Broadband Customers

You've been redirected to this page because you are either;

- A new customer and need to activate your SIM card first
- An existing customer and have run out of credit
- An existing customer and used 50% of your available credit

In all cases, there are important steps below which also involve restarting your broadband session to keep you surfing.

New Customers - Great choice and welcome to Crazy John's Mobile Broadband

Getting connected is easy. Simply click to activate your service. You will require 60 points of ID (such as your driver's license or passport), along with the SIM card numbers from your SIM Starter Pack

Important Restart your broadband session after activating

Once activated, please hit the "disconnect" button, exit the Broadband Software and remove the USB modem. Then reinsert your USB modem, start the software and hit "connect" - now you can access the internet.

Existing Customers - Please recharge or restart to stay connected.

If you still have credit, please restart your session using the steps in the box below.

If you need to recharge using a credit card or pre-purchased recharge voucher, simply log into My Account. Recharge vouchers are available at thousands of locations, check out our how to recharge page for more details.

Important. Restart your broadband session after recharging

Once recharged, please hit the "disconnect" button, exit the Broadband Software and remove the USB modem. Then reinsert your USB modem, start the software and hit "connect" - now your new recharge amount will be recognised. You're ready to start surfing.

Support - We've got many of your mobile broadband questions answered

Check out our Mobile Broadband FAQ's, but if you need more help contact us by phone on 13 22 99.