Your Crazy John's Bill

Your mobile phone bill typically includes a Minimum Monthly Commitment (charged in advance). The Minimum Monthly Commitment is the monthly charge for your Plan for the coming month.

As you may have signed up with Crazy John’s part way through the month, also appearing on your bill will be an additional charge (Partial Monthly Commitment).

The Partial Monthly Commitment covers the days between your joining date and your first monthly billing date. For example, if you joined us on the 1st and your monthly billing date is the 6th, there will be a Partial Monthly Commitment covering 5 days. You will only see this on your first bill and your final bill.

If you have a Crazy John’s Phone or Discount Plan with included monthly value, and you use more than this allowance, you’ll see additional Usage Charges listed on your bill.

During the time you joined and your first bill, you will only have received a few days worth of your monthly allowance. If you have used more than this then additional usage charges will apply to your bill.

Should you have any queries in relation to your bill, your billing date or would like to know more about your Crazy John’s mobile phone service, please call our Customer Contact Centre on 1300 303 646.

Don’t forget you can always get your account balance online by logging in to My Account

All offers subject to change and available whilst stocks last. 1) Network Locking: Prepaid handsets are locked to the Crazy John’s network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Postpaid handsets are locked to the Vodafone or Crazy John’s Network, charges may apply to unlock, check handset box for details. 2) Credit Expiry: Prepaid - 30 day credit expiry applies, use your credit on standard talk, text and more, some services excluded. Postpaid - 1 month credit expiry applies, Crazy John’s fair use policy applies, the amount of credit available on certain call types is restricted. 3) Crazy Caps: Available to approved customers who connect to the $19/$29/$49/$79/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$79/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$79/$99 plan over 24 months is $456/$696/$1176/$1896/$2376 and over 12 months is $228/$348/$588/$948/$1188, plus any additional usage above the included value, plus monthly handset repayments over the term of the contract if applicable. Early Exit Fee of $9.50/$14.50/$24.50/$39.50/$49.50 respectively x months left on contract applies if not connected for 12 or 24 months. 4) CrazyTalk: Bonus talk time from Crazy John’s to Crazy John’s mobile services within Australia. Prepaid services require an active credit balance (minimum $0.10) to use CrazyTalk. 5) Free Gift: Offer is valid for a limited time and only to approved customers on selected plans. 6) RRP: Refers to the suppliers Recommended Retail Price for Australian retailers. Click here for full terms and conditions on all Crazy John's services. 7) Vodafone Caps: Approved customers only. Minimum monthly spends respectively: $29, $49, $79, $99 & $129; minimum total costs over 24 months respectively: $696, $1176, $1896, $2376 & $3096; Early Exit Fees respectively: $29, $49, $79, $99 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554. Click here for full terms and conditions on all Vodafone services.