Can I use my BlackBerry smartphone on the 3G network in smaller regional centres?

All Crazy John’s services are subject to device capabilities and network availability. 3G services are available in Vodafone's 3G areas - a compatible device is required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100MHz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900MHz devices available from Vodafone are 2100MHz compatible, however, not all 2100MHz devices are 900MHz compatible. BlackBerry devices are 2100Mhz compatible but are not 900MHz compatible except for the except the BlackBerry Bold™ 9700, which is a 900Mhz compatible device. Customers with a 2100MHz Blackberry smartphone will experience GPRS coverage (or EDGE, where available) in 3G 900MHz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary – many factors affect access, capacity and speed. Click here to check your coverage

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Can I stream Video and Audio from my BlackBerry Handset?

BlackBerry Post Paid accounts have access video streaming sites such as YouTube through the Vodafone Live! browser. Other Applications and services may require you to set up and alternative data connection.

BlackBerry Prepaid accounts have restricted access to streaming through certain applications that can be downloaded and installed.

To set up this service please see the BlackBerry support page for more information. Usage is charged at the applicable rate to your service, click here for more details.

How do I setup email on my BlackBerry smartphone?

Click here for details on how to setup email on your BlackBerry smartphone.

I have two web browser icons on my BlackBerry smartphone – which should I use?

Use the BlackBerry browser: all web browsing over this browser is included within the Unlimited BlackBerry Internet bundle. Crazy John's recommend that the BlackBerry browser be used as the primary web browser.

The Vodafone Live! browser is only available to Post Paid customers and when accessed will be charged at the applicable rate to your plan click here for more details.

What is mass storage mode?

Enabling Mass Storage mode on your BlackBerry smartphone allows you to access the memory card on the device from your laptop, similar to a USB memory stick or SD card.

How much memory does my BlackBerry smartphone have to store music, videos, pictures etc?

Your BlackBerry smartphone comes pre-loaded with onboard memory – this will be different depending on the smartphone model you have. Using a Micro SD card, BlackBerry smartphone memory can be expanded even further.

Can I connect to a WiFi network with my BlackBerry smartphone?

This is dependent on the features of your BlackBerry smartphone. For details of your specific device features and specifications, go to the BlackBerry smartphones in Australia page and select your BlackBerry smartphone.

How do I update the software on my BlackBerry smartphone?

Click here for software downloads for your BlackBerry smartphone.

Can I use instant messaging on BlackBerry smartphone?

Yes, BlackBerry smartphones come pre-loaded with instant messaging and social networking applications, including:

• Facebook
• Flickr
• BlackBerry Messenger
• Windows Live Messenger
• Yahoo! Messenger
• Google Talk
• AOL Messenger
• ICQ for BlackBerry

Can I use GPS navigation software on BlackBerry smartphone?

This is dependent on whether your BlackBerry smartphone has built-in GPS capability. For details of your specific device features and specifications go to the BlackBerry smartphones in Australia page and select your BlackBerry smartphone.

Can I use my BlackBerry smartphone as my MP3 player?

Yes, you can use most BlackBerry smartphones as your MP3 player. You can share songs using the built-in speaker, create and edit playlists with the integrated media player and, depending on your device and Micro SD card memory, you can have all your favourite songs with you anytime.

What are the technical requirements for downloading and using the BlackBerry App World™ storefront?

To download and use BlackBerry App World, users must meet the following requirements:

• A wireless service data plan that supports web browsing with BlackBerry
• A BlackBerry smartphone with a trackball, trackpad or touchscreen
• BlackBerry Device Software 4.2 or higher

Is BlackBerry Desktop Manager required to install applications?

No. BlackBerry App World is an on-device application that allows BlackBerry smartphone users to download applications wirelessly, so no involvement from a computer is required to download and install applications. See our support page for more information.

Where are downloaded applications stored on a BlackBerry smartphone?

Downloaded and installed applications are stored in two different locations. Within BlackBerry App World, BlackBerry smartphone users will have access to all downloaded and installed applications from their My World folder. On the BlackBerry smartphone, applications will be downloaded to and stored in the applicable application folder as defined by the BlackBerry smartphone user (for example, Downloads, Games, Instant Messaging.)

Why are all applications not accessible to all BlackBerry smartphone users?

Vendors in BlackBerry App World have the ability to restrict the availability and visibility of their applications based on the following criteria:

• BlackBerry smartphone model
• BlackBerry Device Software version
• Wireless service provider
• Country
• Language

If an application does not appear on a BlackBerry smartphone, one or more of these criteria is not being met.

How are third-party applications supported in BlackBerry App World?

Individual applications are supported by the developers of those applications. Vendor support information will be available on the BlackBerry smartphone through the Contact Support option, and in the purchase confirmation email message that is sent to BlackBerry smartphone users who download the application.

BlackBerry smartphone users are also encouraged to visit the BlackBerry App World support page for a listing of general support options.

Will my downloaded applications be lost if I change to a different BlackBerry smartphone?

If you switch to a different BlackBerry device or delete all of the data from your device, you must download free or trial items again.

Will customers be charged excess data charges for downloading and using applications?

If you are connected to a Crazy John’s plan with an added Blackberry Bolt On service you will not be charged additional data charges for downloading of the BlackBerry App World application, downloading the application catalogue or downloading of any applications.

Most applications available via BlackBerry App World will use the BlackBerry infrastructure for data connections and thus will not incur extra data charges on a BlackBerry plan.

Applications that use video streaming and any applications that do not use the BlackBerry infrastructure will incur data charges at the rates applicable to the plan or cap the customer is connected to.

Registered your ‘Blackberry Browser’ but still cannot connect to the Internet?

You may need to change your ‘Default Browser Configuration’. To do this follow these steps:

1. Press the ‘Blackberry Button’ to access the Menu
2. Select ‘Options’
3. Select ‘Advanced Options’
4. Select ‘Browser’
5. Change ‘Default browser configuration’ from ‘Vodafone Live!’ to ‘Internet Browser’.