What hours is your contact centre open?

Crazy John’s customer contact centre is open 7 days a week.

Mon to Fri 9am - 7:30pm / Sat & Sun 9am - 5:30pm (all times AEST).

Calls are free from your Crazy John's mobile service: 132299

What do I do if I get nuisance calls/texts from a person?

If you are receiving nuisance calls/texts, we can lodge an ‘Unwelcome Call Report’ on your behalf to Vodafone who will run a trace and issue a Warning Letter request to the relevant carrier.

Information required for the report is:

1. The mobile number receiving the harrassment calls/texts
2. If you can identify the calling number? If so, what is the number?
3. Examples of the unwelcome calls/texts, including type (voice, texts etc), the exact times and the dates.

In order for action to be taken there would need to be enough calls/texts to meet the ACIF Code criteria for unwanted calls, we therefore ask that enough examples be supplied to meet the criteria, ie:

1. date and exact times of at least 10 calls/texts if received in one day, or
2. dates and exact times of at least 3 calls/texts received over a 2 - 5 day period.

Please only provide examples of answered calls. Calls that were not answered can't be investigated as the call didn't connect.

Crazy John’s messages/calls

If you have received an unwanted message or call from Crazy John’s, let us know. Simply call 13 22 99 with the following information:

• Your name
• Your phone number
• Description of unwanted message/call
• Time you received the unwanted message/call

Some messages are an industry regulatory requirement and may not be removable.

What is a Sim Card?

The SIM card stands for ‘Subscriber Identity Module’, which is used to connect your phone to your mobile service (your mobile phone number). All of today’s mobile phones require a SIM card. The modern SIM card can also store approximately 250 contact numbers.

Tip:
Storing your contact numbers on your SIM card means that if you wish to switch phones you can simply swap your SIM card over your contacts will follow.

What is 3G?

3G is the third generation of mobile phone standards and technology. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, IMT-2000. In basic terms it just means it’s the third (and currently latest) in the line of technological advances with mobile networks and phones. Below is a break down of the different generations:
Many of the same things you can do with your home internet but with the ability to do it whilst you’re out and about. Such as:

• 1G (first generation) networks are considered to be the first analog cellular systems, which started in the early 1980's and followed on from radio telephone systems.
• 2G (second generation) networks are the first digital cellular systems launched in the early 1990's.
• 2.5G networks (e.g. GPRS) are the enhanced versions of 2G networks with data rates up to about 144kbit/s.
• 3G (third and current generation) networks (UMTS and the others included in IMT 2000) are the latest cellular networks that have data rates 384kbit/s and more.

Transferring my number from Crazy John's?

You will need to contact the carrier you wish to transfer your number to, and provide them with your Account Number (if you were post-paid) or Date of Birth (if you were pre-paid). The carrier you want to transfer to will do the rest.

Once you have transferred your number out, we will cancel your account and issue you with a Final Bill.

Please Note: if you transfer out during your contract period, you may be charged Early Termination Charges.

Transferring my number to Crazy John's?

Choose the phone and plan that best suits you (you can choose to be a Pre-paid or Post-paid customer with Crazy John’s) and call through to Customer Care on 13 22 99, or visit a Crazy John’s store.

To transfer your existing number to a new Crazy John's service all we need is your Account Number (if you’re post-paid with the current provider) or your Date of Birth (if you are pre-paid with the current provider) and we will be able to connect your existing number on a new Crazy John's plan.

If you are unsure of what is best for you, call or visit us and we will be happy to discuss your options.

Why was my Credit Check declined?

A Credit Decision is based on the information provided by you in your application for Crazy John’s products and services, and there may be no single reason.

You will receive a letter confirming your Credit Check being declined, and contact details of the Credit Agency we used when processing your Credit Check. It is in your best interest to obtain a copy of your Credit File for further information.

If you require further assistance, please call our Customer Care team on 13 22 99.

Devices on the Crazy John's network?

Approved Standard Mobile Devices, as stated in the Crazy John's Standard Form of Agreement. If you wish to receive your mobile telecommunications service using a mobile phone handset that was not purchased from Crazy John's at the time of connecting your service, it must be compatible with the Crazy John's Network. A Crazy John's SIM card is also required to use the Crazy John's Network.

Crazy John's reserves the right to block any incompatible device from being used on the Crazy John's Network.

Click this link to view the current list of devices approved by Crazy John's as being compatible with the Crazy John's Network and Crazy John's SIM cards.

Crazy John's may add or withdraw devices from this list from time to time.

Note: iPhones are currently not compatible with the Crazy John's network.

What can I use for my 100 point ID check?

Crazy John's needs to verify your ID so you will need to provide ID totaling 100 points from the following list (must be current and original).

Primary

Points

Secondary

Points

Voicemail

With voicemail you never have to miss a call! Activating your voicemail is easy.

Just dial 121 to access your voicemail (121 call charges apply) and follow the prompts to record your personal greeting.

You can even access your voicemail from phones other than your mobile by calling 0414 121 121.

If you're overseas, just call +61 414 121 121.

You can choose to be alerted of a new Voicemail message either:

By a TXT alert where you'll receive a TXT advising you to call 121 to listen to your message, or

Via Ring Alert where the phone automatically calls you back.

Changing your alert notification:

Call the following free call numbers from your mobile to activate the notification that best suits you.

• Call 1218 to activate TXT Alert
• Call 1219 to activate Ring Alert and Deliver

Do you sell the iPhone at Crazy John's?

Crazy John's sells the iPhone 4 on Vodafone iPhone plans. iPhones are available in stores only. Contact your local store to inquiry on availability.

To view our full range of Touchscreen smartphones click here.

Numbers needed for prepaid activation?

You will need the mobile phone number and last 9 digits of your SIM card number to activate, see image below;

What ID do I need to activate my prepaid?

Crazy John's needs to verify your ID so you will need to provide ID totaling 60 points from the following list.

Type

Points

Where can I recharge my Prepaid?

Recharge vouchers are available at thousands of participating outlets!

What is Prepaid?

Prepaid allows you to pay for your calls/mobile usage in advance which is known as prepaid credit. The more money you pay in advance the more credit you have. Once you have used up all your credit, you can then ‘Top Up’ your credit either on your handset (with a pre registered credit card), online, over the phone or at over 10,000 retail locations (such as Coles Express, United Petrol, BP, Kmart and Video Ezy).
It's important to understand that prepaid credit has an expiry daye, the length of the expiry depends on the plan.

Crazy Prepaid Caps:
If you recharge for an amount which corresponds with a Crazy Prepaid Cap Recharge Amount, any unexpired Prepaid Credit you have will be forfeited.

Crazy Prepaid Plans:
If you recharge for an amount which corresponds with a Crazy Prepaid Plan Recharge Amount, any unexpired Prepaid Credit you have will be forfeited, unless you are already on a Crazy Prepaid Plan (in which case your credit and expiry will roll over).

More:
See Crazy John's Prepaid Plans

What is FLATchat?

FLATchat is prepaid made easy!

Available in a range of recharge amounts with expiry ranging from 30 to 365 days, FLATchat features simple call rates, 1c Texts, and low international call rates.

To learn more about FLATchat and view the full list of rates visit the FLATchat Prepaid page.

If you're on Crazy John's Prepaid you can recharge with FLATchat right now by visiting My Account.

How can I view my account online?

You can view, track, pay and change your account details online. Click here to login into 'My Account'.

I don't know my security PIN number?

If you don’t know/ forgotten your 6 digit security pin, call customer care on 13 22 99

How can I pay my Bill?

You can pay your Crazy John's bill by the following methods

• Online
  To view, track and pay your account with a credit card login into My Account.
• BPAY
  Contact your participating bank or financial institution to make a payment from your account, you’ll find the biller code and customer reference number on your bill.
• In Store
  To pay your account with cash or credit, simply visit any Crazy John’s store.
• Australia Post
  To pay your account with cash or credit, simply visit your local Australia Post Office. A processing fee of $1.50 (plus GST) applies and will appear on your next bill.
  Find your nearest Australia Post store
• Pay By Phone
  To pay your account using your credit card, call Crazy John’s customer care on 13 22 99 and follow the prompts.
• Direct Debit
  To set up an automatic direct debit from your nominated bank account or credit card click here.

What is my 'Billing Cycle'?

It is the set dates in which your post paid service is invoiced. This means your invoice will record any use of your phone between these dates (inclusive) every month. When you connect to Crazy John’s you will be automatically allocated the next nearest billing cycle to the date of connection. Crazy John's has four billing cycles, these are:
For example: If you connect on the 11th and your billing cycle starts on the 13th - the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by dividing the monthly commitment by the number of the days in the month and then multiplying the result by the number of day's gap.

5th - 4th of each month
13th - 12th of each month
21th - 20th of each month
28th - 27th of each month

If you connect a few days before your billing cycle, you will be charged the gap which is called a partial monthly commitment.

More:See Partial Monthly Commitment/Pro Rata

Can I get a replacement bill?

Yes. You can download your bill by logging into my account. Just click on the ‘previous bills’ tab, and you will see every bill you have been issued.

How do I sign up for Paperless Billing?

You choose the way you want to receive your bills by logging into my account and choosing the ‘Customer Details’ option. You can update your e-mail address and other details here as well. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.

What is Paperless Billing?

Paperless Billing is an environmentally friendly way of receiving your bills. It is also referred to as ‘e-bill’. Once a bill is issued, we will send you a notification via e-mail and SMS that your bill is ready to view. All you need to do is log into my account and retrieve the bill.

Changing my address and contact details?

You can update your personal details by logging into my account If you can’t get to a computer, call through to Customer Care on 13 22 99, or visit your nearest Crazy John’s store and we will be happy to help.

Summary Bill & Itemised Bill explained?

A Summary Bill will show you a basic breakdown of the charges for your plan for that month. It will show you any additional usage you had, and any adjustments that have been made your account. You will not see any detailed usage on the bill. If you have not signed up to Paperless Billing, you will receive a Summary Bill by default. An Itemised Bill will show you the same details as the Summary Bill, and will also list your detailed usage for that month. If you have signed up to Paperless Billing, you will see the Itemised Bill.

How do I get an Itemised Bill?

If you are signed up to Paperless Billing and access your bill online, you will always see the Itemised Bill. If you receive your bills via post, you can request to receive Itemised Bills. A $2 charge applies per bill. You can change your preference at any time. You change your bill preference by logging into my account and choosing the ‘Customer Details’ option. If you can’t get to a computer, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we will be happy to help.

Can't see recent call and/or data usage records?

Detailed Usage can sometimes be delayed by 2 – 3 days.

Use this feature as a guide only, and always keep in mind that some of your most recent calls or data usage will not be listed until the system updates.

Increase my plan if I’m overspending?

Call through to Customer Care on 13 22 99, or visit your nearest Crazy John's store. We will be able to increase your spend within your plan family quickly and easily to help you get the best value out of your service. Pro Rata charges may apply if you change your plan partway through your Billing Cycle. We will advise you of this before changing your plan.

Can't access Recharge/Activation/My Account?

Sometimes we schedule maintenance to update and improve our services. We should be back up and running in no time.
In the meantime, feel free to contact us over the phone.

Partial Monthly Commitment & Pro Rata?

Partial monthly commitment (also known as pro rata) is a small charge that covers the gap between when you connect and when your billing cycle starts.

For example: If you connect on the 7th and your billing cycle starts on the 9th – the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by diving the monthly commitment by the number of the days in the month and then multiplying the result by the number of day’s gap.

More:
See Billing Cycle

What is Monthly Commitment?

This is the agreed minimum amount you will pay each month in return for any services/ included value you receive. This term only relates to post paid services.

For example: for the $35 Value Plan that includes $330 talk and text² and 750MB³ data, the minimum monthly committment is $35.

Still on a plan, can I get a new phone?

You may be able to take out a new plan with a new number, or we can upgrade your existing service.
Call through to Customer Care on 13 22 99 or visit your nearest Crazy John's store and we can discuss your options.

Please Note: Early Upgrades may incur Early Termination Charges. These are usually calculated at your full Minimum Monthly Commitment X Months Remaing + any remaining Mobile Phone Repayments.

If you are on a SIM Only plan, and you want to sign up to a new contract with a phone included, you will not be charged additional fees or Early Termination Charges. To discuss your options and what great handsets we can offer you, call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store.

Get more than 1 service per account?

Yes. Call through to Customer Care on 13 22 99 or visit your nearest Crazy John’s store and we can discuss your options.

Change account to someone else's name?

Call through to Customer Care on 13 22 99 and we will process this for you. We will need to speak to both yourself and the new Account Holder so it is best if you call through when both of you are present.

What is a Phone Plan?

The Crazy Phone Plan is a plan with a low minimum monthly commitment for people who may not be big talkers but always need a phone on hand. A Crazy Phone Plan comes with a $0 handset, and a half price bonus option.

More:
See Crazy John's Phone Plans

What is an SMS?

SMS stands for Short Message Service and is commonly referred to as "text messaging". It is a technology that enables the sending and receiving of short messages of up to 160 characters between mobile phones. All mobile phones should allow you to send and receive text.

What can I do with SMS?

• Send someone your contact and address details
• Cheap method of keeping in contact whilst overseas

What is an MMS?

MMS stands for Multimedia Messaging Service. Like SMS (link to SMS), MMS is a way to send a message from one mobile to another. The difference is that MMS can include not just text, but also photos, sound and/or video. Not all phones are capable of sending an MMS.

What can I do with MMS?

• Share your photo’s with your family or friends
• Send a recorded video or sound message

What is Mobile Internet?

It's the ability to access the internet on your mobile phone. That feature has been on mobiles for a few years now but pages always took a long time to load because internet speeds on mobiles were quite slow. Mobile technology has caught up and if you see a mobile advertised as 3G (third generation) it means that it's capable of much faster web-browsing.

• What does that means for you? Fast and easy access to thousands of websites!

What can I do with mobile internet?

Whatever you want! Most of the websites that you access on your computer are accessible on your mobile.

• Check the latest news, sports and weather updates from a variety of sources
• You've got your eye on an eBay item, the auction is going to end before you get home to check it on your PC. Why wait and miss out? Use your mobile to login and make a bid.
• You've got access to your webmail account whenever you want - login to Gmail, Hotmail, or Yahoo!
• Addicted to Facebook? Change your status or see what your friends are up to on your mobile.
  Lost? Get onto Google Maps and find your way!

Getting ready to surf

When you buy a phone from Crazy John's it's already set up with the Crazy John's Homepage (crazyjohns.mobi). This makes it easy for you to start browsing because we have links to many of the most popular websites grouped under headings such as News, Email, Shopping and Social Networking.

If your mobile isn't setup for browsing then click here and choose the model of phone you have and follow the prompts - the settings will be sent by text message to your mobile.

More:
What is 3G?

How do I send an International SMS?

Just follow these steps:

1. Create the message
   
   Then in the 'To' field:
2. Enter the Country Code
3. Enter the mobile number
4. Press send

Please Note: Crazy John's has network agreements with network providers in many countires around the world, however SMS capability may vary from country to country.

How much does it cost to call overseas?

Click here to find International Call Rates.

Please Note: Call Rates are subject to change.

What are Crazy John's Data Packs?

If you think you're going to do a lot of web-surfing, downloading and emailing on your mobile, then we offer Data Packs that can be added as options on top of any Crazy John's Plan. Adding any of these Packs to your plan reduces your per MB spend rate to save yourself money!

Data Packs can be added on a month-to-month basis, or add a pack for a 6 month period to get even more data!

Learn more: Extra Value Packs

What are Crazy John's Text Packs?

You can get loads of extra texts by adding a Crazy John's Text Pack at any time. Add a pack at any time during the month to be effective immediately with no long term contract.

Learn more: Extra Value Packs

Can I change my Crazy Cap plan?

Yes. You may increase the spend of your Crazy Cap to a Crazy Cap or Value Plan that is greater than or equal to your current minimum monthly commitment (and you keep your existing handset & contract term).

You are always able to return to your existing contract spend level.

If you wish to start a new contract, or get a new handset, you may be required to pay out your existing contract.

What does 'excluded' mean?

Excluded services are those services that will not be included in the value of your plan. Use of these services will be charged to you at the applicable rate over and above your minimum monthly commitment.

Can I change my Value Plan?

Yes. You may increase the spend of your Value Plan to Value Plan is greater than or equal to your current minimum monthly commitment (and you keep your existing handset & contract term).

You are always able to return to your existing contract spend level.

If you wish to start a new contract, or get a new handset, you may be required to pay out your existing contract.

As Crazy Caps are no longer available you cannot change spend from a Value Plan to a Crazy Cap.

Can I change my SIM Only Cap to a SIM Only Value Plan?

Yes. You may increase the spend of your SIM Only Cap Plan to a SIM Only Value Plan that is greater than your current minimum monthly commitment (and you keep your contract term).

You are always able to return to your existing contract spend level.

If you wish to start a new contract, or get a new handset, you may be required to pay out your existing contract.

As Crazy Caps are no longer available you cannot change spend from a SIM Only Value Plan to a Crazy Cap.

How can I set up MMS, internet & email?

You can send the relevant settings to your mobile phone through our ‘Phone Setup’ portal.

If you're setting up your Android smartphone you can also visit our Android Settings page.

What does 'handset may be locked' mean?

Generally handsets are locked to the network. This means you may have trouble using a non-Crazy John’s SIM card in your Crazy John’s phone. Depending on what plan and phone you purchase will depend the type of lock. If a phone is soft locked then it can be unlocked for free, if it is hard locked it will cost a fee to unlock. To unlock your phone you can contact customer care on 13 22 99 or visit the unlock page on this site.

Why have a Camera on your Phone?

Camera phones are becoming increasingly popular as they allow people to take snaps whenever and wherever. The quality of the photo does depend on the quality of the camera. The best method to determine the quality is the number of Megapixels the camera is capable taking. For the more serious mobile phone photographer, you may also want to also consider selecting a phone with a flash.

What is a Megapixel?

A megapixel is one million pixels. A pixel is a picture element. Like graphics displayed on a television or computer monitor, digital photos are made from millions of tiny coloured dots, or pixels. The more pixels used to produce a photo, the less "grainy" it will appear and the better any enlargements made from it will be.

What can I do with photos on my phone?

• Send them to your friends and family via MMS or email from your phone
• Use them as wallpaper for your phones background
• Transfer them to your computer via USB cable
• Upload them to your social newtorking sites
• Save them to online galleries

Bluetooth Guide

Click here to find the Bluetooth Guide.

Phone Photography Guide

Click here to find the Phone Photography Guide.

How to configure the Pocket WiFi modem?

If you're using your Pocket Wifi modem for the first time you'll need to go through the following steps to obtain a Crazy John's data connection.

1. Insert Crazy John's SIM card into Wi-Fi mode.
2. Turn on Wi-Fi modem. The modem will display "voda AU" when it finds the network.
3. Connect your computer to the Pocket W-Fi modem using the USB cable. The SSID (unique name of your Pocket WiFi) and WiFi Key (unique password) are found inside the back cover of the Pocket WiFi modem.
4. Next you need to access your online dashboard to change your Internet settings. In your browser address bar enter http://192.168.1.1 which will take you to your Pocket WiFi dashboard.
5. Go to 'Change your settings' section and type 'Admin' into the blank box asking for a password. Then click 'log in'. (Make sure you spell Admin with a capital ‘A’)
6. Select 'Advanced settings' from the menu on the left, select 'Connection Settings' from the listed icons, then select 'Profile Settings'.
7. Now click on the 'New' button to create the Crazy John's Internet profile.
8. Enter the following details into the required fields:
   
   Profile name: Crazy Johns
   Connection number: *99#
   Authentication: Select 'NONE'
   APN: purtona.net (and then select 'Static')
   
   Click on 'Save'
9. The final step is to set Crazy John’s as the default APN settings for the W-Fi modem.
   
   Go back to ‘Advanced settings’ then select ‘Connection Settings’, then ‘Connection Settings’ again. Under ‘Profile list’ click on the drop down menu and select ‘Crazy Johns’ and then click ‘Apply’.
10. Your Wi-Fi modem is now ready to use on the Crazy John’s network.

Can I use the U6T or U921 USB modem on a PC or Mac?

Yes, our U6T & U921 USB modems and software work on both PCs and Macs that have the below requirements or higher;

• PC: Windows® XP (SP2) 32/64 bit, Windows® Vista™ (SP1) 32/64 bit
• Mac: Mac OS (Intel Processor*) X 10.4, 10.5, 10.6+
  
  
• At least 100 MB free disk space
• At least 256MB RAM
• A USB version 2.0 socket
• Administrator rights on your computer

* Please note that i5 and i7 processors in MacBook Pros (2011) are not supported.

How to create a connection via my computer OS?

• Windows XP
• Windows Vista
• OSX 10.4.x (Tiger)
• Mac OSX 10.5.x (Leopard) & 10.6.x (Snow Leopard)

Can I use VPN (virtual private network)?

Yes, VPN access is available on all Crazy John’s Mobile Broadband services (including Prepaid), so you can access your work or school email, applications and network drives. It’s best to consult your work place or school IT department for applicable settings.

How do I install USB modem software?

Simply plug the USB modem in, wait a short while and the software should automatically install itself. If it doesn't auto start, go to your file explorer and double click the modem drive or the setup file. For detailed setup instructions, please refer to the booklet in your mobile broadband pack.

USB modem as a flash memory drive?

Simply insert a MicroSD card into the USB modem and it will automatically act as a flash memory disk drive. Refer to the USB modem user guide for more information.

Using USB modem in different computers?

You can use your USB modem on as many computers as you wish, however you will need to install the software on each computer you plan on using it on.

Activating mobile broadband?

Just click the Activate Prepaid link that appears at the top of this page and follow the prompts, it is really easy and quick! You will need 60 points of ID and your SIM starter pack handy.

Can I roll over my Prepaid Broadband credit/data?

Yes, you can accumulate up to 18GB if you recharge before the credit expiry date for our Prepaid Mobile Broadband service. Our postpaid Mobile Broadband (on a plan) works differently, your monthly included data expires each month and cannot be rolled over.

How can I recharge?

You can recharge online at crazyjohns.com.au, any Crazy John’s store, one of our participating recharge outlets such as Australia Post, Coles, Coles Express, Target, K-mart, BP, United Petroleum plus many many more. You can also recharge over the phone by calling 13 22 99.

What is Express Recharge?

Express Recharge is the quickest and easiest way to recharge by credit card, you don’t even need a PIN number. Click here to use Express Recharge. Be sure to enter the correct mobile number though before proceeding, otherwise you will end up recharging someone else's account!

Calls and SMS using my data SIM card?

Our Prepaid Mobile Broadband service can only be used for data, not making calls or sending text messages. If you want to use call and message services with a Mobile Broadband SIM you can connect to our Postpaid service which allows this. Contact us to find out more!

How fast is mobile broadband?

The speed of your mobile broadband depends on coverage type and hardware capabilities; see the below table for typical speeds.

Network Coverage Type

Average Download Speed*

Average Upload Speed*

*Data capacity and speed experienced may be slower than advertised speeds and can vary due to coverage, location, hardware and software configuration, capability and load of sites visited and general network and internet traffic.

Do I get charged for uploads & downloads?

Yes, both uploads and downloads are deducted from your credit.

Why is my internet suddenly going slow?

Poor signal strength is the most common reason for the internet slowing down.

Physical obstructions, such as being indoors, underground, behind buildings or behind other land masses, can reduce your level of signal strength.

If you’re having problems with signal strength you can try moving to a different location such as outdoors, closer to a window, or to higher elevation. If you’re using a USB modem try using a USB extension cable and place the modem near a window or at higher elevation.

Where can I get help?

If you don't find the answer you are looking for in our FAQ section, you can call one of our friendly ‘Mobile Experts’ customer consultants for any technical assistance via our contact us page.

Is crazyjohns.com.au free?

Yes visiting our website is now free when using Crazy John’s Mobile Broadband. This means when you visit our website, usage is not deducted from your account. Therefore if you have a run out of credit you can still go to crazyjohns.com.au and recharge or get help. If we link to sites outside of our site, this usage WILL be charged at standard rates.

Prior to March 1st 2009 standard charges apply.

Where can I use mobile broadband?

You can access mobile broadband anywhere within Vodafone’s 3G broadband network coverage area. To check the latest coverage maps in your area, or an area you will be travelling to, visit crazyjohns.com.au/coverage.

How do I check balance & usage?

You can check your balance and usage by logging into My Account. Available 24 hours a day, 7 days a week.

Alternatively you can SMS "Bal" or "Balance" to 126170 (free from your Crazy John's SIM) to get your balance in a reply email.

View more about managing your account.

Install modem drivers without software?

Crazy John's Mobile Broadband Modem Model ZTE 3565 includes internet connection software. If you have trouble installing the software, these 32 bit drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.

• ZTE-3565-Vista-32.zip
• ZTE-3565-XP-32.zip

For help with 64 bit drivers for Windows XP/Vista, please click here.

64 bit versions of Windows XP & Vista?

Crazy John's Mobile Broadband modem CJ-U6T-900 DOES support WIndows XP and Windows Vista 64 bit versions.

Crazy John's Mobile Broadband Modem Model ZTE 3565 does NOT support Windows XP 64 bit and Windows Vista 64 bit. These drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow 64 bit versions of Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.

• ZTE-3565-Vista-64.zip
• ZTE-3565-XP-64.zip

Unlock: U6T USB Modem, 921T USB Modem?

This process will only work using a Microsoft Vista or Microsoft XP 32 bit computer and a Crazy John's U6T modem or Crazy John's 921T modem

1. First step is to obtain an unlock code
2. Download the unlock tool here and save it to your desktop SIMunlocker.exe (312KB)
3. Plug your modem into a USB port, then exit the connection software fully ensuring it is not minimised to the system tray (but don't uninstall it, this process requires the drivers to be installed)
4. Run the download from your desktop and wait for it to display "Found Device!"
5. Input your unlock code and click "Disable"
6. If you have followed these steps correctly and used the right code, it will display "Success!" and your device is now unlocked

Do we offer networking help & support?

Sorry, but we do not provide technical help or support for configuring a network of any kind, even if it connects via your Crazy John's Mobile Broadband service. We will however happily provide help and support for connecting your Crazy John's Mobile Broadband service to a single PC.

What SMTP / outgoing mail server settings should I use?

Crazy John's only provides access to the Internet, you will need to contact your email provider for their respective SMTP / outgoing mail server settings.

Access crazyjohns.com.au without activated SIM?

You can now Activate, Recharge and use My Account for FREE via our Mobile Broadband Service.

My modem won't work on Mac OS X 10.6 or higher (Snow Leopard)

The U6T and U912T Crazy John's modems are compatible with Mac OS X 10.4 and above. You may encounter installation problems or connection issues with OS X 10.6+ (Snow Leopard). If this is the case, please follow the below steps to install new Mac software and USB drivers: Note: be careful to do each step in the correct order as listed below.

1. Aim your browser at Mac-Install-Files.zip. Save this file on your desktop.
2. Uninstall your current Crazy John's Broadband software: in the Applications directory drag the Crazy John's Broadband.app to the trash.
3. IMPORTANT: Then, navigate to Macintosh HD/System/Library/Extensions and delete the file called MACUSBdriver.kext (it will ask for your system password to continue).
4. IMPORTANT: Empty the trash.
5. Now, on your desktop, unzip Mac-Install-Files.zip.
6. Install as normal (installation instructions below if required).

Instructions for Installations MAC OS:

1. Place Crazy John's Broadband_Setup.dmg and MACUSBDriver.dmg on the desktop.
2. Click on Crazy John's Broadband_Setup.dmg to mount the volume for installation.
3. Click on the Crazy John's Broadband_Setup.dmg to install the Crazy John's Broadband software and follow the instructions for Installation.
4. At the end of the installation eject the mounted volume Crazy John's Broadband_Setup on the desktop.
5. Now, click on MACUSBDriver.dmg to install the driver for Crazy John's Broadband and follow the instructions for installation.
6. After installing the driver, the Mac computer will prompt to be restarted.
7. Once restarted launch the Crazy John's Broadband connection software from your Applications directory.
8. The installation is finished.

Are Prepaid Broadband & Phone Vouchers the same?

Yes, Crazy John’s Prepaid Mobile Broadband recharge vouchers are the same as our Prepaid Mobile Phone Vouchers. However, only the $10, $19, $29, $49, $79 and $129 values can be applied as Crazy Data. So anywhere you can recharge your phone, you can recharge your broadband (For example: Australia Post, Coles, Coles Express, Kmart, Target, BP, United Fuel, Mobil etc).

TIP: if you wish to purchase a $49 Crazy Data recharge, simply ask for a “$49 Crazy John’s recharge voucher” For available outlets click here

I need my phone repaired, what do I do?

If your phone is still under warranty, and what you need repaired is covered under your warranty conditions, return the phone to a Crazy John’s store, and we will submit it for repairs for you.

If your phone is outside of its warranty period, or the repairs required are not covered in the terms and conditions of your warranty, you will be charged for the repair. Return the phone to a Crazy John’s store, and we will submit it for repairs for you.

What does Manufacturer’s Warranty cover?

Problems such as software issues and faulty parts are usually covered.

Damage due to accident or neglect are generally not covered

Check the box for the full terms and conditions of your manufacturer’s warranty. The warranty will usually cover you for 12 months.

If you bought your device after 01/12/2009 your warranty may be extended to 24 months. Check in-store for more details and to see if you are covered.

Unlock: Samsung B200

How to unlock Samsung B200

• Insert a non Crazy John's SIM
• Dial #0111*UNLOCKCODEHERE#

Click here to obtain an unlock code

Unlock: Samsung M610 and Samsung E1070

How to unlock Samsung M610 and Samsung E1070

• Insert a non Crazy John's SIM
• Enter unlock code when prompted
• Note: E1070 is locked directly to the SIM it came with

Click here if you need to obtain an unlock code

Unlock: LG P970 Optimus Black

• Enter non Crazy John's SIM
• Phone will display "Phone is SIM Network Locked"
• Swipe up to unlock the phone (if screen locked)
• Press the phone app to launch the dialer
• Dial 2945#*970#
• Press Network Lock
• Enter the unlock code and press Unlock

Unlock: LG A258 Hornet

How to unlock LG A258 Hornet

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*258#
• Select Unlock USIM > Network Unlock then press OK.
• Enter the unlock code (16 digits) twice and press OK.
• The phone will restart when the phone has been unlocked correctly

Click here if you need to obtain an unlock code

Unlock: LG P500 Optimus One

• Enter non Crazy John's SIM
• Press the phone app to launch the dialer
• Dial 2945#*500#
• Press Network Lock
• Enter the unlock code and press Unlock

NOTE: only Optimus One's sold from November 2011 onwards are network locked

Unlock: LG KF700, GW300, KP500 Cookie, GB230, GU230

How to unlock: LG KF700, GW300, KP500 Cookie, GB230, GU230

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*71001#
• Select Option 1.Unlock USIM > Network Unlock > Enter Unlock Code

Click here if you need to obtain an unlock code

Unlock: LG KF301

• Enter non Crazy John's SIM
• Phone will display "Invalid SIM, Network Lock"
• Press the left soft key "Unlock" (top left button on keypad)
• You'll be warned you have 10 total attempts to unlock
• Enter the unlock code
• Re-enter the unlock code
• Phone will be unlocked

Unlock: LG KP105

How to unlock LG KP105

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*20001#
• MENU > SETTINGS (5) > SECURITY (7) > (6) > (1) > OK > enter unlock code

Click here if you need to obtain an unlock code

Unlock: LG KU990

How to unlock LG KU990

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*990#
• Select Network > Enter Unlock Code

Click here if you need to obtain an unlock code

Unlock: LG GD510 Pop

How to unlock LG GD510 Pop

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*510#
• Select Option 1.Unlock USIM > Network Unlock>Enter Unlock Code

Click here if you need to obtain an unlock code

Unlock: LG KE850 Prada

How to unlock LG KE850 Prada

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*8501#
• Option 'SIM unlock mode, Enter password' will appear > Enter Code

Click here if you need to obtain an unlock code

Unlock: LG GW620 Eve

How to unlock LG GW620 Eve

• Insert either a Crazy John's SIM or use no SIM
• Dial 2945#*620#
• Enter Code > Click "Unlock"

Click here if you need to obtain an unlock code

Unlock: Nokia 1680, 2330, 2680, 7210, C2-02

How to unlock Nokia: 1680, 2330, 2680, 7210, C2-02

• Insert any SIM
• Dial: #PW+UNLOCKCODEHERE+7#
• NOTE: To enter "#PW+" you must use a special combination of key presses:
• "# key" = #
• "* key" (star) 3 times = P
• "* key" (star) 4 times = W
• "* key" (star) 2 times = +
• "7 key" = 7
• Please note that there is threshold of THREE incorrect unlock attempts allowed. If the wrong code is attempted too many times the handset becomes locked and will need to be physically unlocked by the Crazy John's. For this reason please ensure you are entering the correct code into the correct handset; take the time to be accurate. Remember you can check the IMEI of the handset by keying *#06#

Click here if you need to obtain an unlock code

Unlock: Nokia C1-01

How to unlock Nokia: 1680, 2330, 2680, 7210

• Insert any SIM
• Dial: #PW+UNLOCKCODEHERE+1#
• NOTE: To enter "#PW+" you must use a special combination of key presses:
• "# key" = #
• "* key" (star) 3 times = P
• "* key" (star) 4 times = W
• "* key" (star) 2 times = +
• "1 key" = 1
• Please note that there is threshold of THREE incorrect unlock attempts allowed. If the wrong code is attempted too many times the handset becomes locked and will need to be physically unlocked by the Crazy John's. For this reason please ensure you are entering the correct code into the correct handset; take the time to be accurate. Remember you can check the IMEI of the handset by keying *#06#

Click here if you need to obtain an unlock code

Unlock: Sony Ericsson W395

How to unlock Sony Ericsson W395

• Switch handset on without a SIM inserted
  
• Press 'Left'
• Press *
• Press *
• Press 'Left'
• Select Network option with Padlock symbol
• Enter unlock code and press and hold the escape key

Click here if you need to obtain an unlock code

Unlock: Motorola W156, W181, U9, V8, Z6

How to unlock Motorola: W156, W181, U9, V8, Z6

• Insert a non Crazy John's SIM
• Enter code when prompted for Subsidy Code
• If handset says 'Contact Service Provider' or 'Phone Blocked': leave the non Crazy John’s SIM in the handset, turn the handset off and leave handset on charge for up to 8 hrs (or overnight). This will reset the handset’s internal timer and allow you to enter a Subsidy Code.

Click here if you need to obtain an unlock code

Unlock: Sagem My212X, My220X, My411X

How to unlock Sagem: My212X, My220X, My411X

• Insert a non Crazy John's SIM
• Enter code when prompted
• NOTE for My220X: the phone may ask you to enter the code numerous times (even up to 20 attempts) before unlocking. Please continue retrying the unlock code repeatedly until the handset accepts the unlock code.

Click here if you need to obtain an unlock code

Unlock: Alcatel 880X, 505X, 565X

How to unlock Alcatel: 880X, 505X, 565X

• Insert a non Crazy John's or non Vodafone SIM
• Enter code when prompted

Click here if you need to obtain an unlock code

Unlock: BlackBerry 8520

How to unlock Blackberry 8520

• Select “Option” Menu , then go to Advanced Options > SIM Card
• Hold the “Alt” key and type the letters M-E-P-E on the keyboard.
• When prompted with “Enter Network MEP code (255 left) on the screen, enter the unlock code then press “Enter”.
• A prompt will appear stating “Code Accepted”.
• Restart the handset by pulling the battery. Switch the phone on and the handset will be unlocked.

Click here if you need to obtain an unlock code

Unlock: Huawei E173 Modem

• Enter non Crazy John's SIM
• Launch the Crazy John's broadband software
• The software will prompt to enter the unlock code
• Enter the unlock code and press ok

Note: you are permitted a maximum of 10 attempts to unlock the device. If you exceed 10 attempts with the incorrect code the device will be permanently locked to Crazy John's.

Unlock: Huawei U8150 IDEOS

• Enter non-Crazy John's SIM
• The handset will prompt for the unlock code
• Enter the unlock code and press OK

Unlock: Huawei G6600

How to unlock Huawei G6600

• Insert a non Crazy John's SIM
• Enter the unlock code
• Press "OK" (the left soft key)

Click here to obtain an unlock code

Can I use my BlackBerry smartphone on the 3G network in smaller regional centres?

All Crazy John’s services are subject to device capabilities and network availability. 3G services are available in Vodafone's 3G areas - a compatible device is required. In metropolitan and some regional areas, Vodafone's 3G network operates on UMTS 2100MHz. In smaller regional areas with Vodafone coverage, Vodafone's 3G network operates on UMTS 900Mhz. All 3G 900MHz devices available from Vodafone are 2100MHz compatible, however, not all 2100MHz devices are 900MHz compatible. BlackBerry devices are 2100Mhz compatible but are not 900MHz compatible except for the except the BlackBerry Bold™ 9700, which is a 900Mhz compatible device. Customers with a 2100MHz Blackberry smartphone will experience GPRS coverage (or EDGE, where available) in 3G 900MHz areas. Slower speeds can be expected outside Vodafone's Mobile Broadband areas. Individual customer experience may vary – many factors affect access, capacity and speed. Click here to check your coverage

.

Can I stream Video and Audio from my BlackBerry Handset?

BlackBerry Post Paid accounts have access video streaming sites such as YouTube through the Vodafone Live! browser. Other Applications and services may require you to set up and alternative data connection.

BlackBerry Prepaid accounts have restricted access to streaming through certain applications that can be downloaded and installed.

To set up this service please see the BlackBerry support page for more information. Usage is charged at the applicable rate to your service, click here for more details.

How do I setup email on my BlackBerry smartphone?

Click here for details on how to setup email on your BlackBerry smartphone.

I have two web browser icons on my BlackBerry smartphone – which should I use?

Use the BlackBerry browser: all web browsing over this browser is included within the Unlimited BlackBerry Internet bundle. Crazy John's recommend that the BlackBerry browser be used as the primary web browser.

The Vodafone Live! browser is only available to Post Paid customers and when accessed will be charged at the applicable rate to your plan click here for more details.

What is mass storage mode?

Enabling Mass Storage mode on your BlackBerry smartphone allows you to access the memory card on the device from your laptop, similar to a USB memory stick or SD card.

How much memory does my BlackBerry smartphone have to store music, videos, pictures etc?

Your BlackBerry smartphone comes pre-loaded with onboard memory – this will be different depending on the smartphone model you have. Using a Micro SD card, BlackBerry smartphone memory can be expanded even further.

Can I connect to a WiFi network with my BlackBerry smartphone?

This is dependent on the features of your BlackBerry smartphone. For details of your specific device features and specifications, go to the BlackBerry smartphones in Australia page and select your BlackBerry smartphone.

How do I update the software on my BlackBerry smartphone?

Click here for software downloads for your BlackBerry smartphone.

Can I use instant messaging on BlackBerry smartphone?

Yes, BlackBerry smartphones come pre-loaded with instant messaging and social networking applications, including:

• Facebook
• Flickr
• BlackBerry Messenger
• Windows Live Messenger
• Yahoo! Messenger
• Google Talk
• AOL Messenger
• ICQ for BlackBerry

Can I use GPS navigation software on BlackBerry smartphone?

This is dependent on whether your BlackBerry smartphone has built-in GPS capability. For details of your specific device features and specifications go to the BlackBerry smartphones in Australia page and select your BlackBerry smartphone.

Can I use my BlackBerry smartphone as my MP3 player?

Yes, you can use most BlackBerry smartphones as your MP3 player. You can share songs using the built-in speaker, create and edit playlists with the integrated media player and, depending on your device and Micro SD card memory, you can have all your favourite songs with you anytime.

What are the technical requirements for downloading and using the BlackBerry App World™ storefront?

To download and use BlackBerry App World, users must meet the following requirements:

• A wireless service data plan that supports web browsing with BlackBerry
• A BlackBerry smartphone with a trackball, trackpad or touchscreen
• BlackBerry Device Software 4.2 or higher

Is BlackBerry Desktop Manager required to install applications?

No. BlackBerry App World is an on-device application that allows BlackBerry smartphone users to download applications wirelessly, so no involvement from a computer is required to download and install applications. See our support page for more information.

Where are downloaded applications stored on a BlackBerry smartphone?

Downloaded and installed applications are stored in two different locations. Within BlackBerry App World, BlackBerry smartphone users will have access to all downloaded and installed applications from their My World folder. On the BlackBerry smartphone, applications will be downloaded to and stored in the applicable application folder as defined by the BlackBerry smartphone user (for example, Downloads, Games, Instant Messaging.)

Why are all applications not accessible to all BlackBerry smartphone users?

Vendors in BlackBerry App World have the ability to restrict the availability and visibility of their applications based on the following criteria:

• BlackBerry smartphone model
• BlackBerry Device Software version
• Wireless service provider
• Country
• Language

If an application does not appear on a BlackBerry smartphone, one or more of these criteria is not being met.

How are third-party applications supported in BlackBerry App World?

Individual applications are supported by the developers of those applications. Vendor support information will be available on the BlackBerry smartphone through the Contact Support option, and in the purchase confirmation email message that is sent to BlackBerry smartphone users who download the application.

BlackBerry smartphone users are also encouraged to visit the BlackBerry App World support page for a listing of general support options.

Will my downloaded applications be lost if I change to a different BlackBerry smartphone?

If you switch to a different BlackBerry device or delete all of the data from your device, you must download free or trial items again.

Will customers be charged excess data charges for downloading and using applications?

If you are connected to a Crazy John’s plan with an added Blackberry Bolt On service you will not be charged additional data charges for downloading of the BlackBerry App World application, downloading the application catalogue or downloading of any applications.

Most applications available via BlackBerry App World will use the BlackBerry infrastructure for data connections and thus will not incur extra data charges on a BlackBerry plan.

Applications that use video streaming and any applications that do not use the BlackBerry infrastructure will incur data charges at the rates applicable to the plan or cap the customer is connected to.

Registered your ‘Blackberry Browser’ but still cannot connect to the Internet?

You may need to change your ‘Default Browser Configuration’. To do this follow these steps:

1. Press the ‘Blackberry Button’ to access the Menu
2. Select ‘Options’
3. Select ‘Advanced Options’
4. Select ‘Browser’
5. Change ‘Default browser configuration’ from ‘Vodafone Live!’ to ‘Internet Browser’.

My Android phone won't connect to the Internet?

If your Android phone won't connect to any data, either via the browser, email, chat or through apps - you have previously been able to connect to data - try the following:

• Go into flight mode (long press the power button, then select Flight Mode) and back out of Flight Mode again.
• If this fails then restart the handset.

Next check the APN's:

Your Android phone might come with Crazy John’s Internet settings already installed. If it doesn’t, just follow these instructions to set up your connection.

(For LG Optimus Black click here to view Internet settings).

Navigate to the Access Point Names screen:

• From the Google Account login screen: press the menu button, press Wireless settings, then press Access Point Names. Or,
• From the home screen: press the menu button, press Settings, press Wireless and network, press Mobile networks, then press Access Point Names.

Ensure all existing APNs are deleted. Just click on each one, press the menu button, then press Delete APN.

You’ll need to create two APNs: one for Internet and one for MMS. To create each new APN: in the APNs screen press the menu button, then press New APN. Only edit the fields listed below.

Internet APN:

• Name: Crazy NET
• APN: purtona.net
• MCC: 505
• MNC: 03
• Authentication type: PAP or CHAP
• APN type: default,supl (or choose “Internet” if a list is provided)
• Press the menu button, then Save

MMS APN:

• Name: Crazy MMS
• APN: purtona.wap
• Proxy: 010.202.002.020
• Port: 8080
• MMSC: http://purtona.mms/mmssend
• MMS proxy: 010.202.002.020
• MMS port: 8080
• MCC: 505
• MNC: 03
• APN type: mms
• Press the menu button, then Save

Move contacts from phone to Google account on the Samsung Galaxy S?

• In Contacts hit the menu button and select Import/Export
• Choose Export to SD card
• Once done press menu again and choose Import from SD card
• IMPORTANT: select your Google account to import into
• On a computer visit http://google.com/contacts; sign in if you need to
• One the right-hand panel click Find duplicates
• Click Merge as required (or view details for each duplicate)
• Once done your phone should automatically sync after 5-10 minutes
• Finally press menu > More > Settings and ensure Save new contacts to is set to Google. This will mean all new contacts you add will always be backed up online

How do I use Voice Search (2.0.1) on Huawei Ideos?

If you manually update the Voice Search app to 2.0.1 you'll need to do the following to get past the welcome screen on a Huawei Ideos:

• From the home-screen long press the search button to launch voice search
• Carefully press down on the phone's d-pad five times
• Press left on the phone's d-pad once
• press the centre of the d-pad once
• Voice search should load

How to update my LG Optimus (GT540) to Android 2.1?

NOTE: the software and firmware for this upgrade are provided by LG. Installation is not supported by Crazy John's. Upgrading your phone firmware is taken at your own risk. For further support please contact LG.

Requirements:

• Windows 2000 (SP4 or later) or Windows XP (SP1 or SP2), Windows Vista, Windows 7
• Administration rights on the PC for software installation
• High-speed Internet connection (data downloads are required)

Important: Read all the instructions provided by LG before performing your upgrade.

Recommended: Because the upgrade will perform a master reset on your device it is recommended for you to back up your contacts and any apps you have installed. Check google.com/contacts to ensure your contacts have been backed up wirelessly. Click "export" to keep a local backup on your computer. We recommend AppBrain to backup your installed apps list (be aware that saved information in any app will be removed unless the app backs up to your SD card). Your SD card will not be modified during the upgrade.

• Visit LG's Mobile Phone Support page and click the "download" button ("Download LG Mobile Support Tool to PC").
• Run the downloaded file
• When the LGMobile Support Tool opens click "Customer support" in the menu, then click "Application, Manual, and USB driver download"
• In the IMEI/ESN/MEID field type your phone's IMEI number (dial *#06# on your phone to find this), then click the search button
• Double click "PC Sync" to download
• Once downloaded close ALL LG installation windows
• On your computer navigate to C:\GT540
• Run LGinstaller.exe
• Choose your language and step through the installation instructions
• At the end of installing run LG PC Suite IV
• Connect your phone to your PC using a USB cable
• If an "Air Sync" promo page opens, press "cancel"
• On the left panel of LG PC Suite click "Check phone update"
• From this point follow all prompts to complete your upgrade (may include multiple driver downloads and unplugging/repluggin your handset). Installation from this point may take 5-25 minutes depending on your Internet connection speed.

At the completion of your upgrade the handset will restart. Log in using the same Google account and your contacts will re-sync in several minutes.

How to update my Sony Ericsson X10 Mini Pro to Android 2.1?

NOTE: the software and firmware for this upgrade are provided by Sony Ericsson. Installation is not supported by Crazy John's.

Requirements:

• At least 50% battery charge (Settings > About Phone > Status)
• A micro USB cable
• High-speed Internet connection (data downloads are required)

Important: Read all the instructions provided by Sony Ericsson before performing your upgrade.

Recommended: Because the upgrade will perform a master reset on your device it is recommended for you to back up your contacts and any apps you have installed. Sony Ericsson have provided a help page and the "Backup and Restore" app to make this easy for you.

Note: click here to watch a full step-by-step walkthrough on YouTube.

• Visit sonyericsson.com/update.
• Select your phone from the list.
• PC Companion is required. If you don't have this installed on your PC then download it now. Run the file once the download is complete.
• Select your language then install. Read the Terms & Conditions and click agree.
• Install MTP, it's 12MB and will take several minutes. Then click Next.
• PC Companion will finish installing and will then launch and install drivers.
• When the installation is complete, click Start.
• Now connect your USB cable first to your PC, then to your phone. When prompted on your phone press "Connect your phone".
• PC Companion will show "Connected to X10 mini pro".
• A "New software" message will pop up. Click "Update".
• Follow all step by step instructions in the update process exactly.
• After the phone restarts go through the setup wizard as normal. Remember to set up Crazy John's APNs for data connection.
• Log in to Google Services.
• Restore using the Sony Ericsson "Backup and Restore" app if required.

How to update my Sony Ericsson X10 to Android 2.1?

NOTE: the software and firmware for this upgrade are provided by Sony Ericsson. Installation is not supported by Crazy John's.

Requirements:

• At least 50% battery charge (Settings > About Phone > Status)
• A micro USB cable
• High-speed Internet connection (data downloads are required)

Important: Read all the instructions provided by Sony Ericsson before performing your upgrade.

Recommended: Because the upgrade will perform a master reset on your device it is recommended for you to back up your contacts and any apps you have installed. Sony Ericsson have provided a help page and the "Backup and Restore" app to make this easy for you.

Note: click here to watch a full step-by-step walkthrough on YouTube.

• Visit sonyericsson.com/update.
• Select your phone from the list.
• PC Companion is required. If you don't have this installed on your PC then download it now. Run the file once the download is complete.
• Select your language then install. Read the Terms & Conditions and click agree.
• Install MTP, it's 12MB and will take several minutes. Then click Next.
• PC Companion will finish installing and will then launch and install drivers.
• When the installation is complete, click Start.
• Now connect your USB cable first to your PC, then to your phone. When prompted on your phone press "Connect your phone".
• PC Companion will show "Connected to X10".
• A "New software" message will pop up. Click "Update".
• Follow all step by step instructions in the update process exactly.
• After the phone restarts go through the setup wizard as normal. Remember to set up Crazy John's APNs for data connection.
• Log in to Google Services.
• Restore using the Sony Ericsson "Backup and Restore" app if required.

How to update my HTC Legend to Android 2.2?

The update for your HTC Legend will come as an OTA (over the air) update.

Important: downloading the update over a WiFi connection is highly recommended; the update is approximately 85MB in size. If downloading over 3G please ensure you have an appropriate data allowance.

• You will receive a notification that the new version of software is available for your HTC Legend.
• You will be given the option to accept the upgrade over the air.
• When the download is completed you will be prompted to proceed with installing the update.
• The update process may take 2-10 minutes. Do not attempt to turn the phone off or remove the battery during this time. The phone will not be usable during the update and will not be able to make emergency calls.
• Your handset will reboot at the conclusion of the update.
• Enjoy Android 2.2!

If you have difficulties or failed updates please visit this page for more information.

My Samsung Galaxy Fit won't connect to my Google login?

If you can browse the internet through the Internet app on your Samsung Galaxy Fit, but you are unable to connect to any Google Services including Android Market, Gmail or Maps, then please apply the following changes:

• From the homescreen, press the menu button and select Settings
• Select Wireless and networks
• Scroll down and select Mobile networks
• Select Access Point Names

• Select the Crazy WAP APN
• Press the menu button, then press Delete

• Select the Crazy Internet APN
• Press the menu button, then press Delete

• Visit crazyjohns.com.au/settings/
• Choose "Samsung" from the drop down list
• Choose "S5670 Galaxy Fit" from the second drop down list
• Choose "Setup your phone for Internet"
• Enter the security code and your number in the +61 format, then press send and follow the instructions
• Then choose "Setup your phone for MMS"
• Enter the security code and your number in the +61 format, then press send and follow the instructions

Important: ONLY send Internet and MMS settings.

My LG Optimus Black won't connect to the internet?

The LG Optimus Black P970 sold by Crazy John's may have Vodafone firmware installed. It is not possible to delete the Vodafone APN in the APN list, so you must set up new APNs according to the below intructions in order to get a data connection and use MMS.

Navigate to the Access Point Names screen:

• From the Google Account login screen: press the menu button, press Wireless settings, then press Access Point Names. Or,
• From the home screen: press the menu button, press Settings, press Wireless and network, press Mobile networks, then press Access Point Names.

You’ll need to create two APNs: one for Internet and one for MMS. To create each new APN: in the APNs screen press the menu button, then press New APN. Only edit the fields listed below.

Internet APN:

• Name: Crazy NET
• APN: purtona.net
• MCC: 505
• MNC: 03
• Authentication type: CHAP
• APN type: default
• Press the menu button, then Save
• In the APN list, activate the new APN by pressing the radio button next to the new APN.

MMS APN:

• Name: Crazy MMS
• APN: purtona.wap
• Proxy: 010.202.002.020
• Port: 8080
• MMSC: http://purtona.mms/mmssend
• MMS proxy: 010.202.002.020
• MMS port: 8080
• MCC: 505
• MNC: 03
• APN type: mms
• Press the menu button, then Save

Once complete ensure that the Crazy NET APN is active (press the radio button next to the APN to make it active). You should see the 3G icon appear in the notification bar after 5-10 seconds.

If you still encounter connection problems after setting up the new APNs please restart the handset and try again.

My Windows Phone 7 mobile won't connect to the Internet?

If your Windows Phone 7 handset won't connect to data or you can't browse the internet. Try the following:

• From the Start screen go to settings.
• Select Settings from the list.
• Under System, select mobile network.
• Scroll down until you see 'add apn' and select it.
• Type purtona.net under APN and leave both the username and password blank.
• Save it and go back to the main screen and test the browser for a data connection.

My Windows Phone 7 mobile won't send or receive MMS

If data is already working on your handset and you have tried to send or receive an MMS and get an error. You can try the following:

• Go into Marketplace and scroll to the right
• Select HTC Apps, download Connection Setup
• Once the Connection Setup app has finished download and is installed. Open up the app. (Application will be located in your menu).
• The connection software should automatically detect the country and network. If it doesn't, select the country and select Crazy John's as the network. Press the tick button below to save
• Restart the handset and try sending an MMS.

Why do I get an "Attention required. Press here." message when I try to download an application or game?

This can happen when you're trying to download a large application or game - generally 20MB and over.If you are downloading anything from the Marketplace that is larger than 20MB you will need to download them via a wifi connection.
To finish downloading and installing your application or game, try the following:

• Make sure that your phone is connected to a WiFi network.
• From Start, press Marketplace
• At the bottom of the screen, press Download to see the queue of incomplete downloads.
• In Downloads, press and hold the application or game which is stuck and then press Retry.
• The item should resume downloading. Once installed, an application will appear in the Applications list. Games appear in the Games Hub.

Crusty Demons transition?

From August 3rd 2011 Crusty Demon's content & free DVD offer will no longer be available. Your next recharge after this date will revert to the standard Prepaid plan and rates (the same as the Crusty Demons plan and rates).

Click here to view all available prepaid plans. We invite you to try FLATchat or Crazy Prpeaid Caps.

If you have more questions about this change, please call 13 22 99.