FAQs

What is happening with Crazy John’s? Open in new window

This is the last stage of a transition to a single brand, Vodafone.  Crazy John’s has been owned by Vodafone since 2008 and closed its retail stores in February 2013, ceased upgrades and closed Prepaid services in August 2013, and is finally closing altogether on 30 September 2014.

Crazy John’s will close on 30 September 2014.  After this date or earlier if eligible customers have been provided transfer (novation) dates, customers will no longer have a Crazy John’s service.

This includes all Voice and Mobile Broadband customers.

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What will happen to all Crazy John’s customers? Open in new window

Selected Crazy John’s customers, whose plans could be matched on Vodafone, will be transferred to Vodafone. These customers will be required to activate their allocated Vodafone SIM before the transfer (novation) date. 

Vodafone will continue honouring the rights and obligations under the current Crazy John’s Standard Form of Agreement (SFOA) found online on www.crazyjohns.com.au.  

Unfortunately Vodafone can’t replicate plans for all current Crazy John’s propositions/plans; these customers will receive a separate closure notice which sets out that their Crazy John’s contract will be terminated on 30th September 2014 and they will be required to Port out to Vodafone or another carrier or cancel their Crazy John’s service by 30th September 2014. 

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When are you contacting Crazy John’s customers? / My friend has been sent some details and I haven’t? Open in new window

It takes a little time to contact all our Crazy John’s customers, but all customers will have been notified at some stage in July 2014. We can assist in letting you know your options by contacting us on 1800 086 066 or pop into your nearest Vodafone store 

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How are you contacting Crazy John’s customers to make sure they know about what is going on? Open in new window

We will be contacting customers through a mixture of SMS, eDM and Direct Mail throughout July 2014.  Between then and the closure, we will continue to contact all customers to let them know what their options are to ensure that they avoid or minimise any disruption to service.

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I will be overseas when Crazy John’s is being closed, what should I do? Open in new window

In order to minimise or avoid loss of service, you should move to Vodafone or another carrier as early as possible.  If you have a transfer date we can process that now, or any time prior to that date that is convenient to you.  

Contact us on 1800 086 066 or pop into your nearest Vodafone store.

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What will happen to customer’s services after 30 September 2014? Open in new window

All Crazy John’s services still remaining active on the 30th of September 2014 will be deactivated. Customers will not be able to make and receive phone calls, send and receive SMS, or use data services from 12:01am on 1st October 2014. 

It’s important that you either move to Vodafone or port to another provider to continue using your phone number or avoid disruption of service. 

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Can I still port out my Crazy John’s number after 30 September 2014? Open in new window

Yes, although you will not be able to use your service, we are allowing a very limited time after 30th September 2014 for you to port out your number and ensure that you can still keep your number(s).

We’d strongly recommend you to port out from Crazy John’s before 27th September 2014 to avoid the disappointment of losing your number. 

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I have been contacted and been told that my Crazy John’s service is being transferred (Novated) to Vodafone? What does this (Novation) mean? Open in new window

Your letter and eDM will set out all the relevant information you need. Novation means that your Crazy John’s Standard form of Agreement (SFOA) is being transferred over to Vodafone. You will be offered a replica plan on Vodafone.

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How will I be notified of my Crazy John’s service being moved to Vodafone? Open in new window

Eligible Crazy John’s customers will be notified of the novation via Direct Mail and/or email and SMS’ and a letter explaining what they need to do. Customers will also be notified once the transfer has occurred.

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What if I’m keen to activate my new Vodafone SIM before the transfer (novation) date? Open in new window

Not a problem. Once you have received the Direct Mail and Vodafone SIM, please follow those instructions, that is, head to www.vodafone.com.au/new-vodafone-sim, call us on 1800 086 066 or head to your nearest Vodafone store

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What will happen to the information on my Crazy John’s SIM? Open in new window

As part of the closure, the Crazy John’s services will be deactivated and CJ’s Sims will also stop working, this means that you will lose any saved data (messages / contacts etc) on your SIM.

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What happens if I don’t activate the Vodafone SIM by the nominated transfer date? Open in new window

You will lose service on your Crazy John’s SIM and you will need to contact us on 1800 086 066 for us to assist you get your Vodafone SIM activation and your service up and running

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What happens if the plan in the letter sent to me isn’t the current plan I am on? You need to answer this because they will need to contact you. Open in new window

It’s likely you may have changed your plan on Crazy John’s in the last 60 days. Give us a call on 1800 086 066 and we will endeavour to get you on an appropriate replica plan on Vodafone

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Do I get to keep my Crazy John’s device or pay any early termination charges? Open in new window

Whether you choose to move to Vodafone or cancel your service with Crazy John’s you will be able to retain your existing Crazy John’s device(s). We will also not charge you any Early Termination fees if you choose to cancel your Crazy John’s service. 

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What are my options if i do not wish for my Crazy John’s services to be transferred (Novated) to Vodafone? Open in new window

We understand some customers might not want to move to Vodafone. To discuss your options please contact us on 1800 086 066 or pop into your nearest Vodafone store

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I was advised of a Transfer (novation) date but it’s since passed and my Vodafone SIM doesn’t work. What do I do? Open in new window

The Vodafone SIM we sent you didn’t automatically activate when we disconnected your Crazy John’s SIM. 

We can assist you with activating your Vodafone SIM by contacting us on 1800 086 066 or pop into your nearest Vodafone store

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What if I am not offered a replica plan on Vodafone? Open in new window

Over July 2014, we will be contacting you via your preferred method and discuss your options about moving to Vodafone on a new contract or to another carrier by 30 September 2014. Alternatively you can contact us on 1800 086 066 or pop in to your nearest Vodafone store to discuss further.

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What if I choose not to move to Vodafone? Open in new window

We understand some customers might not want to move to Vodafone.  You can transfer (“port”) your number to another carrier. No matter which carrier you choose to move to, we strongly encourage you to complete the number porting process by 30th September 2014; otherwise your number may be lost and may not be able to be retrieved.  .To discuss your options further, please contact us on 1800 086 066 or pop into your nearest Vodafone store 

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What happens if I’d like a new handset on Vodafone or access to Vodafone 4G network? Open in new window

To discuss your options please contact us on 1800 086 066 or pop into your nearest Vodafone store

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Can I move my number to another carrier if I choose not to move across to Vodafone on a new contract/plan? Open in new window

Yes, you can. We’ll be sorry to see you go, and believe we have some offers for you which you could discuss by calling us on 1800 086 066 or head to a Vodafone store. 

If you choose not to move to Vodafone, then just contact the other carrier PRIOR to 30th September 2014 and move your service across. 

If you wait until AFTER the closure date we can still move you for a very limited period of time but you’ll need to contact us on 1800 086 066 to assist you make the move to Vodafone or port out your number. Once this date has passed you will lose your Crazy John’s number and it may not be retrievable.

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What happens if I don’t transfer (port) my number out or do anything by 30 September 2014? Open in new window

Your Crazy John's service will end and no longer work and you will lose your phone number if you haven't made the move to Vodafone or another provider by 30th September 2014. We strongly suggest that you port your number to Vodafone or another carrier by 27th September 2014 to avoid any disappointment (this will allow a few days for processing before the final closure date).

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Do I get to keep my Crazy John’s device or pay any early termination charges? Open in new window

Whether you choose to move to Vodafone or cancel your service with Crazy John’s you will be able to retain your existing Crazy John’s device(s). We will also not charge you any Early Termination fees if you choose to cancel your Crazy John’s service.

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What happens to my Crazy John’s bill after I have moved to Vodafone? Open in new window

You will receive a Crazy John’s bill for the final month once you have transferred the service to Vodafone.  If there is an amount owing, you should pay it as normal.  If we owe you a refund, we will credit this to one of your first two Vodafone bills. 

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What happens to my Crazy John’s bill if my service is cancelled or I port to another carrier? Open in new window

You will receive a Crazy John’s bill for your final month with Crazy John’s. The amount of any applicable refund will be specified on your final bill and you can call us to process your refund as soon as you can after you’ve received your final bill.

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Will my Crazy John’s device still be covered by warranty when I move to Vodafone or Cancel/Port out my service? Open in new window

If your device is currently covered by Crazy John’s 24 Month Repair Warranty, this warranty will be honoured when you make the move to Vodafone or cancel/port out your service

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If you’re closing down do I still need to pay my bills? Open in new window

Yes – You will continue to be liable to pay all outstanding amounts accrued whilst your Crazy John’s service was active.

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Will my current device work on Vodafone? Open in new window

Yes. By providing you with a Vodafone SIM and making some small changes to your Crazy John’s mobile phone, we can ensure your phone continues to work on Vodafone.

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When will I get my final Crazy John’s Bill? Open in new window

This depends when your services were deactivated on Crazy John’s.  Your bill will arrive on the usual day of the month, if before September 2014.  If after September 2014, you will receive you final Crazy John’s bill before 15th October 2014.

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What about my direct debits? Open in new window

These will cease as your Crazy John’s bills cease.   If you are moving to Vodafone, you will need to set these up again – Crazy John’s is not transferring any of these details to the Vodafone billing system.

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What happens to the information on my Crazy John’s SIM? Open in new window

All Crazy John’s SIMs will be deactivated after the pre-assigned transfer date for eligible customer or 30th September 2014. You will be contacted in advance with your options. 

What does this mean?

  • Crazy John's customers won't be able to make or receive calls or use the internet
  • Services will be SOS only (emergency calls to 000 only)
  • No further charges will be incurred on Crazy John's from the Transfer, disconnection or Closure date

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Will I still be able to access copies of my previous Crazy John’s bills? Open in new window

Once your Crazy John’s service is deactivated you will not be able to access ‘My Account’. You will need to call Crazy John’s Care on 13 22 99 for any account related queries including requests for copies of past bills. 

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How do I unlock my phone? Open in new window

Some Crazy John’s devices may be locked to the network. You can unlock your Crazy John’s device for free by visiting www.vodafone.com.au/unlock   

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Can I still access ‘MyAccount’ details on the Crazy John’s website? Open in new window

Once your service has been deactivated on Crazy John’s you will not be able to access details on ‘My Account’.  Call us on 13 22 99 if you are after any information on your Crazy John’s service e.g. Past bills.

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What about my Crazy John’s Voicemail? Open in new window

Your existing voicemail will no longer work when your Crazy John’s Account is closed down or moved to Vodafone or another provider as we'll be ending these services when we say goodbye to Crazy John’s.  We suggest that you action any voicemail messages before you move from Crazy John’s. 

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Will I be able to use my current Crazy John’s device with another service provider? Open in new window

You will need to check with your new service provider to see if your Crazy John’s mobile phone or MBB device including Tablet is compatible with their network.  You may also be required to unlock your Crazy John’s device. Please visit www.vodafone.com.au/unlock or call us on 13 22 99

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How can I pay my Bill? Open in new window

How to Pay - Crazy John’s Offers the Following Options.

DIRECT DEBIT
Set up or change your nominated bank account or credit card* details online at: crazyjohns.com.au/my-account or call 13 22 99.

ONLINE
To make credit card* payments online, visit crazyjohns.com.au and login to My Account.

PHONE
To pay your account using your credit card* 24 hours a day - 7 days a week, call Crazy John's on 13 22 99 and follow the prompts.
BPAY
Contact your participating bank or financial institution to make a payment from your account. Biller Code: 37937 Customer Reference:

Payment difficulties? Please call Customer Care on 13 22 99 to discuss your options.

Australia Post *
To pay your account with cash or credit, simply visit your local Australia Post Office. 
Find your nearest Australia Post store

Direct Debit
To set up an automatic direct debit from your nominated bank account or credit card click here.

 

Surcharge Fees

* Credit card payments are subject to a surcharge fee of 1.1% (inc. GST) for Visa & Mastercard and 2.365% (inc. GST) for Diners Club & American Express. The fee will appear on your next bill.

* Payments made at Australia Post will attract a $1.65 (inc. GST) fee. This fee will be charged on your next bill.

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