as our Prepaid Mobile Phone Vouchers. However, only the $10, $19, $29, $49, $79 and $129 values can be applied as Crazy Data. So anywhere you can recharge your phone, you can recharge your broadband (For example: Australia Post, Coles, Coles Express, Kmart, Target, BP, United Fuel, Mobil etc).

TIP: if you wish to purchase a $49 Crazy Data recharge, simply ask for a “$49 Crazy John’s recharge voucher” For available outlets click here