FAQs

How will the Crazy John's changes affect me?

For more information about the Crazy John's changes, please read the letter from General Manager, Antony Sault and visit our Customer Notices page for updates.

Why have Crazy John’s Stores Closed? 

The decision has been taken to operate under a single Retail brand going forward – Vodafone.  This eliminates duplicate distribution footprints.  As a result we have closed Crazy John’s stores across Australia. Crazy John’s customers will continue to enjoy the value and great service through the Vodafone store network, as well as online, Customer Care (132299) and mobile MyAccount service.  There will be more than twice as many Vodafone stores to provide you with greater accessibility and convenience. To find your nearest store, please visit our Store Locator

What happens to my existing Crazy John’s service now that Crazy John’s stores have closed? 

As an existing Crazy John's customer, you will continue to receive the support from our Call Centre and Website. There will be no changes to your bills, no changes to call rates, and no changes to any elements of your accounts. You may continue to call the Call Centre on 13 22 99 7 days a week for all your account enquiries. Alternatively, you can go to Crazy John's My Acccount and use the self service options to manage your accounts. You will also have access to a larger number of Vodafone stores to service you.

Will I still be able to make account related changes?

Yes - As an existing customer, you can still make account related changes. The below outlines a list of changes that are still be supported:

1. SIM Swaps
2. Change of Billing preference 
3. Handset Repairs and Troubleshooting
4. Billing enquiries
5. Change of address
6. Set up of payment plans
7. General customer enquiries

To make any account related changes, you should contact the Call Centre on 13 22 99 where our friendly staff will be able to help you. You can also visit your nearest Vodafone store.

I need a SIM replacement, how can I organise this now?

If you need a SIM replacement, you can call us on 13 22 99 and our Customer Care team can organise a new SIM card to be sent out to you. The team at your local Vodafone store can also help you with a SIM replacement.

I am having issues with my handset/device, where can I take my devices for repair? 

If you are experiencing issues with your Crazy John's device, you can visit your nearest Vodafone store for assistance. You can also call our Customer Care team on 13 22 99 for assistance.

Will I be able to purchase handsets/devices after the 20^th of February 2013 with Crazy John’s? 

If you would like to purchase a new device with a new service after the 20^th of February 2013, you will not be able to do so with Crazy John’s, however you should refer to the range of offers made available to you with Vodafone. 

If you have an existing service with Crazy John’s, you may be offered the option to upgrade for a period of time post the 20^th of February with a new handset/device. These offers will be made communicated to you as you become eligible.  

What happens to my service when the contract finishes? 

As your Crazy John’s service/contracts expire, a number of options will be provided to you: 

Customers coming out of contract will remain eligible to recontract with a new plan and handset. Offers will be made available to our loyal customers on Crazy John's or Vodafone plans.

Where will I be able to Upgrade my existing Crazy John's services? 

As an existing customer, you can still upgrade your existing services via the Call Centre on 13 22 99.

You can also visit a Vodafone store where the team there can help you process a Crazy John's upgrade. 

What will happen if I don't want to take the offers made available to me during the upgrade process?
If you are happy with your service and do wish to upgrade (but have finished your contract), you can remain on your current plan on a month by month basis.
You will be able to continue to make changes to your service such as adding an Extra Value Pack and changing your Spend Level.  These enquiries will be managed by Customer Care on 13 22 99.
Will there be any changes to my Crazy John’s Bills? 

No – As an existing Crazy John's customer you will continue to receive your bills as normal. There will be no changes to billing cycles. 

Will there be any changes to the way I can pay my Bill?
For the most part, you will still have the same billing options available to you even after our stores close. To make things even easier, you can now pay your bill at Australia Post, free of fees. 

For a list of Payment Methods, please refer to How Can I Pay my Bill

Will I be able to pay my Crazy John’s Bill in person at Vodafone Stores? 
At this stage, Crazy John’s bill payments cannot be made at Vodafone Stores, however we have waived all fees associated with paying your account at Australia Post stores to make it even easier for you to pay your Crazy John's account.

Will there be any changes to my prepaid services?
No - existing prepaid services will continue to receive service with Crazy John’s. 

Will I be able to Recharge my prepaid service? 
Yes – you will still be able to recharge via the Call Centre (13 22 99) using a Voucher or Credit Card.
Existing customers may also log-in to My Account and use a Credit Card or Voucher to apply a recharge.
Recharge vouchers can also be purchased at other retailers including 7-eleven / BP / Woolworths etc.  For a list of participating outlets, please refer to How to Recharge

How can I unlock my handset after stores close? 
You can unlock your phone online
You can also contact our Customer Care team on 13 22 99 for assistance.

What do I do if I get nuisance calls/texts from a person?

If you are receiving nuisance calls/texts, we can lodge an ‘Unwelcome Call Report’ on your behalf to Vodafone who will run a trace and issue a Warning Letter request to the relevant carrier.

Information required for the report is:

1. The mobile number receiving the harrassment calls/texts
2. If you can identify the calling number? If so, what is the number?
3. Examples of the unwelcome calls/texts, including type (voice, texts etc), the exact times and the dates.

In order for action to be taken there would need to be enough calls/texts to meet the ACIF Code criteria for unwanted calls, we therefore ask that enough examples be supplied to meet the criteria, ie:

1. date and exact times of at least 10 calls/texts if received in one day, or
2. dates and exact times of at least 3 calls/texts received over a 2 - 5 day period.

Please only provide examples of answered calls. Calls that were not answered can't be investigated as the call didn't connect.

Crazy John’s messages/calls

If you have received an unwanted message or call from Crazy John’s, let us know. Simply call 13 22 99 with the following information:

• Your name
• Your phone number
• Description of unwanted message/call
• Time you received the unwanted message/call

Some messages are an industry regulatory requirement and may not be removable.

Transferring my number from Crazy John's?

You will need to contact the carrier you wish to transfer your number to, and provide them with your Account Number (if you were post-paid) or Date of Birth (if you were pre-paid). The carrier you want to transfer to will do the rest.

Once you have transferred your number out, we will cancel your account and issue you with a Final Bill.

Please Note: if you transfer out during your contract period, you may be charged Early Termination Charges.

What can I use for my 100 point ID check?

Crazy John's needs to verify your ID so you will need to provide ID totaling 100 points from the following list (must be current and original). A minimum of 60 points of ID is required to upgrade your existing service.

Primary

Points

Secondary

Points

Numbers needed for prepaid activation?

You will need the mobile phone number and last 9 digits of your SIM card number to activate, see image below;

Where can I recharge my Prepaid?

Recharge vouchers are available at thousands of participating outlets!

What is FLATchat?

FLATchat is prepaid made easy!

Available in a range of recharge amounts with expiry ranging from 30 to 120 days, FLATchat features simple call rates, 1c Texts, and low international call rates.

To learn more about FLATchat and view the full list of rates visit the FLATchat Prepaid page.

If you're on Crazy John's Prepaid you can recharge with FLATchat right now by visiting My Account.

I don't know my security PIN number?

If you don’t know/ forgotten your 6 digit security pin, call customer care on 13 22 99

What is my 'Billing Cycle'?

It is the set dates in which your post paid service is invoiced. This means your invoice will record any use of your phone between these dates (inclusive) every month. When you connect to Crazy John’s you will be automatically allocated the next nearest billing cycle to the date of connection. For the time leading up to this date, your daily rate will be worked out as a portion of your minimum monthly spend (pro-rata). Your first bill will consist of these pro-rata charges and your first minimum monthly payment. Please note that this initial bill is not eligible for payment via direct debit.

Crazy John's has four billing cycles, these are:

1st - last of each month
9th - 8th of each month
17th - 16th of each month
24th – 23rd of each month

More:See Partial Monthly Commitment/Pro Rata

How do I sign up for Paperless Billing?

You choose the way you want to receive your bills by logging into my account and choosing the ‘Customer Details’ option. You can update your e-mail address and other details here as well. If you can’t get to a computer, call through to Customer Care on 13 22 99.

Changing my address and contact details?

You can update your personal details by logging into my account If you can’t get to a computer, call through to Customer Care on 13 22 99.

How do I get an Itemised Bill?

If you are signed up to Paperless Billing and access your bill online, you will always see the Itemised Bill. If you receive your bills via post, you can request to receive Itemised Bills. A $2 charge applies per bill. You can change your preference at any time. You change your bill preference by logging into my account and choosing the ‘Customer Details’ option. If you can’t get to a computer, call through to Customer Care on 13 22 99 and we will be happy to help.

Increase my plan if I’m overspending?

Call through to Customer Care on 13 22 99. We will be able to increase your spend within your plan family quickly and easily to help you get the best value out of your service. Pro Rata charges may apply if you change your plan partway through your Billing Cycle. We will advise you of this before changing your plan.

Partial Monthly Commitment & Pro Rata?

Partial monthly commitment (also known as pro rata) is a small charge that covers the gap between when you connect and when your billing cycle starts.

For example: If you connect on the 7th and your billing cycle starts on the 9th – the partial monthly commitment covers the cost of the service for the 2 day gap. The amount of the charge is calculated by diving the monthly commitment by the number of the days in the month and then multiplying the result by the number of day’s gap.

More:
See Billing Cycle

Still on a plan, can I get a new phone?

You may be able to take out a new plan with a new number, or we can upgrade your existing service.
Call through to Customer Care on 13 22 99 and we can discuss your options.
Please Note: Early Upgrades may incur Early Termination Charges. These are usually calculated at your full Minimum Monthly Commitment X Months Remaing + any remaining Mobile Phone Repayments.

If you are on a SIM Only plan, and you want to sign up to a new contract with a phone included, you will not be charged additional fees or Early Termination Charges. To discuss your options and what great handsets we can offer you, call through to Customer Care on 13 22 99.

What is Mobile Internet?

It's the ability to access the internet on your mobile phone. That feature has been on mobiles for a few years now but pages always took a long time to load because internet speeds on mobiles were quite slow. Mobile technology has caught up and if you see a mobile advertised as 3G (third generation) it means that it's capable of much faster web-browsing.

• What does that means for you? Fast and easy access to thousands of websites!

What can I do with mobile internet?

Whatever you want! Most of the websites that you access on your computer are accessible on your mobile.

• Check the latest news, sports and weather updates from a variety of sources
• You've got your eye on an eBay item, the auction is going to end before you get home to check it on your PC. Why wait and miss out? Use your mobile to login and make a bid.
• You've got access to your webmail account whenever you want - login to Gmail, Hotmail, or Yahoo!
• Addicted to Facebook? Change your status or see what your friends are up to on your mobile.
  Lost? Get onto Google Maps and find your way!

If your mobile isn't setup for browsing then click here and choose the model of phone you have and follow the prompts - the settings will be sent by text message to your mobile.

More:
What is 3G?

How much does it cost to call overseas?

Click here to find International Call Rates.

Please Note: Call Rates are subject to change.

What are Crazy John's Text Packs?

You can get loads of extra texts by adding a Crazy John's Text Pack at any time. Add a pack at any time during the month to be effective immediately with no long term contract.

Learn more: Extra Value Packs

What does 'excluded' mean?

Excluded services are those services that will not be included in the value of your plan. Use of these services will be charged to you at the applicable rate over and above your minimum monthly commitment.

Can I change my SIM Only Cap to a SIM Only Value Plan?

Yes. You may increase the spend of your SIM Only Cap Plan to a SIM Only Value Plan that is greater than your current minimum monthly commitment (and you keep your contract term).

You are always able to return to your existing contract spend level.

If you wish to start a new contract, or get a new handset, you may be required to pay out your existing contract.

As Crazy Caps are no longer available you cannot change spend from a SIM Only Value Plan to a Crazy Cap.

Can I keep my mobile number?

You automatically keep your number when you upgrade. If you require a different sized SIM, we will send this out to you with the phone, all ready to go with your existing number. Your existing phone will continue to work right up until you activate the new SIM for your new phone.

If you are upgrading your plan and not getting a new phone, your number will automatically travel over to the new contract.

When can I upgrade?

Once you have reached the end of your 12 or 24 month contract you can upgrade for free.  You can upgrade at any point during your contract, but early termination charges may apply.

Where can I upgrade?

You can upgrade in a Vodafone store, or by calling us on 1800 264 357.

Find your local store, or refer to our online upgrade FAQ for more information about upgrading right here.

Do I really need to upgrade?

The best way to determine if you need to upgrade is to take a quick look at your recent billing history. We call this a Health Check and we find it is always beneficial to review your phone habits and spend on a yearly or 24-month basis. Reviewing your bill in My Account will allow you to clearly see your recent usage to determine if you might benefit from changing your plan.

If you’d like some help performing this Health Check, we are always on hand to walk you through it. When it comes to upgrades, our motto is that you may be happy, but we can always make you happier!

How can I set up MMS, internet & email?

You can send the relevant settings to your mobile phone through our ‘Phone Setup’ portal.

If you're setting up your Android smartphone you can also visit our Android Settings page.

Bluetooth Guide

Click here to find the Bluetooth Guide.

Can I use the U6T or U921 USB modem on a PC or Mac?

Yes, our U6T & U921 USB modems and software work on both PCs and Macs that have the below requirements or higher;

• PC: Windows® XP (SP2) 32/64 bit, Windows® Vista™ (SP1) 32/64 bit
• Mac: Mac OS (Intel Processor*) X 10.4, 10.5, 10.6+
  
  
• At least 100 MB free disk space
• At least 256MB RAM
• A USB version 2.0 socket
• Administrator rights on your computer

* Please note that i5 and i7 processors in MacBook Pros (2011) are not supported.

Can I use VPN (virtual private network)?

Yes, VPN access is available on all Crazy John’s Mobile Broadband services (including Prepaid), so you can access your work or school email, applications and network drives. It’s best to consult your work place or school IT department for applicable settings.

USB modem as a flash memory drive?

Simply insert a MicroSD card into the USB modem and it will automatically act as a flash memory disk drive. Refer to the USB modem user guide for more information.

Activating mobile broadband?

Just click the Activate Prepaid link that appears at the top of this page and follow the prompts, it is really easy and quick! You will need 60 points of ID and your SIM starter pack handy.

How can I recharge?

You can recharge online at crazyjohns.com.au, or one of our participating recharge outlets such as Australia Post, Coles, Coles Express, Target, K-mart, BP, United Petroleum plus many many more. You can also recharge over the phone by calling 13 22 99.

Calls and SMS using my data SIM card?

Our Prepaid Mobile Broadband service can only be used for data, not making calls or sending text messages. If you want to use call and message services with a Mobile Broadband SIM you can connect to our Postpaid service which allows this. Contact us to find out more!

Do I get charged for uploads & downloads?

Yes, both uploads and downloads are deducted from your credit.

Where can I get help?

If you don't find the answer you are looking for in our FAQ section, you can call one of our friendly ‘Mobile Experts’ customer consultants for any technical assistance via our contact us page.

Where can I use mobile broadband?

You can access mobile broadband anywhere within Vodafone’s 3G broadband network coverage area. To check the latest coverage maps in your area, or an area you will be travelling to, visit crazyjohns.com.au/coverage.

Install modem drivers without software?

Crazy John's Mobile Broadband Modem Model ZTE 3565 includes internet connection software. If you have trouble installing the software, these 32 bit drivers are supplied in good faith only and we cannot guarantee that use of these drivers will allow Windows XP/Vista to connect correctly. Installation is strictly at the user's risk. For further information or support call your Mobile Experts on 13 22 99.

• ZTE-3565-Vista-32.zip
• ZTE-3565-XP-32.zip

For help with 64 bit drivers for Windows XP/Vista, please click here.

Unlock: U6T USB Modem, 921T USB Modem?

This process will only work using a Microsoft Vista or Microsoft XP 32 bit computer and a Crazy John's U6T modem or Crazy John's 921T modem

1. First step is to obtain an unlock code
2. Download the unlock tool here and save it to your desktop SIMunlocker.exe (312KB)
3. Plug your modem into a USB port, then exit the connection software fully ensuring it is not minimised to the system tray (but don't uninstall it, this process requires the drivers to be installed)
4. Run the download from your desktop and wait for it to display "Found Device!"
5. Input your unlock code and click "Disable"
6. If you have followed these steps correctly and used the right code, it will display "Success!" and your device is now unlocked

What SMTP / outgoing mail server settings should I use?

Crazy John's only provides access to the Internet, you will need to contact your email provider for their respective SMTP / outgoing mail server settings.

My modem won't work on Mac OS X 10.6 or higher (Snow Leopard)

The U6T and U912T Crazy John's modems are compatible with Mac OS X 10.4 and above. You may encounter installation problems or connection issues with OS X 10.6+ (Snow Leopard). If this is the case, please follow the below steps to install new Mac software and USB drivers: Note: be careful to do each step in the correct order as listed below.

1. Aim your browser at Mac-Install-Files.zip. Save this file on your desktop.
2. Uninstall your current Crazy John's Broadband software: in the Applications directory drag the Crazy John's Broadband.app to the trash.
3. IMPORTANT: Then, navigate to Macintosh HD/System/Library/Extensions and delete the file called MACUSBdriver.kext (it will ask for your system password to continue).
4. IMPORTANT: Empty the trash.
5. Now, on your desktop, unzip Mac-Install-Files.zip.
6. Install as normal (installation instructions below if required).

Instructions for Installations MAC OS:

1. Place Crazy John's Broadband_Setup.dmg and MACUSBDriver.dmg on the desktop.
2. Click on Crazy John's Broadband_Setup.dmg to mount the volume for installation.
3. Click on the Crazy John's Broadband_Setup.dmg to install the Crazy John's Broadband software and follow the instructions for Installation.
4. At the end of the installation eject the mounted volume Crazy John's Broadband_Setup on the desktop.
5. Now, click on MACUSBDriver.dmg to install the driver for Crazy John's Broadband and follow the instructions for installation.
6. After installing the driver, the Mac computer will prompt to be restarted.
7. Once restarted launch the Crazy John's Broadband connection software from your Applications directory.
8. The installation is finished.

I need my phone repaired, what do I do?

If you are experiencing issues with your Crazy John's mobile phone, there are a number of options available to help you. You can either return the phone to a Vodafone store, or you can phone us on 13 22 99, where our friendly staff can talk you through the problem.

Whether you opt to go instore, or phone our Customer Care Centre, one of our helpful team members will walk you through some troubleshooting procedures, and potentially solve your problem on the spot.

If they cannot solve your problem on the spot, they will take you through your options to have the phone repaired. 

If your phone is still under warranty, and what you need repaired is covered under your warranty conditions, we will submit it for repairs for you. 

If your phone is outside of its warranty period, or the repairs required are not covered in the terms and conditions of your warranty, you will be charged for the repair. You will be notified in advance if the repair is chargeable.

How can I best manage premium services?

A Guide to Premium SMS and Premium Mobile Services

What are Premium Mobile Services?

Premium mobile services provide content or information delivered by SMS, telephone or via mobile Internet / data download, directly to your mobile phone. These services are provided by third parties other than Crazy John’s, for which you are charged at a premium rate. They are most commonly accessed via numbers starting with ‘19’ and are either 6 or 8 digits long. Often, these services are advertised on TV adverts, in magazines and on the Internet.

Examples of premium mobile content and services include:

• Entering a competition
• Voting on a television programme
• Mobile ringtones
• Mobile wallpapers or pictures
• Mobile games

Premium mobile services are not available on Crazy John’s prepaid mobile services.

How do I subscribe to Premium Mobile Services?

You can subscribe to premium mobile content services in a number of ways:

• By sending an SMS with a specified keyword to a number starting with “19”
• By registering your mobile number on an Internet website and agreeing to receive content.
• You may even receive a call asking you to subscribe, or prompting you to enter a competition by keying “5” on your mobile handset.

The premium services provider is obligated to send you terms and conditions for the subscription, including how much the service will cost, or direct you to a website where these terms can be viewed. A content provider must also supply details of how to opt out of the service and how to contact them.

How much do premium SMS cost and how are they billed?

Premium SMS are billed at a higher rate than regular services, and can cost up to $6.60 per message. These charges will be billed by Crazy John’s to your account.

The cost can vary depending on the type of service being accessed, and the frequency with which it is accessed. The premium content service provider will however send you a courtesy SMS when you’ve spent $30 or more.

To look up Premium SMS and Voice content supplier details including contact information go to www.19sms.com.au

How can I stop my phone from receiving premium SMS?

In most instances, simply replying “stop” to the number you are receiving the messages from will stop you receiving further messages.

Again, the premium content provider must initially send you a message outlining how to unsubscribe from the service.

If you are experiencing difficulties in stopping the delivery of premium content and services, contact the content supplier directly (contact details at www.19sms.com.au) or call Crazy John's on 13 22 99 for assistance.

Protect your children

Premium content providers are required to have effective age screening procedures in place to prevent access to adult services.

The most effective way to monitor your children’s usage is to check their phone, and pay particular attention to the bill.

Have a complaint?

In the first instant, complaints can be directed to Crazy John's by calling 13 22 99.

If your complaint relates to the advertising and content of premium services, this should be directed to the Telephone Information Services Standards Council (TISSC). They are an independent body that sets standards for premium services through a code of practice.

The Telecommunications Industry Ombudsman (TIO) is a free and independent dispute resolution service for small business and residential customers in Australia for telecommunications complaints. They are an office of last resort. They require that you have tried to resolve your complaint with Crazy John's prior to contacting them.

Contacts

Crazy John's
Website www.crazyjohns.com.au
Phone 13 22 99
Address PO Box 455, South Melbourne, VIC, 3205
Communications Alliance Mobile Premium Services Guide
Website www.19sms.com.au

TIO
Website www.tio.com.au
Phone 1800 062 058
Address PO Box 276, Collins St West, Melbourne, VIC, 8007

TISSC
Website www.190complaints.com.au
Phone 1300 139 955
Address PO Box K1021, Haymarket, NSW, 1240

How can I unlock my Crazy John's device?

Visit our Unlock your Phone page to obtain a code to unlock your Crazy John's phone. Please note that charges may apply.

Can I stream Video and Audio from my BlackBerry Handset?

BlackBerry Post Paid accounts have access video streaming sites such as YouTube through the Vodafone Live! browser. Other Applications and services may require you to set up and alternative data connection.

BlackBerry Prepaid accounts have restricted access to streaming through certain applications that can be downloaded and installed.

To set up this service please see the BlackBerry support page for more information. Usage is charged at the applicable rate to your service, click here for more details.

I have two web browser icons on my BlackBerry smartphone – which should I use?

Use the BlackBerry browser: all web browsing over this browser is included within the Unlimited BlackBerry Internet bundle. Crazy John's recommend that the BlackBerry browser be used as the primary web browser.

The Vodafone Live! browser is only available to Post Paid customers and when accessed will be charged at the applicable rate to your plan click here for more details.

How much memory does my BlackBerry smartphone have to store music, videos, pictures etc?

Your BlackBerry smartphone comes pre-loaded with onboard memory – this will be different depending on the smartphone model you have. Using a Micro SD card, BlackBerry smartphone memory can be expanded even further.

How do I update the software on my BlackBerry smartphone?

Click here for software downloads for your BlackBerry smartphone.

Can I use GPS navigation software on BlackBerry smartphone?

This is dependent on whether your BlackBerry smartphone has built-in GPS capability. For details of your specific device features and specifications go to the BlackBerry smartphones in Australia page and select your BlackBerry smartphone.

What are the technical requirements for downloading and using the BlackBerry App World™ storefront?

To download and use BlackBerry App World, users must meet the following requirements:

• A wireless service data plan that supports web browsing with BlackBerry
• A BlackBerry smartphone with a trackball, trackpad or touchscreen
• BlackBerry Device Software 4.2 or higher

Where are downloaded applications stored on a BlackBerry smartphone?

Downloaded and installed applications are stored in two different locations. Within BlackBerry App World, BlackBerry smartphone users will have access to all downloaded and installed applications from their My World folder. On the BlackBerry smartphone, applications will be downloaded to and stored in the applicable application folder as defined by the BlackBerry smartphone user (for example, Downloads, Games, Instant Messaging.)

How are third-party applications supported in BlackBerry App World?

Individual applications are supported by the developers of those applications. Vendor support information will be available on the BlackBerry smartphone through the Contact Support option, and in the purchase confirmation email message that is sent to BlackBerry smartphone users who download the application.

BlackBerry smartphone users are also encouraged to visit the BlackBerry App World support page for a listing of general support options.

Will customers be charged excess data charges for downloading and using applications?

If you are connected to a Crazy John’s plan with an added Blackberry Bolt On service you will not be charged additional data charges for downloading of the BlackBerry App World application, downloading the application catalogue or downloading of any applications.

Most applications available via BlackBerry App World will use the BlackBerry infrastructure for data connections and thus will not incur extra data charges on a BlackBerry plan.

Applications that use video streaming and any applications that do not use the BlackBerry infrastructure will incur data charges at the rates applicable to the plan or cap the customer is connected to.

My Android phone won't connect to the Internet?

If your Android phone won't connect to any data, either via the browser, email, chat or through apps - you have previously been able to connect to data - try the following:

• Go into flight mode (long press the power button, then select Flight Mode) and back out of Flight Mode again.
• If this fails then restart the handset.

Next check the APN's:

Your Android phone might come with Crazy John’s Internet settings already installed. If it doesn’t, just follow these instructions to set up your connection.

(For LG Optimus Black click here to view Internet settings).

Navigate to the Access Point Names screen:

• From the Google Account login screen: press the menu button, press Wireless settings, then press Access Point Names. Or,
• From the home screen: press the menu button, press Settings, press Wireless and network, press Mobile networks, then press Access Point Names.

Ensure all existing APNs are deleted. Just click on each one, press the menu button, then press Delete APN.

You’ll need to create two APNs: one for Internet and one for MMS. To create each new APN: in the APNs screen press the menu button, then press New APN. Only edit the fields listed below.

Internet APN:

• Name: Crazy NET
• APN: purtona.net
• MCC: 505
• MNC: 03
• Authentication type: PAP or CHAP
• APN type: default,supl (or choose “Internet” if a list is provided)
• Press the menu button, then Save

MMS APN:

• Name: Crazy MMS
• APN: purtona.wap
• Proxy: 010.202.002.020
• Port: 8080
• MMSC: http://purtona.mms/mmssend
• MMS proxy: 010.202.002.020
• MMS port: 8080
• MCC: 505
• MNC: 03
• APN type: mms
• Press the menu button, then Save