FAQs

Why has Crazy John’s closed? Open in new window

This was the last stage of our decision to move to one brand, Vodafone. Crazy John’s was purchased by Vodafone in 2008 and we closed the Crazy John’s retail stores in February 2013. We stopped selling upgrades and closed our Prepaid services in August 2013, and finally closed the Crazy John’s brand altogether on 30 September 2014.

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Help! I can’t make phone calls? Open in new window

Because Crazy John’s has now closed, you are no longer able to make or receive phone calls, send and receive SMS or use data.

It may be possible to transfer (port) your number to Vodafone or another provider for a very limited period of time after 30 September 2014. Please call us on 13 22 99 or pop in to your nearest Vodafone store asap for further assistance.

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Can I still move my number to Vodafone? Open in new window

It may still be possible to transfer your number to Vodafone (or another provider) for a limited period of time after 30 September 2014. Call us on 13 22 99 or pop into a Vodafone store asap, and we can chat through your options.

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Do I get to keep my Crazy John’s device and do I have to pay any early termination charges? Open in new window

You’ll be able to retain your existing Crazy John’s device(s) and you do not have to pay any early termination charges.

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How were customers told about Crazy John’s closing? Open in new window

We contacted our Crazy John’s customers in a number of ways - via SMS, eDM, Direct Mail and outbound calls throughout July, August and September 2014. Reminders were also prominent on all bills distributed in August and September. The Crazy John’s website was also updated and Vodafone issued a media release.

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If you’ve closed down do I still need to pay my bills? Open in new window

Yes, you’ll still be required to pay all outstanding amounts accrued whilst your Crazy John’s service was active.

Please refer to the bottom of your bill for all of our available payment options.

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I need to pay my Crazy John’s Bill Open in new window

You can still access My Account via www.crazyjohns.com.au/my-account to make a credit card payment. You can also refer to the bottom of your bill for all of our available payment options.

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My Final Crazy John’s Bill is in credit – how do I organise a refund? Open in new window

If you’ve moved your service across to Vodafone, we’ll automatically transfer this amount to your Vodafone account for you. You’ll see the credit on your first or second Vodafone bill.

If you didn’t make the move to Vodafone and need a refund, give us a call on 13 22 99. Please make sure you have your bank details ready, as we’ll pay the refund straight back into your bank account.

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Can I still access copies of my previous Crazy John’s bills? Open in new window

You will need to call Crazy John’s Care on 13 22 99 for any account related queries including requests for copies of past bills.

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I need help with my new Vodafone account Open in new window

If you need help with your Vodafone account, give Customer Care a call on 1555. It’s a free call from your Vodafone mobile. Otherwise pop into your nearest Vodafone store.

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I need my phone repaired Open in new window

Please visit your nearest Vodafone store. Our team there can help you with your mobile repairs. The good news is that we’ll honour your Crazy John’s 24 month repair warranty.

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How do I unlock my phone? Open in new window

Some Crazy John’s devices may be locked to the network. You can unlock your Crazy John’s device for free by visiting www.vodafone.com.au/unlock

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Will I be able to use my Crazy John’s device with another service provider? Open in new window

You will need to check with your new service provider to see if your Crazy John’s mobile phone or mobile broadband device including tablet is compatible with their network.

You may also be required to unlock your Crazy John’s device. Please visit www.vodafone.com.au/unlock or call us on 13 22 99

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I am currently overseas and would like to keep my number until I return is that possible without losing the number? Open in new window

It will only be possible to transfer (port) your number for a limited period of time after 30-Sep-2014. Unfortunately we are not able to hold your phone number on reserve.

Please call us on 13 22 99 (or +613 8689 5095 from overseas) ASAP to discuss your options

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What has happened to my Voicemail messages? Open in new window

All Voicemail services with Crazy John’s ended on 30 September 2014. Any saved messages or voicemail settings you had set up won’t be available.

If you’ve moved to Vodafone you’ll need to set up a new voicemail with Vodafone by following the steps here www.vodafone.com.au/voicemail-setup

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I have an open complaint with Crazy John’s – will you still resolve it for me? Open in new window

Yes.

We’ll work through any outstanding complaints you have, and we’ll be in touch with you to work through a resolution.

If you need to talk to our Crazy John’s Customer Care team please give us a call on 13 22 99.

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Can I keep my plan when I move to Vodafone? Open in new window

We have some great deals and exclusive offers available to Crazy John’s customers who want to make the move to Vodafone.

Give our team a call on 13 22 99 to find out more, or pop in to your nearest Vodafone store.

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