Privacy Policy

CRAZY JOHN'S PRIVACY POLICY Our Privacy Promise

Mobileworld Operating Pty Ltd (ABN 49 090 451 433), trading as Crazy John's, is committed to protecting your privacy.

We are bound by the National Privacy Principles in the Privacy Act 1988 (Cth) (the Privacy Act) as well as other applicable laws protecting privacy, such as the privacy provisions of the Telecommunications Act 1997 (Cth). Where appropriate we will handle personal information relying on the employer exemption relating to employee records and the related bodies corporate exemption in the Privacy Act.

If we change our privacy policy we will update this Privacy Policy. We encourage you to check crazyjohns.com.au/privacy (the Crazy John's website) periodically to ensure that you are aware of our current Privacy Policy.

What personal information do we collect and why?

Crazy John's collects the personal information it needs to provide enhanced services and information to its customers and for its business operations. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require.

To provide services and products

If you apply for our services or products, we will collect information about you to help us to identify you, assess your application, provide you with the services and products you have requested, administer your account with us, and for related purposes. The information we collect will include your name and contact details and may also include other details such as your date of birth, driver's licence number and residential address and (if necessary for payment purposes) your credit card or direct debiting details . We may also obtain credit information about you from a credit reporting agency or from a credit provider. To provide you with our services and products and to administer your account with us, we will generate and process information about how you use our services and products (such as the type, time, location and duration of phone calls or other communications, the numbers you call and how much you spend).

You may sometimes also need to provide personal information to us about other individuals (for example, another user of your account with us). If you do so, please inform those individuals that you are providing us with their personal information and refer them to this Privacy Policy and any privacy statement that we give you.

When you apply for one of our services or products, we will usually tell you that we will contact you towards the end of contract period with us to let you know the further options that are available to you. We will usually also ask you if you would like to be contacted by us from time to time to keep you up to date with information about the products and services offered by Crazy John's and its affiliates and business partners and, if so, how you would like to be kept updated

When you use the Crazy John's website and WAP Portal

When you use the Crazy John's website or our WAP Portal (at crazyjohns.mobi), we will collect personal information about you, such as your name, address, phone number or email address if you provide it. Circumstances in which you may choose to provide these details to us include when you enter our competitions or games, agree or ask to receive information about products and services offered by us and our affiliates and business partners, register your details so you may gain access to a particular section of the WAP Portal or Crazy John's website, or send us a query about our products or services.

However please note that when you post information to the WAP Portal (or parts of the Crazy John's website that other visitors are able to access, such as on a 'bulletin board' or during an interactive 'chat') you must assume (unless we notify you otherwise in any particular case) that the information you post becomes generally available to the public and we have no ability to control or limit its use by any persons .If you use the WAP Portal, you must read carefully its Terms of Use , particularly relating to Confidentiality and Security.

To assist with your queries

When you call our Customer Call Centre on 1300 303 646 or contact one of our stores in person or by phone with a query, we may collect your personal information to help us answer your query and, if you agree or ask, to keep you updated with information about products and services offered by us and our affiliates and business partners.

As part of our general business operations

We also collect personal information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, dealers, related companies, agents and corporate customers. Generally, if appropriate, we will tell you why we are collecting personal information when we collect it and how we plan to use it or these things will be obvious when we collect the information.

How do we collect personal information?

We collect most of our information about you directly from you but sometimes we may also collect your personal information indirectly, such as from credit reporting agencies, your authorised representative, publicly available sources of information, our own records about how you use your services or our related companies.

How do we use and disclose personal information?

We generally use and disclose your personal information for the purpose it was collected and for related purposes that would be reasonably expected by you.

Providing you with services and products and for operating our business For example, when you apply for our services and products, we may use your personal information to assess your application, provide you with those services and products (including billing you and administering your account) and collect overdue payments. When you provide your personal information to us (including through our WAP Portal and the Crazy John's website) to enter a competition or game, register your details or send us a query, we will use your personal information for the purpose you provided it.

Keeping you informed about services and products

Where you have agreed or asked, we may also use your personal information to keep you up to date with information about the products and services offered by Crazy John's and its affiliates and business partners. If you do not want us to use your personal information in this way, you can always let us know by calling our Customer Care Centre on 1300 303 646 or contacting our Privacy Officer on (03) 9695 0222 or privacy@crazyjohns.com.au.

Improving services and products and conducting our business

When we collect your personal information, we may also use it to help us to carry out market and product analysis and to assist us with marketing products and services and so that we can continue to deliver enhanced services and products. As part of conducting our business, personal information may also be used to maintain and develop our business systems, including testing and upgrading them.

Resolving complaints or legal proceedings

It may also be necessary for us to use your personal information to help investigate and resolve queries or complaints or in connection with disputes or legal proceedings.

Disclosing personal information For the purposes we have described, we may also disclose your personal information:
  • to our suppliers (including service and content providers), contractors, dealers, related companies and agents;
  • to government agencies or individuals appointed by a government responsible for the investigation and resolution of disputes or complaints concerning your use of our services and products;
  • to anyone to whom our assets or business (or any part of it) is transferred; or
  • where you have otherwise consented.
We will take reasonable steps to ensure that the persons and organisations to whom we disclose personal information are bound to protect the privacy of that personal information.

Where laws require or permit other use or disclosure There may also be other circumstances where we may be permitted or required by applicable laws to use or disclose personal information about you, including your name, address, service number and other details. For example, these may include:
  • disclosures to the operator of the Integrated Public Number Database for the purposes of inclusion in that database to facilitate the management and verification of telephone numbers, assistance to emergency services and law enforcement agencies and other approved purposes (this obligation is mandatory, and includes the details of persons who are unlisted, are registered on the Do Not Call Register or have their mobile phone numbers permanently barred)
  • disclosures to law enforcement agencies for purposes relating to the enforcement of criminal and other laws;
  • uses or disclosures to assist in the recovery of lost or stolen equipment;
  • uses or disclosures in accordance with orders made by a court or if required or otherwise authorised by law;
  • uses or disclosures to lessen or prevent serious threats to an individual's life, health or safety, or to public health or safety; or
  • uses or disclosures to assist in our internal investigations into suspected fraud or other unlawful activities.
Credit checks

If you apply for one of our services or products, we may perform credit checks on you.

To do this, we may give personal information about you to a credit reporting agency in order to obtain a consumer credit report about you and to allow the credit reporting agency to create or maintain a credit information file about you. Such information may include your identity particulars, the fact that you have applied for our services and products and the credit terms (if any) of those services and products, Crazy John's provision of those services and products to You, information relating to your account with Crazy John's (including payments which become overdue for more than 60 days and for which collection action has been commenced, that cheques drawn by you for $100 or more have been dishonoured more than once or that payments are no longer overdue), that court judgments or bankruptcy orders have been made against you, or that, in specified circumstances, in the opinion of Crazy John's, you have committed a serious credit infringement.

We may also obtain a consumer or commercial credit report containing information about you or about your commercial activities and credit-worthiness from a credit reporting agency or a business which provides information about the commercial credit worthiness of persons, in order to assess your credit-worthiness for the services and products you apply for, to provide and administer them to you and to collect overdue payments relating to any commercial credit owed by you.

We may also exchange information about you (including any information about credit worthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act 1988) with other credit providers to assess your credit-worthiness for the services and products you apply for, to provide and administer them to you, to notify other credit providers of a default by you, or exchange information with other credit providers as to the status of any amounts owing by you where you are in default with other credit providers.

Employees

When you apply for a job with us we may collect certain information from you, from any recruitment consultant and from your previous employers and others who may be able to provide information to us to assist us in our decision on whether or not to make you an offer of employment.

This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees which are exempt from the Privacy Act.

Cookies

When you log onto our WAP Portal or the Crazy John's website we may store some information (called a 'cookie') about the date and time when you entered the Portal or website. We use this type of information to track the patterns of visitors and to examine trends and demographics. This may include identifying which areas on the WAP Portal and the Crazy John's website are popular.

Cookies may be used to personalise your visit to our Portal and the Crazy John's website and to customise our service to your needs. They contain information about your preferences. Cookies are alphanumeric identifiers that your web browser transmits to your hard drive or mobile handset to enable our system to recognise your browser. This means that we are able to know information about you when you next visit our site, such as your IP address.

Cookies do not reveal your personal identity and are not personal information, but if you don't want cookies to be collected by us the Help option of your browser's tool bar will tell you how to prevent cookies or disable cookies entirely. You can still use our WAP Portal and the Crazy John's website even if you choose to disable cookies.

How secure is your personal information?

We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. We remind you, however, that if you send information to our WAP Portal or the Crazy John's website, the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.

In particular, we also remind you that when you post information to the WAP Portal we do not warrant that the use of the Portal will be confidential, that information transmitted to or from you in connection with the use of the Portal may be intercepted by third parties and that such information may include information identifying you. If you use the WAP Portal, please read carefully its Terms of Use, particularly relating to Confidentiality and Security.

Access and correction

We will provide you with access to most personal Information that we have about you, but sometimes that will not be possible, in which case we will tell You why. If you want to find out what information we have about you can contact our Customer Care Centre on 1300 303 646 or our Privacy Officer on (03) 9695 0222 or privacy@crazyjohns.com.au. When you request access, we may need to take measures to verify your identity, such as by requiring your account and/or password details or other information, or by requiring your request to be in writing.

If you think that any personal Information we hold about you is not accurate, complete and up-to-date, you may request us to correct that information. We will take reasonable steps to correct such personal information unless we disagree with you about whether the information is accurate, complete and up-to-date.

More information?

If you:
  • have any queries or would like further information about our privacy policies or practices, or
  • wish to make a complaint about the way we have collected, used, held or disclosed your personal information; or
  • would like to tell us that you do not want us to use your personal information to contact you with information about products or services, please contact our Customer Care Centre on 1300 303 646 or our Privacy Officer on (03) 9695 0222 or privacy@crazyjohns.com.au.
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All offers subject to change and available whilst stocks last. 1) Network Locking: Prepaid handsets are locked to the Crazy John’s network, a $70 fee applies if network locking is removed within the first 6 months from activation date. Postpaid handsets are locked to the Vodafone or Crazy John’s Network, charges may apply to unlock, check handset box for details. 2) Credit Expiry: Prepaid - 30 day credit expiry applies, use your credit on standard talk, text and more, some services excluded. Postpaid - 1 month credit expiry applies, Crazy John’s fair use policy applies, the amount of credit available on certain call types is restricted. 3) Crazy Caps: Available to approved customers who connect to the $19/$29/$49/$79/$99 Crazy John’s Cap for 12 or 24 months. Minimum monthly commitment is $19/$29/$49/$79/$99 respectively. The minimum cost to the customer on the $19/$29/$49/$79/$99 plan over 24 months is $456/$696/$1176/$1896/$2376 and over 12 months is $228/$348/$588/$948/$1188, plus any additional usage above the included value, plus monthly handset repayments over the term of the contract if applicable. Early Exit Fee of $9.50/$14.50/$24.50/$39.50/$49.50 respectively x months left on contract applies if not connected for 12 or 24 months. 4) CrazyTalk: Bonus talk time from Crazy John’s to Crazy John’s mobile services within Australia. Prepaid services require an active credit balance (minimum $0.10) to use CrazyTalk. 5) Free Gift: Offer is valid for a limited time and only to approved customers on selected plans. 6) RRP: Refers to the suppliers Recommended Retail Price for Australian retailers. Click here for full terms and conditions on all Crazy John's services. 7) Vodafone Caps: Approved customers only. Minimum monthly spends respectively: $29, $49, $79, $99 & $129; minimum total costs over 24 months respectively: $696, $1176, $1896, $2376 & $3096; Early Exit Fees respectively: $29, $49, $79, $99 & $129 x months left on the contract – these costs exclude additional or excluded call and service costs (if applicable). Vodafone live! downloads and some services excluded. Vodafone Pty Limited ABN 76 062 954 554. Click here for full terms and conditions on all Vodafone services.

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